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This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to the complainant via postal mail on Thursday, August 3, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting
personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Attn: Revdex.com of WisconsinThis will acknowledge receipt of the complaint from *** *** assigned your file number ***.We responded directly to complainant via postal mail on December 5, 2017, addressing all concerns.Please allow an appropriate period of mailing
days for complainant to receive our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaint.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,** *** ***
Consumer Affairs Specialist | Legal & Compliance715-346-6225 | 800-742-2791 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We HAVE contacted your customer service department! We HAVE scheduled appointments to have our furniture inspected by your technician and we have spoken directly with your maintenance technicians! They either never kept the appointment or claimed we were not home when we were waiting patiently from time off we requested from our respective employersWe had tried this on 4-separate occasions and we informed you about this in our initial complaint!!! All you are doing is ignoring our complaint so you do not have to deal with itThis nonsense has been going on for nine months nowIt seems clear that the only way to get your attention is to file a lawsuit against youI really did not want to go this route but I really think anyone that considers buying anything from you should know what to expect if they have a problem with the products they purchased from you and going to court will prove our pointMy wife and I have meticulously documented everythingShame on you! I will NEVER purchase anything from you again and I am going to make it my mission in life to let EVERYONE know that if they should be foolish enough to purchase something from MOR furniture that they had better be prepared, should the need present itself, to be completely ignored regarding any customer service issueI have never in my life been treated with such disrespect or total lack of concern regarding a problem with something I have purchased from any businessEVER!!! Good luck with your business model and lack of customer service it will be your demise
Regards,
*** ***

July 26,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to
ensure that our valued customers have a positive experience with us
Unfortunately we have been unsuccessful in our attempts to reach our guest
Please do contact our Customer Service Center at *** so we may possibly set up an appointment with one of our Furniture Technicians
Sincerely,
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** ***
I do not agree with this business' response to my claim of their unethical actions on my account by charging me an early cancellation fee that I never agreed to nor was I informed of in my policyThe letter they have submitted to me which I have included here does not show any policy on this quote that I had agreed to of having a month discount that would be rescinded upon any early cancellationIt also does not show the amount of this supposed discount or the amount that would be rescinded upon cancellationI still am seeking for them to remove the collection account from my records and to hopefully be reimbursed the unused monthly installment portion of my September payment that they kept after I cancelled my policyI have sent an email with this same claim and included you in the email as wellI will copy the body message of my response to Sentry insurance here for your records.*** *** *** *** ***
I am writing to inform you that I have received your companies response letter to my Revdex.com dispute on the insurance policy issue that I am having with your companyI am including this letter as a PDF attachment hereThis is in regards to policy number *** that I had cancelled on September of this year There are some things in your letter that are inaccurate that I need to point outFirst item will be that you do not have my correct address on the policyYou have listed as *** ** *** ***If this is the address you had sent any correspondence to, then that is incorrect and I would not have received itSecond, I did sign up for insurance with electronic debit but this was never disclosed to be a month discounted policy or that it would be a new renewal of months at the end of each year under penalty of early cancellation at any timeIf you look at the policy quote from your company on pages 3, and of the attached PDF document, you will see on page a quoted premium of $On this same page under section is listed Discounts for this policyThere is no listed discount for this being a month policy in hereThere are discounts for being an Abate member, for being a HOG member for Home ownership and for Winter storageThese are the only discounts showing for this policy in any documentation that I have receivedYour statement saying that I had received notice of any month policy discount and that it would be rescinded on early termination is completely falseI did not agree to that restriction nor was I aware of itIf that had been the case, I would have not cancelled my policy until the renewal date in FebruaryI was currently paid through October 1st with my last monthly installment premium as it wasAnother months would have only totalled just over $so there would be no reason for me to cancel earlier and have to pay almost this same amount in cancellation feesYour company is not being truthful in this at all
Regards,
*** ***

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints, such as the Revdex.com, and we
will only be corresponding with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: *** Phone715-346-Fax

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, the furniture
was finally delivered on September 27th, 2017. Because of how long it took the product to be received, Mor Furniture will credit Ms*** $back to the *** on file. Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

We suggest the consumer visit our showroom to clarify this situation. Regards, Mor Furniture Customer Service

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we
will only be corresponding with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]*** ***
*** ***

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we
will only be corresponding with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]*** ***
*** ***

Revdex.com
MsL** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear MrsDyer,
Again, we apologiza for any inconvenience we may have caused MsJones
We spoke with MsJones this afternoon andprovided her with the direct number to *** for the motor issueMsJones is aware our MOR service techs are not trained to repair or assess any mechanical issues with the *** massage chairs and *** will service all warranty claims directly. Please be advised we have already refunded her $due to the failed exchange that initiated her Revdex.com complaint
Once again, I would like to apologize for any inconvenience we may have caused MsJonesIf you have any further questions, please do not hesitate to contact me at858-547-ext***
Sincerely,
*** ***
Mor Furniture Customer Service

*** *** ***
*** *** *** *** First, we would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, her remaining
order was delivered on 9/17/2017. We appreciate her patience and would like to offer a $dollar in store credit towards a future purchase Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Case ID# Customer Name: *** *
*** First, I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, we have
offered to refund the protection plan. A total of $will be refunded to the *** on file. Once again, we would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

July 16,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID#
***
Customer
Name: *** ** ***
Dear
*** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
I
personally spoke with *** ***, on July 15, I offered my apologies, on
behalf of the company, for the delays and inconveniences he experienced. I also confirmed that he has indeed received
his refund check
Mor
Furniture has been in business for over years and we pride ourselves on our excellent
customer service
Once
again, I would like to apologize for any inconvenience we may have caused *** ***Please do hesitate to contact me at *** *** *** if I
can be of further assistance in this matter
Sincerely,
*** ***
Mor
Furniture Customer Service

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, we have
received a photo of the part from Ms*** that is needed. We have forwarded the photo to our local Distribution Center to see if they have the part available. One of our Managers will follow up on Monday 1/29/2018. Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-*** Sincerely, Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, Mor Furniture
has refunded the protection plan in the amount of $dollars. Once again, we would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
In regards to my complaintThey too almost days to agree to pay for the damage to my vehicleThis left me without a car for that timeBut most important is they considered my vehicle totaledthey sent an appraiser and called me with an amount that was to me very fairSo I am very happy with the out come of this case and have no complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There response is simply untrueThere are two parts to this equationThe furniture itself and the totally separate damage caused by delivery negligenceMor furniture has not responded to my satisfaction regarding the fact that the furniture we purchased is falling apart and was not treated with "scotch Guard" that we paid forThe furniture fabric is prematurely unraveling and is very poor qualityWe have tried to resolve this with them on numerous occasions and have been ignored and or lied toMor furniture uses a separate company for delivery and I have tried to work with them as well regarding the damage to my kitchen floor due to their negligence but have not received a satisfactory response from them eitherThe problem is that MOR furniture has ignored our complaint on every level and have continued to ignore my complaint in the hope that this problem will go on forever until I get frustrated and give upTheir response is typicalInstead of trying to fix the problem they have once again made up some nonsensical excuse to ignore the facts which are as followsThe sofa, love seat and accompanying pillow fabric is fraying, it was never treated with scotch guard (or any kind of fabric treatment) which I paid for and have receipt that I purchasedThe kitchen table and chairs were modified after delivery(unbeknownst to me) which caused permanent damage to my kitchen floorI have a verbal statement from one of their own technicians that told me they have so many complaints that they just ignore them! I guess I am one of those customers
Regards,
*** ***

April 25,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is
always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture did finally deliver the replacement part on April 20th, 2016. We certainly acknowledge and appreciate *** *** patience with this matter
Once again, I would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact our customer service department at ***
Sincerely,
Mor Furniture Customer Service