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Carrier Corporation Reviews (307)

Dear Mr***,I am sorry to hear of the difficulty you experienced with your Carrier product as well as the service you received Would you please provide me with copies of the service tickets you reference in your complaint.Regards,Lynn [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Mrand Mrs [redacted] I am sorry to hear you are having problems with your Bryant equipment Would you please send me copies of the service tickets you reference in your letter, along with the model and serial numbers of the equipment.I await your reply.Regards, Lynn ***Carrier/Bryant Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I talked to a Carrier person that had me load another brands app on my phoneBut it only works if you're in the same room(local network) So the phone can only control the system in the same place that the remotes for the system workIn other words, why would you need your phone if the remote is in the same room I have dozens of smart things in my house that have smartphone control Which means I can control them from any where in the world as long as I have a signal on my phoneThis includes: smoke detectors, leak sensors, thermostats, dimmer switches, light switches, outlets, door locks, water valves, security cameras, motion sensorsThey all can be smartphone or internet controlled from anywhereThat is what I was expecting when I had this system installedThat is what smartphone control meansThere were other brands I had to choose from that offered and currently have smartphone control from anywhereYour web site at this moment still lists smartphone control as a standard featureRegards, [redacted]

Dear Mr [redacted] I am sorry to hear you have had a problem with your system Would you kindly provide me with purchase and service invoices.You can send them to me directly at [redacted] Regards,Lynn ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] The reimbursement is good - however I am very concerned with all the issues I have already had with this unit and worry what else is going to happen

Dear Ms [redacted] Our factory rep advised he has been to your home a number of times and the last time he was there the unit was functioning as designed My suggestion is that you have a second opinion made by another licensed Carrier dealer Please make arrangements for an inspection and I will reimburse you (up to $200) for the diagnostic A list of Carrier dealers can be found on our website at [redacted] .Regards, Lynn ***

Dear [redacted] I am sorry to hear you had a problem with your Carrier system Please advise the name and phone number of the dealer that repaired the system You may send the information direct to me a [redacted] , or via the Revdex.com I await your reply Regards, Lynn N [redacted] Carrier Corporation

Dear Mr***Your warranty company is welcome to call me directly if they need clarification.My number is [redacted] ***.Regards,Lynn ***

Dear Mr [redacted] I am sorry to hear from your email that there is a problem with the venting of your system Please have the venting corrected and send me the invoice for the $repair, and I will reimburse you.You may send it direct to my attention [redacted] *** *** I apologize for the inconvenience this has caused.Regards,Lynn ***

I need time to contact and find out why the buck is being passed to a subcontractorMy unit says carrier on the front as far as I know More research Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Dear Mr [redacted] I am sorry to hear from your letter that you experienced a problem with your Carrier equipment I have attached the warranty certificate that pertains to your equipment It is up to you, as the homeowner, to register within days of installation in order to take advantage of the enhanced warranty Because we do not have a registration on record for you, the warranty defaults to the standard year all parts warranty, which expired in March Again, I am sorry you encountered a problem but must deny your request to extend the warranty Regards, Lynn [redacted] Carrier Corporation

Fine, forget the reversing valve and stipulate [redacted] is lying despite the technician telling me twice that he thought it was the compressor and I was there when he was talking to Carrier tech supportLets discuss the issue of having to pay more than $just to diagnose the unit and the unreasonable cost to replace the compressorThe unit has a warranty, what kind of warranty costs the consumer this kind of money?I also wish to know the Carrier jurisdiction I must use to file and send small claims paperworkI know where this is going.Regards, [redacted] Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted]

Dear Mr [redacted] I am sorry to hear you are having problems with your Carrier equipment I see that you spoke with our Customer Service office and outlined the repairs done by the different dealers over the years Would it be possible for you to send me copies of the service tickets.My direct email is [redacted] I await your reply.Regards,Lynn ***

Dear Ms [redacted] , I have attached the warranty certificates that pertain to your products Lost wages, insulation, window tint and other things you installed are not covered by our warrantyAs we discussed in the past, if you have paid for any equipment parts that should fall under the terms of the warranty, please provide documents for review.Regards,Lynn ***UTC/Climate Controls and Security

Dear Mr [redacted] Parts are only provided to licensed HVAC dealers It would be in your best interest to find out who installed the unit because you may have a labor warranty.Regards,Lynn ***

Dear Mr [redacted] I submitted the paperwork to issue a check in the amount of You should receive it in 6-weeks.Regards,Lynn ***

Dear [redacted] I am sorry to hear you are having a problem with your [redacted] furnace I would like to look into this further, but to do so I will need the full model and serial number for the unit in question The records in our Custoemr Care Center show two different pieces of equipment reported at your address, during your and [redacted] calls to our office You may provide the information via the Revdex.com, or direct to my attention at [redacted] @carrier.utc.com I awiat your reply Regards, Lynn N [redacted] Carrier Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Additional information--My energy provider- [redacted] installed a recording voltage meter(RVM) at my home from 11/2/17--11/7/which showed no abnormalities with the voltage coming into my home during that timeAlso on 10/20/a *** trouble tech tested my underground power line and transformer which tested goodthis relevant information will be verified by [redacted] ***l(Engineer Tech) [redacted] -- [redacted] Please pass this information on to Carrier and the representative to further investigate all pertinent details with [redacted] regarding my caseRespectfully, [redacted]

We have provided a board and motor at no cost to Ms [redacted] She has my direct contact information if she needs my help going forward.Lynn ***Carrier Corporation

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Address: 284 Carrier Drive, Mc Minnville, Tennessee, United States, 37110

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