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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We, disagree with only dealing directly with Sentry Insurance Company We have spoken with management and the local claims representative on several occasions Their total disregard for our property value and the absurd settlement offer is a slap in our face Again, we have over $worth of items in our unit and they offered only $ The bedroom and living room furniture was less than a year old when we put it in storage We met with the Rainbow cleaning people, but still no answer from Sentry We would like to have this issue cleared by next week But we adamantly will require the Revdex.com to post all reports to our account.In, conclusion the coal tar that was used in paving this unit can cause major health problems we would just like to be paid for our items and Sentry can have the merchandise inside.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** and *** *** or

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via mail on March 28, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information
when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane NetzConsumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Case ID# *** Customer Name: *** *** First, Mor Furniture would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr
***, we have called but have been unsuccessful in reaching Mr*** over the phone. We do have a couple of options for Mr*** we would like to discuss Once again, we would like to apologize for any inconvenience we may have caused Mr***Please do call our customer service department at 1-866-466-and ask for *** *** Sincerely, Mor Furniture Customer Service

We disagree with response from Sentry.
Mr*** met today at the unit with the cleaning company and was
informed that they should send an estimate for cleaning based on the items
still in the unit. This is totally wrong
we have taken several pictures of the unit ourselves and Colonial Storage’s
manager Mr*** of all the items contained by this Coal Tar spray that was
usedThere several bags of clothes, books and food items that would not be
considered in the final cleaning cost.
If we had have known that we would have left all items in the unit. The only reason things were moved in the unit
were because Miss Washington needed her programming books to study for an
interview and some clothing to wear.
Miss Washington attempted to wash the clothes to wear to the interview,
but the items caused her skin to itch and have a rash. Concerning the books she tried to read them
but opening the books caused a tingling sensation on her fingers. Due to these incidents we realized that these
items needed to be thrown away for safety reasonsThe lack of caution that wasn’t taken when the storage unit was paved
is no fault of ours. The only thing they
had to do was tape around the door or place something down to absorb the spray.In conclusion, our research has shown that the process used to pave the
unit contains cancer causing agents and can cause respiratory problems. I experienced this first hand when I came in
contact with this soot, and had hard time breathing. Finally, we had over $worth of items in
the unit and they have the audacity to offer $is an insult. The company keeps referring to it as dust,
but it is the coal tar mixed with the gravel and dirt found at the unit. We are hoping to settle this case before
Friday, with an offer that covers our loss. p.sWe have failed a complaint with the Alabama Attorney General
office and the Alabama State Insurance Board.
We received a letter from the Attorney General’s office and they are
also referring the case to the Alabama State Insurance Board. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Case ID# ***
Customer Name: *** ***
First, we would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor
Furniture has issued a refund for the amount of $2,to the *** card on 11/26/
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact our Customer Care Center at ***
Sincerely,
Mor Furniture Customer Service

March 21,
Case: ***
RE: *** ***
According to our records, customer *** *** went out to our *** *** ** *** on 4/10/and purchased a total amount of $1,on invoice# *** and paid using *** card ending*** the total amount of $1,The customer
pickthe purchase from our *** ** *** on 5/2/2015. Our records indicated the customer contacted us on 5/11/advising us they realized the furniture was damaged after the customer had taken the merchandise home. Unfortunately, we do not provide service to that area of *** *** ** *** where the customer resides
On 5/23/we authorized a one-time courtesy exchange, agreeing to allow the customer to return the merchandise originally purchased and reselect to new merchandise. The customer refused to cooperate and was unwilling to return the merchandise to us stating they did not wish to make a trip to our Portland, OR WarehouseThey demanded a $credit to keep the merchandise as-is. We did not authorize the credit of $500.00; however we re-offered the courtesy exchange.
The customer disputed the balance of $with their issuing bank, claiming that the merchandise received was “not as described or defective” and the funds where deducted from us on 6/17/15. We responded to the dispute and the bank credited the funds back to us on 7/15/resolving the case in our favor due to our 1,3,Limited Furniture Warranty which states that “Any merchandise that is moved out of our service area will be the responsibility of the customer to transport to the nearest service center for warranty evaluation” as well as the customer’s original signed purchase invoice stating “No refund will be given on orders in the possession of the customer” and “ALL SALES FINAL” provided to the customer at the time of purchase. On 8/19/the bank once again deducted the funds from us as the customer continued to dispute the balance. It escalated to an incoming pre-arbitration case, at which point the bank resolved the case in favor of the customer and removed themselves as the mediator
As of 2/18/the customer has yet to pay us the disputed amount of $and refuses to work directly with us to complete the authorized exchange of merchandise. The customer’s account has been sent to our external collections agency, *** *** for further collection attempts in the amount of $for merchandise received on invoice#: ***
Please let me know if you have any further questions or concerns
Thank you,
*** ***
Accounts Receivable Manager
Mor Furniture for Less
*** *** ***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

First , I would like to apologize for any inconvenience we may have caused *** ***It is always our goal to ensure that our valued customers have a positive experience with us.*** *** refund was processed April 5, We trust this has resolved his issue.Once again, I would like to
apologize for any inconvenience we may have caused the *** ***If you have any further questions, please do not hesitate to contact me at *** *** ***Sincerely,*** ***Mor Furniture Customer Service

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via mail on March 25, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when
responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

This will acknowledge receipt of your email dated February 18, 2016, regarding the above referenced filePlease be advised that Michael *** also filed a complaint with the Kansas Insurance Department, which we will be responding to directly with Mr*** and the insurance departmentDue to
confidentiality reasons, I am unable to enclose copies of correspondence related to this matter between Sentry Select Insurance Company and Mr***; however, he may provide to you upon requestIt is our hope that the information provided is sufficient in resolving this matter with your Bureau; however, should you have any additional questions, please contact me at *** *** ***Thank youSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On july 15th, I responded to mr*** via email upon his request to catch him before he leaves on vacation He has not responded to me
I can forward this email upon request
Regards,
*** ***

In the case of Mr***, Mor Furniture is willing to refund $dollars to the credit card on file, or Mr*** can have $dollars in store credit or if Mr*** is not satisfied with the first two options, Mor Furniture is willing to pick up the items and give Mr*** a full refund If Mr*** chooses one of the three options mentioned, he can call our Customer Service Center at 1-866-466-and speak to ***. Respectfully, Mor Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I'm not satisfied with th response as I have a signed document by the store this was supposed to be correctedIt was requested the account be charged the amount and the cash refund be returned back to me per my signed requestI won't stop requesting until this matter is completed per my request. Regards,
*** ***

This will acknowledge receipt of the complaint from *** *** *** under your file number ***.We responded directly to complainant via email on November 14, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to
non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,** *** ***Consumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via mail on October 17, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected]

July 1,
RevDex.com
Ms*** ***
***
Viewridge, Suite
San Diego, CA
Case ID#
***
Customer
Name: *** ***
Dear
Mrs
***,
First, I
would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor furniture
will mail a $Gift Certificate, good to use towards the purchase of
another bed at any of our Mor Furniture locations. Ms*** has indicated that she feels
this is satisfactory.
Once again, I
would like to apologize for any inconvenience we may have caused Ms***
If you have any further questions, please do not hesitate to contact me at
###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

This will acknowledge receipt of the complaint from David Parshall under your file number referenced above. We responded directly to complainant via mail today, February 24, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via email on June 7, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information
when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-