Card Security

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , we were able to provide the missing hardware and reimbursed $to his finance account for the property damage Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainantRegards, [redacted] *** Consumer Affairs Specialist E-mail: [email protected]: [redacted] Fax: [redacted] Loc: D2/51-

Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# Customer Name: [redacted] # [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] and for the delay in responding to this complaint It is always our goal to ensure that our valued customers have a positive experience with us Although guest is out of warranty Mor Furniture will credit 75% of the original purchase so the customer can go into anyone of our showrooms and select something elseIt is our understanding that [redacted] is satisfied with this and the matter has been resolved Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Tuesday thru Saturday) Sincerely, [redacted] Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , we have attempted to contact [redacted] but have been unsuccessful We would like the opportunity to speak with [redacted] so we may be able to assist with the credit in question Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at [redacted] ***(Monday thru Friday) Sincerely, [redacted] Mor Furniture Customer Service

This will acknowledge receipt of the follto the complaint from [redacted] under your file number referenced above.We responded directly to the Alabama Department of Insurance and the complainant via email yesterday, December 21, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Case ID# [redacted] Customer Name: [redacted] First, Mor Furniture would like to apologize for any inconvenience we may have caused Ms[redacted] -*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms [redacted] -***, she is currently waiting on a few more items to be delivered A manager in our Customer Service Department is working on getting the remaining items delivered by 7/22/ Once all items have been delivered and in satisfactory condition, a follow up call will take place to discuss compensation Once again, we would like to apologize for any inconvenience we may have caused Ms [redacted] -***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Mr*** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has attempted to make contact with Mr [redacted] in regards to this issue The last conversation he had with Mor Furniture was on 2/16/2017, he advised the representative that he was refusing our service and was seeking legal options to take care of the matter Once again, we would like to apologize for any inconvenience we may have caused Mr*** Sincerely, Mor Furniture Customer Service

July 17, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately I have been unsuccessful in my attempts to reach [redacted] I would like the opportunity to assist [redacted] , but I am in need of some information before I can order the fabric she is requesting Once again, I would like to apologize for any inconvenience we may have caused her Our customer’s satisfaction is extremely important to us Please do contact me, [redacted] , at [redacted] (Tuesday-Saturday) or you can e-mail directly at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This Revdex.com complaint (see attached image) has not been resolvedI haven’t received anything in the mail from this company and was giving it a little bit because of the holidaysHowever, I checked the mail again last night and there was still nothing from themI’m wondering if they sent it to an old address (perhaps the one I originally had on my policy?) I would have hoped they’d send it to the address I’ve supplied for this complaint, but that’s the only reason I can think of to explain why I haven’t received anything from them.Best, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] was offered a reselectionHe indicated that this would resolve his issue and he is satisfied Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service [redacted] Executive Assistant

This rejection (7/27) is basically the same as his initial rejection (07/25/16) and is due to his reading our acknowledgment as a response As we advised in that acknowledgment, Mr [redacted] also filed a complaint with the Alabama Department of Insurance We have responded accordingly through the Alabama DOIWe feel we have made a good faith and reasonable effort to resolve this issue with Mr [redacted] July 7, – We received notification of the Revdex.com complaint from Mr [redacted] .July 13, – We responded directly to Mr [redacted] via mail.July 19, – We received notification of the AL DOI complaint filed by Mr [redacted] .July 20, – We responded via the AL DOI.July 25, – We received notification of the response rejection by Mr [redacted] via the Revdex.com.July 27, – We responded that we are handling the complaint direct via the AL DOI and Mr [redacted] July 27, – We received notification of the response rejection by Mr [redacted] via the Revdex.com.August 1, – We responded direct to Mr [redacted] via mail.Due to confidentiality reasons, I am unable to enclose our responses to Mr [redacted] ; however, he may provide to you.Thank you, [redacted] Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Please note in our last timeline entry on the attached letter that we are unable to communicate directly with Ms [redacted] as she is now represented by an attorney and as such no further communication directly with Ms [redacted] is allowed without proper release from her attorney.Please contact me should you have any questions or need additional information.Regards, [redacted] *** Consumer Affairs Specialist Sentry Insurance a Mutual Company North Point Drive, D2/51-21Stevens Point, WI E-mail: [email protected] Tel: / - Fax: / –

800x January 13, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Our [redacted] Distribution Center Manager, [redacted] is working with the manufacturer to attempt to secure a replacement Should that not be feasible, we will pick up the product offer the customer a full refund Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

July 28, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience the [redacted] may have experienced It is always our goal to ensure that our valued customers have a positive experience with us We have issued the customer a $refund and it is our understanding that the matter has been resolved Once again, I would like to apologize for any inconvenience [redacted] has experienced If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

August 2, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience [redacted] may have experienced It is always our goal to ensure that our valued customers have a positive experience with us I have personally called [redacted] but had to leave a messageI apologized for the refund not being processed in a timely manner and confirmed that the funds were released on July I also left my direct number and extension in case there are any further questionsI trust this will resolve the matter Once again, I would like to apologize for any inconvenience [redacted] has experiencedIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: ---------- Forwarded message ----------From [redacted] Date: Sat, Apr 30, at 11:AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com [redacted] Thank you for the response from MORs I am sorry to be repetitious by stating that this business is unethical and does not honor their commitments, promises and added warrantees As I reported, I was promised when I purchased my furniture that MORs definitely goes to [redacted] and my address, which they had in all their paper work In fact, that is why I was talked into purchasing an additional five year warranty on my furniture Even when I called to report the damage, they scheduled a repair and/or replacement, but never showed up This happened several times before they said I would have to return the furniture myself; which was extremely upsetting as I had to hire a truck and driver to deliver it and then for me to hire another truck and driver to return it (when I was promised I was covered in all ways), pay the cost for that and then to have a new one delivered again ~ I would be paying more than the furniture cost! I am a retired, single woman and purposely took all necessary steps to assure that the furniture could be replaced or repaired if needed – and I have all the documents showing the commitments and warrantees; which is why the bank and mediator ruled MORs was in the wrong in the dispute and credited me back the cost of the sofa However, to add to this nightmare,a year later – without any notice, I was called by a collection agency and told I needed to pay the cost of the furniture, plus fees and interest, immediately or my credit would be ruined I was horrified as I was not aware that this was still an issue after the bank settled the dispute! I was left with an unusable sofa and had to live with itthen to find out about the collection agency without any notice or warning, was lacking all principles and moralsSince I am retired and on my own, I cannot in any way allow my credit ruined so under total duress, I paid MORs for a damaged furniture!!! This has been an awful experience and I hope others will not have to suffer like me; so, hopefully my report will help others [redacted] ***

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , the mattress purchased does have a sleeptrial If the guest does not like the mattress, he may return to the showroom and select another mattress after days from the initial delivery Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the processing of my claim is pendingI received and returned required formsIt also appears that Sentry Insurance is putting their best effort to minimize the loss of usage of my vehicle subsequent to the damage caused by their insured driver, thus complying to California public policy Regards, [redacted] ***