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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My original complaint was in regards to an accident that happened on Dec 23rd In which the driver who pulled out in front of me, causing my car to roll over into an embankmentMy car was a total loss, and I was rushed to the hospitalI now have medical bills, and am without a car Dairyland Auto is the insurance company the gentlemen that caused the accident is insured byHowever they have been dragging their feet this whole processThey have yet to pay ANY of my medical bills which total around 10,and the hospital at which I was treated at already has a lien out for payment for meThe insurance company keeps saying they need more documents, and that is why they cant pay my bills, which is a lie because I had the hospital, and ambulance bill them directlyI have been responsive with all paperwork that has been sent to meThe accident happened over two months ago, there is no reason why my medical bills shouldnt be paidThey are also offering me 1,in pain and suffering which I believe I am entitled to closer to 5,Due to the fact they still have yet to pay out on my vehicle, and they never payed out for a rental carI have been getting rides to and from workNot to mention getting rides to the grocery store for food, and any other errands I need to runI have been having to pay for gas for many of the rides I have been gettingMy phone also broke due to the accident, which I have pictures of & I was forced to spend money I didnt have on a phone because I need that for workThe list goes on and onThe insurance company hasent given me a dime to compensate for the loss due to this accidentI have been calling the rep dealing with this case just about every days, I have spend my time trying to get the ball rolling on this and the insurance company keeps coming up with excuses as to why they arent able to proceedUsually when I call I am sent to voicemail and have to leave a message, and the insurance company has only called me ONCE during these three months regarding this case, and I have phone records of thisI have sent numerous emails without any responses, and again I have saved all communication with the insurance companyThey haven't paid me out on my car because, they are waiting on an estimate for property damageThe lady from the insurance company said they sent someone out to get an estimate weeks ago, and I have email proof of thisIt doesnt take three weeks to get an estimate on property damage Regards, [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to complainant via mail on July 7, 2016, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

This will acknowledge receipt of the complainant’s rebuttal on July We responded directly to complainant via postal mail on July addressing all concerns and respectfully request that the ‘unresolved’ status be removed for this case as we have responded accordinglyPlease forward via return email, confirmation that your coding of ‘Unresolved’ will be reversedRegards, [redacted] Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected]

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Ms *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, a Customer Service agent did speak with Ms [redacted] on November 10th, 2017, and offered to replace the table only Mor Furniture only request is that Ms [redacted] pay the delivery fee to have the new table delivered and the damaged one removed Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

I have reviewed the response made by the business in reference to complaint ID [redacted] I was told by phone that my items really have no eta as they are always subject to change by the vendorI was also told that when my items finally arrive which could be weeks months or who knows that I compensation for the errors would be addressedWhat else can I do at this point but keep waiting? Regards, [redacted] -***

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to complainant via email on June 21, 2017, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] Consumer Affairs Specialist800-742- | 715-346- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin

800x May 18, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear *** [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture will replace the bench with two chairs that match the dining set [redacted] has in his home We expect the bench to arrive from the manufacturer in July Once the bench has been received, we will replace the two chairs with the bench as per his original order Due to the multiple reschedules of the delivery of the bench, Mor Furniture will also refund [redacted] $ dollars Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Ms [redacted] –We are in receipt of a follrequest from the Revdex.com where you stated you have not received our company’s responseVia email earlier today, I sent you a copy of our response that was postal mailed to you on December 21, to the address you provided in the complaint details.Please let Consumer Affairs know if you have not received the refund check sent to you in August 2017.Regards, [redacted] Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

May 18, Revdex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# Customer Name: [redacted] J [redacted] Dear [redacted] First I would like to apologize for any inconvenience Mr [redacted] may have been caused and the lengthy delay in replyingIt is always our goal to ensure that our valued customers have a positive experience with us This purchase only qualified for financing through Acceptance Now, a separate entity from Mor Furniture The paperwork completed and signed with Acceptance Now is alease agreementand both lessee and lessor are mentioned numerous times in the documentAs the agreement was made with them, they will have to advise on any changes We suggest that Mr [redacted] contact them directly at 800-275-2696(Corporate) or 888-672-2411(Customer Service) Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact me at1-858-547-ext*** Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In my opinion, this is the worst furniture company to do business withEven after me returning this same table style back, one time priorEven after me disclosing, I am a disabled person, I am still presented with, they will replace the table, but I am responsible for the delivery chargeEither pay for the full delivery charge, or pay half to get the new table left at the curb?!! How unkind is that I would advise any consumer that is reading my comment, Please if you can do better, purchase from another establishmentThis here is a company that does not honor customer serviceWhen you walk in, they have popcorn, free coffee and soda Right there, it should lift a red flag for you The only reason I went into their establishment in the beginning was that I was new to the Washington areaI assumed they were a good store, because of the sales ads they put outTherefore I purchased my furniture from themI paid this company nearly $cashThis will never happen againThey sell cheaply made furniture for higher than average pricesThis table that I'm having trouble with, shortly after it was delivered to me in the fall of 2016, I noticed that there was a hole in the table topSomeone had used a black permanent marker to hide the holeI called, and promptly they replaced the tableNow here it is again, the same thing has happenedThe design on the table top is peeling apartThis company's offer is no offer at allThey will replace it, but I have to pay the deliveryAgain, they will never get another cent from me I will just consider this to be a lossI will donate my table and chairs to a shelter, for someone that needs itSomeone that wouldn't mind the chipping of the table topI will go to another establishment and purchase a replacementIt was never about the money, it was about the principle of itI really hope that the Revdex.com will not accept this company's offer as a resolution that I've decided not to acceptI should not have to accept this offerThe table itself only cost me $I believeThen if I have to pay $for delivery, it essence its as if I've purchased the table myselfTherefore, no thank you Regards, [redacted] ***

Case # [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, [redacted] (contract delivery service) compensated *** [redacted] in the amount of $dollars for the damages caused during her delivery Once again, we would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted] .We responded directly to complainant addressing all concerns and will continue to work with her through final resolution of claim.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann AmickConsumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , [redacted] has been contacted to look at the adjustable bases We hope that [redacted] will be able to help Mr [redacted] with his warranty inquiry Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

August 1, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience [redacted] may have experienced It is always our goal to ensure that our valued customers have a positive experience with us We have scheduled our service technician to go out on August to see how this problem can be resolved [redacted] has my direct phone number and we will follow up after this service visit Once again, I would like to apologize for any inconvenience [redacted] has experiencedIf you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture did replace the living room furniture for another set at no additional cost to the customer on 5/11/ We feel this complaint has been resolved Once again, I would like to apologize for any inconvenience we may have caused If there are any additional concerns or questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , An exchange was created and the new mattress was delivered on 2/24/ Once again, we would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com [redacted] ***Viewridge, Suite 200San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] *** We were able to get the part in for [redacted] and we [redacted] this to the address she provided - [redacted] *** I have made [redacted] aware and provided her with the tracking number [redacted] for her referenceAs of today, we have not heard back from [redacted] and assume that this has resolved her problem If this is not the case, please have her contact me, [redacted] , at [redacted] (Tuesday-Saturday) or e-mail directly at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

800x August 18, Better Business Bureau [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us We have spoken with [redacted] and confirmed that her account with [redacted] has been creditedShe has indicated that the matter has been resolved and she is satisfied Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I have yet to receive the mail correspondence from SentryI will be happy to review their response as soon as I get itI will include my address in this response to make sure that they can reach me via their preferred method[redacted] ***Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] -***