Card Security

Case ID# *** Customer Name: *** *** First, I would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture unfortunately has been
unsuccessful in speaking with Ms***Mor Furniture has set up a furniture technician to clean the glass on Wednesday 2/15. If this is not a good date, please call Mor Furniture Customer Service to reschedule and refer to service invoice #***. If the technician is not able to clean the glass to your satisfaction, Mor Furniture will exchange the item in question Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

This will acknowledge receipt of the complaint from Alma *** under your file number referenced above. We responded directly to complainant via phone yesterday, February 10, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane *** *** ***Sentry Insurance a Mutual CompanyE-mail: ***###-###-#### Phone###-###-#### Fax

December
11,
RevDex.com
*** *** ***
Viewridge, Suite
San Diego,
CA
Case ID#
***
Customer
Name: *** ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused
***
***. It is always our goal to
ensure that our valued customers have a positive experience with us
Mor Furniture will exchange both the mattress top and adjustable
foundation. *** *** finds this to be
a satisfactory resolution.
Once again, I would like to apologize for any inconvenience we may have
caused *** ***If you have any further questions, please do not hesitate to
contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

August 5, Case ID# *** Customer Name: *** *** *** First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms
***, a member of our management team from the local Seattle area did reach out and speak with Ms*** on August 2nd. An apology was given for the inconvenienced caused and Ms*** was offered a *** dollar in store credit Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

May 18,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
First,
I would like to apologize for any
inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor
Furniture has agreed to credit *** *** with an in-store amount equal to $
plus an additional $so she may choose another living room setAfter
making her selection, will exchange her old items with the replacement new set
Once
again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate
to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I will contact the RAC and talk to them about this issue and see if I can get it resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Firstly I have not received a confirmed solution from your customer support team, secondly I have not received any check.The truth is that your representative offered me two options which I do not satisfied withI replied back to raise my requestYour representative said she had to ask her managerAfter that, I have been waiting for month from your support manager's response, every time when I send email to your customer support representative named "*** ***", she replied as "forwarded to my manager"And her manager never repliedI have to complain here about this "manager" who never respond to my requestAnd two times "*** ***" told me this "Manager" will call me back for communication, but never didAfter a long month waiting, I decided to give up and told "*** ***" that i'm gonna accept the 200$ option, but again no response after a "forwarded to my manager" email from her. And another thing is that the issue about the drawer of my king bed is still not resolved, neither any updates
Regards,
*** **

Case ID# *** Customer Name: *** ** *** First, I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, Mor Furniture will
allow the customer to reselect/exchange to another table Once again, I would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

August 12,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear *** ***
First, we
would like to apologize
for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We will
refund the delivery fee due to the delivery error on our part. This will be credited to the *** ***
and should post within to business daysbusiness days I was unable to reach *** *** but I did leave
her a voicemail and my direct line in case she would like to discuss this
matter
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions or concerns, please do not hesitate to contact
me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

May 18,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear ***
***
First, we
would like to apologize for any inconvenience we may have caused *** *** It
is always our goal to ensure that our valued customers have a positive
experience with Mor Furniture
As agreed through
an e-mail with *** *** May 15th, 2015, Mor Furniture will refund
*** *** a total amount of $(credit can be referenced to invoice
#***)We hope this to be a satisfactory resolution.
Once again, we
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions or concerns, please do not hesitate to contact
me at *** *** *** or you can contact *** *** (San Diego
Warehouse) at ***
Sincerely,
*** ***
Mor Furniture
Customer Service

The Warehouse Manager will authorize a reselection BUT the furniture MUST be free from ALL pet hair
***

Complaint ID# *** ***-*** We do extremely apologize for the length of time it is taking for the guest to receive her remaining items. Unfortunately we are at the mercy of our vendors. As it stands at this point, Mor Furniture has a confirmed dock appointment for the cocktail table, scheduled to be delivered on 8/16.The two remaining rugs are currently scheduled for the end of August. A member of our management is checking the status on a weekly basis. If anything should change, we will call the guest to update.Once all items have been delivered, we will follow up and discuss compensation. Respectfully, Mor Furniture Customer Service

Dear *** ***
First I would like to apologize for any inconvenience we may have caused *** ***It is always our goal to ensure that our valued customers have a positive experience with us
This purchase only qualified for financing through *** *** ***, a separate
entity from Mor Furniture. The paperwork completed and signed with *** is a lease agreement and both lessee and lessor are mentioned numerous times in the document
We suggest that *** *** contact *** directly at ***
I have reviewed the complaint forwarded to me and have directed the information to ***. *** is the finance company within our facility that *** *** has set up a payment program with. I have forwarded the complaint to the corporate offices of *** and they have assured me that this will be responded to promptly
Once again, I would like to apologize for any inconvenience.
Respectfully,
Mor Furniture

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via mail on November 11, 2016, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal information
when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-21sentry.com

This will acknowledge receipt of the response from *** *** regarding our acknowledgement letter for your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: ***
*** ***
*** ***

*** ***
*** ***
*** ***I sincerely apologize for the delayed responseThe apology letter will be mailed from our corporate office by tomorrowThe mailing address we have on file for you is the following:*** * *** *** ** ***The $reimbursement will be credited to your *** *** *** accountYou can contact *** beginning April 1st to confirm that your account has been creditedYou can call *** to speak to a *** representative in our *** location.We apologize for any inconveniences we may have caused you.Thank you,*** ***CUSTOMER SERVICE MANAGER*** *** *** ***

April
16,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego,
CA
Case ID# ***
Customer
Name: *** ***
Dear ***
***
First, I would like to apologize for any inconvenience we may have
caused *** ***. It is always our goal
to ensure that our valued customers have a positive experience with us
I contacted *** *** and have ordered a replacement for the chaise’s
cushion casingHe indicated that this will resolve his issue
Once again, I would like to apologize for any inconvenience we may have
caused *** ***. Please have him
contact me at ***
Sincerely,
*** ***
Mor Furniture Customer Service

August 20,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, we would like to apologize for any inconvenience we may have caused *** ***. It is always
our goal to ensure that our valued customers have a positive experience with us
In the case of *** ***, Mor Furniture has issued a full refund for the amount of $2,on August 9th, 2016. The refund was issued back to the *** card on file
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

They have replaced the bed frame and were very quick and courteous on doing so They acted in a very professional manner and I am grateful for that Thank You for all your help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive an email response from the business to my email which did not have the correct information. They stated that they had contacted to me to start the process of settling the claim which is completely incorrectI did receive a check from them for compensation for lost wages less the income tax for which they are not paying out to the federal or state government on my behalf that they are claiming is standard procedure. I did respond to the email that I received from them, but have not received any type of response. The company that did the repairs as of Tuesday, still had not received a check for the repairs. Monday was one month since the accident I feel that this company does not handle these claims in a timely manner whatsoever
Regards,
*** ***