Carrier Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] I put a new $capacitor on this unit this past SaturdayIt made the fan and the unit come back on but it wasn't cooling and after minutes it would shut back offSo yesterday 5-2-i got a booster for the new capacitor it cost a little more than $put it on and the fan and unit came on and started cooling my house , it started workingA certified AC repairman did a diagnostic for me and told me even though the booster has my unit working this could be only temporary because the fan's going outThe serial noof that unit [redacted] product no [redacted] manufactured Jan

The Carrier distributor for Ms [redacted] territory will no longer deal with the customer because she is abusive Our warranty covers parts only We offered, as a concession to assist with the labor to replace the failed compressor but she is not receptive to that No additional assistance will be offered A phone call from the customer to our Customer Care Center is attached

Quite lacking in customer service, inconvenient office hours, problems were not attended to in a timely manner, ridiculous parking rules, raised rates on same unit, overall very bad experience

Dear [redacted] As explained previously, Carrier does not hold the labor warranty We only hold the warranty on the parts You will need to review labor warranty issues with your dealer Regards, Lynn N [redacted] Carrier Corporation

the model of the outdoor unit is 24ABB330A310, prod is 24ABB330A0031010serial 2814E23469Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

On behalf of Carrier, I am very sorry to learn of the problem Mr [redacted] has experienced with your equipment.As a one-time good will gesture we will be sending him a check in the amount of $to settle his complaintMr [redacted] can expect to receive the check in approximately to weeks.We hope our concession will help to restore Mr [redacted] 's faith in Carrier and our products.Sincerely,Regina [redacted] Consumer Liaison - Executive Offices UTC Climate, Controls & SecurityPhone: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As the repair fees and refrigerant was required for the unit to properly work, providing the parts alone is unsatisfactoryIf Carrier had full confidence that I would have no further issues with the unit, providing a comprehensive warranty would not be an issue.I am requesting a refund of fees and an extended warranty.Regards, [redacted] ***

Revdex.comwe have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve our complaint For your reference, details of the offer I reviewed appear below.I disagree with the lack care and research in the responses from Lynn Nash She needs to follow up with Carrier to obtain the complete service and install information regarding all the service calls on our furnace (we were only provided with the little blue comment card with each visit from [redacted] ***) I believe Carrier and [redacted] should come to an agreement regarding who is at faultCarrier for a bad product or [redacted] for employing installers and service techs that lack experience with the Carrier product.Each year we have trouble with our furnace and each year we've tried to be calm and proactive but now we are just done with all this monkey business Our first Carrier furnace had nothing but problems (and why? what was the problem? bad product or bad service/install?)and now the current one is no better I think Carrier and [redacted] need to do some homework and find out what is going on with this product.All we ask is that this Sept when we have our furnace serviced for the winter and when we go to turn it on - it will work and if it doesn't we want a refund so we can move on and buy a new product instead of waiting for days to have it fixed and being frustrated with the run aroundWe will not be the test dummy to see what is wrong with parts every time something goes wrong - that should have been tested before the product was put on the market Plus every time we call for repair we have to wait hours or days due to lack of organization within the [redacted] / Service Plus workflow So I would suggest that Carrier research if they have a faulty product or a company that doesn't know how to service and install their product And again - I want out of this race.Regards, [redacted]

Dear [redacted] Carrier will not provide any additional warranty beyond the year parts warranty that already applies to your equipment We also deny your request for compensation Regards, Lynn N***

I did receive the text from Lynn but you have to realize that our house just having been built in at the end of the year we've only had this unit one and a half years and it's cause this many problems it's generous that she thinks that $will be something that seems kind but we've had to deal with all of the heat behind electricity issues for this unit not working properly from day one and their responses before I even got to Lynn where that they had the wrong person the wrong installer they didn't contact my service person they thought that they were talking about a different case and all of this could have been averted if somebody with some type of intelligence and their organization would just listen and we could have gotten it soft a little bit sooner or they could just make units that don't have issues and when they do they actually respond right away to them I've been hurt a lot of expenses and I think that they are just covering the $there's so much more she could have at least covered the price of the service tickets for this year I am still waiting to see if this solves the problem with them installing a new fan I should say with me installing a new fan because my service man had to apply for it and install it and I had to pay him for it I think it's a company they can respond better problems but in the meantime I have to wait till we have constant degree weather just see whether or not this does fix the whole problem and not until then will I know whether or not I need a different unit thank you [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will send them the information that they requested and will see if they agree to pay the repair bill Hopefully, they will However, I would appreciate if you would wait until they have either accepted or denied my request to pay the repair bill, before you formally close this complaint If you will keep the complaint open, I will immediately contact you with their final decision, so that it can be closed I really appreciate your assistance in helping to get them to at least contact me, instead of just refusing to listen to what happened and denying responsibility for the damages to my Heating/AC system Happy Holidays!Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] We have made numerous attempts to contact your dealer but they do not return our calls They are not a Bryant dealer I would like to have you contact a Bryant dealer to do a complete inspection of the system A list of Factory Authorized Dealers can be found on our website at www.bryant.com I will send you $in Bryant coupons that you can use to help offset the inspection Once you receive the report from the dealer, please forward to me for review at [redacted] Regards, Lynn N [redacted] Braynt Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I require labor be included for me to withdraw my complaintI will not go away Regards, [redacted]

Better Business... Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have received your forwarded email pertaining to the complaint # [redacted] . Lynn [redacted] at Carrier Corporation requested that I emailed her the invoices/service tickets. I have forwarded her what she has requested and now I am awaiting for a response. Please do not close this file. Once I find out what is going to happen next I will update you as soon as possible. Thank you for your help so far.Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have not yet received invoice and will forward it as soon as it arrivesThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I'm extremely appreciative and satisfied with the highly professional way [redacted] of Carrier has handled and helped me with this problemHer answers to my questions , needs and concerns were always concise and prompt and has pointed me in the direction that I need to go to get my air conditioning unit fixedHer due diligence was more than I'd hope for

Dear Mr [redacted] I apologize for the issues you have had over the years regarding your thermostats I want to send you new thermostats to replace those in your home Without a valid model and serial number, I can only guess at what would be the best fit I called your dealer for model and serial information as well but they have not called me back I will send you two new thermostats as follows:SYSTXBBECW01-A (with router) and SYSTXBBECC01-A I hope these will be the right fitI will also send you $in Bryant coupons that you can use to have your dealer set up the equipment.Again, I am sorry for the inconvenience this has caused.Regards,Lynn ***

[redacted] will need to contact a Carrier dealer to determine if a part has failed Parts are provided under the terms of the warranty, attached [redacted] Carrier Corporation

Dear Mr [redacted] ,I am sorry to hear you have had difficulties with your Carrier equipment Unfortunately, I am not able to provide any assistance above and beyond the factory warranty If you would like to send me service tickets, along with the equipment model and serial numbers, I can check to see if warranty was applied properly, and that you were not charged for something that should have been covered.Again, I am sorry you encountered a problem.Regards, Lynn [redacted] *