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Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Ms*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, the sofa was replaced on December 4th, Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to complainant via email today, August 12, 2015, addressing all concerns Please note, our company has no record of your initial submission of this complaint to our company on July 20, Upon receipt of your second submission received in our office on August 8, we promptly handledOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] *** Consumer Affairs Specialist Sentry Insurance a Mutual Company North Point Drive, D2/51-21Stevens Point, WI E-mail: [email protected] Tel: / - Fax: / –

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not understand what they are offering What does reselection mean? Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The furniture had been cleaned and Mor said it was still not good enough The pictures we reviewed did not have any pet hair showing on the furniture This is unacceptable and pet hair on the furniture is not an acceptable reason to not fix the furniture The company's response is extremely poor customer service I work in customer service and would never treat my long term customers this way We have been faithful customers for close to years There will be a legal response next if this is not resolved in a reasonable manner to my satisfaction As I said, this furniture isn't even paid off yet If the company would agree to have the furniture fixed or replaced, I would agree to drop this matter.Regards, [redacted] ***

September 23, 2015 RevDex.com [redacted] 4747 Viewridge, Suite 200 San Diego, CA 92123 Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience... we may have caused [redacted] . It is always our goal to ensure that our valued customers have a positive experience with us. In the case of [redacted] , Mor Furniture is going to allow [redacted] to return the items in question and credit her towards something else that she will be more satisfied with. Once again, I would like to apologize for any inconvenience we may have caused [redacted] . If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

UPDATE: After getting the Better Business Beau (Revdex.com) involved I was able to get the table "top" exchanged It was still a nightmare of a process The Revdex.com sent me a name and number to call someone at Mor directly My conversation went like this: Mor: Hi this is ***.ME: Hi [redacted] my is [redacted] and I was given your name to help me review a complaint I filed with the Revdex.comMor: oh yes, send me pictures of your table to this email [email protected], then I will call you back to discuss the complaint further- she then hung up on me NO, have a nice day or I am sorry for how poorly you were treated before or anything I immediately took pictures and emailed them to her (within two minutes) This was on a Wednesday, Saturday of that same week I got a text saying Mor is coming to my home to do a delivery the next day (Sunday) from 5pm- 8pm (sort of late in my opinion)No one ever called me back to tell me what was going onSo I replied back (via text) YES Sunday comes around and no one shows up However the next Monday a lady calls me (very frustrated) and told me that I confirmed the wrong address for them I explained that I never spoke to anyone about my address and told her my storyShe said ok well whats your address (I give it to her, while I log in to my account with them from my home computer) my address was correct all along The lady told me they only deliver to my address on Fridays (likely why no one showed the previous Sunday) So I had to wait another week for the table top to be replacedAll in all I am glad to have a replacement table top but this company has terrible customer service and very is unorganized I will absolutely never use them againThank you, [redacted] ***

Attn: Revdex.com of WisconsinThis will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted] .We responded directly to complainant via email on November 27, addressing all concerns and continue our efforts of fully resolving claim with Ms [redacted] Please allow an appropriate period of mailing days for complainant to receive our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaint.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience this situation may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr [redacted] , the purchased made was financed through [redacted] , a separate entity from Mor Furniture Mor Furniture will contact [redacted] and attempt to get the late charge reversed and credited back to his account Once again, we would like to apologize for any inconvenience this may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-*** Sincerely, Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused Ms [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms [redacted] , Mor Furniture will replace/exchange the corner piece The exchange is scheduled to take place on October 17th, Once again, we would like to apologize for any inconvenience we may have caused Ms [redacted] If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

[redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] , Mor Funiture has credited the finance account $dollars Once again, we would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has agreed for [redacted] to reselect a different living room set As soon as she has made her selection, we will arrange to pick up the old set and deliver the new one Once again, I would like to apologize for any inconvenience we may have caused [redacted] ***If you have any further questions, please do not hesitate to contact our customer service department at [redacted] Sincerely, Mor Furniture Customer Service

As stated in our last letter, since the customer is unwilling to deal with us directly to complete the authorized exchange of merchandise and still owes us for the disputed amount of $818.40, her account has been sent to collections She can call [redacted] at [redacted] for assistance

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted] We responded directly to the complainant via postal mail on January 3, 2018, addressing all concernsPlease allow an appropriate period of mailing days for complainant to receive our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaintOur company’s complaint handling procedures mandate protecting personal information when responding to nonregulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to complainant via email on September 14, 2017, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs Specialist800-742- | 715-346- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am sure the amount of $is all I will ever get back from Mor Furniture, because they are cheap and don't seem to value people's timeI am very unhappy with this companyIt took too many phone calls and complaints to customer service to get this response, and it still unacceptableI am a veterinarian, and I get paid $per hour on averageI figure with the hours I spent not working, waiting around for Mor Furniture to show up and fix or replace my nightstand, they owe me hours of time, which would total $This company needs to learn to respect people's time better, and get their job done the first time Regards, [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced aboveWe responded directly to the complainant via mail on Friday, May 19, 2017, addressing all concernsOur company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainantRegards, [redacted] ***Consumer Affairs Specialist800-742- | 715-346- | [email protected]

Mor Furniture did grant the customer an exchange. The guest did reselect for a different set and was delivered on 2/22/2017.

800x June 24, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear Mrs ***, First, we would like to apologize for any inconvenience we may have caused Mrs*** It is always our goal to ensure that our valued customers have a positive experience with us Mor Furniture has picked up the dining set for a full refund in the amount of $1, This will be credited to the customer’s TD finance account Once again, I would like to apologize for any inconvenience we may have caused Mrs***If you have any further questions or concerns, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Mr*** It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, a refund for the amount of $1,has been expedited and processed to the Visa on August 1st, Please allow to hours for the banking institution to reflect this refund in their system Once again, I would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service