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Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Ms [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms [redacted] , we were able to find where the error occurred and Mor Furniture will credit her finance account with Genesis a total of $1,dollars Once again, we would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

This will acknowledge receipt of the follcomplaint from [redacted] under your file number referenced aboveWe responded to the follcomplaint directly to the complainant via mail on Wednesday, May 24th, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] Consumer Affairs Specialist800-742- | 715-346- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below what they sent me in the mail was a check for dollars and some changeThe amount I should be getting back should be closer to $Please review my original complaint details to see the breakdown of what I paid and what she be refunded to me Regards, [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [redacted] ***

This will acknowledge receipt of the complaint from Donjae Watters under your file number referenced aboveOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] , They never tried reaching out to me,They simply hung.the phone up in my face

September 9, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case [redacted] ***, Mor Furniture will pick up his desk for a full refund In speaking with [redacted] ***, he was not given accurate information at the time the delivery took place [redacted] is aware we will pick up the desk on September 11th Once again, I would like to apologize for any inconvenience we may have caused Mr ***If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Complaint # [redacted] On April 20th Mor Furniture did exchange the foundations to the mattress We hope this has remedied the issue and Mor Furniture sincerely apologizes for any inconvenience this may have causedIf there are still any service issues, please call our Customer Service Center at 1-866-466-Regards, Mor Furniture

Case ID# [redacted] Customer Name: J [redacted] First, we would like to apologize for any inconvenience we may have caused Ms [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms [redacted] , Mor Furniture processed the refund and the check was mailed out on October 10, Once again, we would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

February 24, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Our records indicate that Mor Furniture indeed has issued a refund for the amount of $248.41on January 6th, This refund was issued to a [redacted] card Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Our company’s complaint handling procedures mandate protecting personal information when responding to nonregulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainantRegards, [redacted] Consumer Affairs Specialist

Case ID# [redacted] First, I would like to apologize for any inconvenience we may have caused Mr*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, a service technician was scheduled for Sunday 6/ The technician did verify that the USB box was not working and this was a manufacturer warranty which is covered by Mor Furniture There is a service technician scheduled for Sunday 7/to replace USB box Once again, I would like to apologize for any inconvenience we may have caused Mr***If Mr [redacted] has any further questions or concerns, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.this is incorrectThe sales rep did check my credit, he repeatedly stated that there was I -house financing and walked me they the showroom directly to the [redacted] finance desk I wasn't given any other optionThis was after a lengthy conversation where I explained to the sales rep that I didn't want to have a huge billNow I have huge debt that's really a rent to own lease not the traditional purchase financing I had asked for.Regards, [redacted]

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Furniture will credit the account $to offset the late fee charged by [redacted] ***, the finance company Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Ms [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms [redacted] , we are issuing an in-store credit in the amount of $good towards a future purchaseThe customer will also be keeping the existing living room set Once again, I would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Here is a copy of the letter they wrote meSo far they have tried to get out of paying by saying the father stole the car then went with he he euding arrest and rying to sayit wasn't the father but ex husband One thing to point outNo one was arrested for stolen vehicle or driving without permission and also no one was arrested for no insurance, So I am no farther then I was since my first letterI am left with a disabled truckscott worden

This will acknowledge receipt of the complaint from Nist [redacted] under your file number [redacted] .We responded directly to complainant via USpostal mail on December 21, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann ***Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | 715-346-FAX [redacted] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

December 8, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, Mor Furniture has credited the [redacted] on file in the amount of $ Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service