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This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email on April 4, 2016. Our company’s complaint handling procedures mandate protecting personal information when responding to... non-regulatory agency complaints such as the RevDex.com, and we will only correspond with the complainant. Regards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

This will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted] .We responded directly to complainant via postal mail on July 20, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when... responding to non-regulatory agency complaints such as the RevDex.com, and we will only correspond with the complainant.Regards, [redacted] Consumer Affairs Specialist | Legal & Compliance715-346-6225 | 800-742-2791 | 715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin 54481Office: D2/51-21

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted] .We responded directly to complainant via US mail on October 2, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company North Point Drive, D2/51-21Stevens Point, WI E-mail: [email protected] Tel: / - Fax: / –

800x May 15, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture has given them a total credit of $dollars towards their finance account with [redacted] One credit was given by [redacted] ( [redacted] warehouse) in the amount of $dollars and the other $ dollar credit was given by our Customer Service Manager [redacted] *** Both credits can be referenced to invoices [redacted] and [redacted] Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

April 25, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, Mor Furniture did finally deliver a replacement recliner that was satisfactory to [redacted] on March 7th, In addition, we gave [redacted] a $credit back to her finance account Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

800x October 7, RevDex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, Mor Furniture did exchange the massage chair in question on Tuesday, September 22nd Ms [redacted] was also compensated $ dollars for the inconvenience she encountered Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact me at 1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] Again, MORs response indicates how unethical and dishonest they are; as I mentioned in my last response, I paid my debt on March 24! When I paid it, I was told that my name will be put on file as a problem for future purchase's ~ which is discrimination as I only wanted fairness, but went ahead and paid for an unusable piece of furnitureMORs practices must be shared at the Revdex.com to protect others [redacted] ***

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above.We responded directly to complainant via email on March 1, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The whole point of my objection is that I started out with an excellent car which suited my needs and in addition, was fun to drive I could work on the car, keep it in good running order, while slowly restoring it to "Like New" running condition I will acknowledge that Sentry Insurance has gone by the rules My point is that the rules are unfair to those whose cars are high mileage, but in excellent mechanical condition Every time I bring this up, they point out that the headliner was bad I don't care about the headliner, which was pinned up with stainless steel tee pins and was not a problem The care ran as close to like-new that you could get and the paint and bodywork were in great shape Why would anyone think that I would be perfectly happy with a pittance when I was loosing an excellent and rare car? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

800x August 5, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear [redacted] ***, First I would like to apologize for any inconvenience we may have caused [redacted] ***.It is always our goal to ensure that our valued customers have a positive experience with us We verified with [redacted] (the Finance company) that the amount in question has posted to the accountIf the [redacted] call [redacted] they will confirm the credit was applied yesterdayWe trust this will resolve the matter Once again, I would like to apologize for any inconvenience Sincerely, [redacted] Customer Service Manager Mor Furniture for Less / [redacted] Style Definitions */

Revdex.com: Per their response, I did receive a credit to my [redacted] , but I had to challenge the charge through my card issuer as I was not getting any responses directly, or timely responses through this complaint For all intents and purposes, this issue is "resolved", but I wish the merchant was more responsive through the process I consider challenges a nuclear option, and wish I didn't have to initiate that process to get a refund Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

My concerns were not addressedMy insurance claim still hasn't been resolved and its been over daysI haven't spoken to the claims rep that is working my claim in weeksThey have not conducted their investigation with the witness like they claimed they would over weeks ago

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted] .We responded directly to complainant via postal mail on May 5, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards, [redacted] *** Consumer Affairs Specialist Sentry Insurance a Mutual Company North Point Drive, D2/51-21Stevens Point, WI E-mail: [email protected] Tel: / - Fax: / –

My name is [redacted] *** On the contract with Mors Family, they may show [redacted] *** They forgot to include the h at the end of ***

February 24, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Furniture will credit the account with $ Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

February 24, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture will give full credit for the mattress top, allowing [redacted] to go into one of our showrooms and select and exchange to a different mattress that will be satisfactory to herThis will satisfy the day sleep trial that will expire on March 24th, Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

800x February 24, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused *** [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] Mor Furniture will credit the account $towards some of the additional fees incurred with the financing Although Mor Furniture does not finance customers directly, we did explain the finance company is [redacted] and [redacted] is aware Once again, I would like to apologize for any inconvenience we may have caused Ryan SpadeIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

This will acknowledge receipt of the complaint from April Smith under your file number referenced aboveWe responded directly to the complainant via mail on August 18, 2016, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]