Card Security

This will acknowledge receipt of the complaint from *** *** under your file number referenced above. We responded directly to complainant via mail on October 24, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information
when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, we would like to apologize for any inconvenience we may have caused *** *** and the lengthy delay in
responding to this complaint. It is always our goal to ensure that our valued customers have a positive experience with us
Our records indicate that he had a month interest fee finance promotion. It does not appear that he paid it off within the months per his agreement(It was delivered 1/30/2015) and that is the reason for the deferred finance charge
Unfortunately he has to deal with the finance company - TD Financial on this. There is not much we can do
Once again, I would like to apologize for any inconvenience we may have causedIf you have any further questions or concerns, please do not hesitate to contact me at1-858-547-ext***
Sincerely,
*** ***
Mor Furniture Customer Service

Case # ***
First, we would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture has refunded the total amount of $
(tax included). This amount was credited to the*** on October 6th,
Once again, we would like to apologize for any inconvenience we may have caused If you have any further questions or concerns, please do not hesitate to contact our Customer Service Center at ***
Sincerely,
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Issue has been resolvedBest Regards, *** * ***, ***

This will acknowledge receipt of the complaint from Sherry Miller under your file number ***.We responded directly to complainant via postal mail on October 17, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to
non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann AmickConsumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

This will acknowledge receipt of the complaint from *** *** under your file number ***.We responded directly to complainant via certified U.Spostal mail on February 17, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann AmickConsumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

April 25,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ** ***
First, I would like to apologize for any inconvenience we may have caused *** *** *** ***. It is always our goal to ensure
that our valued customers have a positive experience with us
In the case of *** *** *** *** it is notated in our system, that the reclining sofa is approved to be exchanged with the condition that the reclining sofa is cleaned and free of any pet hair This was relayed to *** *** on 2/27/per the notes on service invoice # ***
Once again, I would like to apologize for any inconvenience we may have caused*** *** *** ***If you have any further questions, please do not hesitate to contact our customer service department at ***
Sincerely,
Mor Furniture Customer Service

We are willing to send a technician to address his concerns with the table and we can possibly take a look at the floor and see if there is a simple remedy. As I stated before, this customer is had threatened legal action against us and refused our attempt to service the furniture. Regards,
*** ***

Case ID# *** Customer Name: *** ** *** First, I would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, ** *** will
reverse the late fees assessed in the total amount of $dollars Per ** ***, their records indicate bill payments from the customer’s bank were mailed in the form of a paper check. This type of payment is posted as of the date ** *** receives the check. ** *** recommends allowing to days for payments For customer’s convenience, ** ***’s free automated touch-tone payment service is available 24/at 1(888) 382-The payment will post the same day provided it is completed before 5:PM Eastern TimeThey may also manage account online by visiting the website ***.netOnline payments are credited the same day provided the transaction is completed before 5:PM Eastern Time Sincerely, Mor Furniture Customer Service

May 16, 2017 Revdex.comMs*** ***Viewridge, Suite 200San Diego, CA 92123 Case ID# ***Customer Name: *** *** Dear Ms***, Again, our apologies for any inconvenience we may have caused Mr***. It is our understanding that the Mr*** is satisfied with the exchangeI attempted to reach the customer today on the first number in his file and left a messageThe second number appears to be a business and they were unaware who the customer is. Once again, I would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435. Sincerely, *** ***Mor Furniture Customer Service

June
29,
RevDex.com
*** *** *** ***
*** *** *** ***
*** *** ** ***
Case ID#
***
Customer
Name: *** ***
Dear
*** ***,
First, we
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of *** ***, Mor Furniture has credited the disputed amount of $to the
Mastercard on file on June 12th,
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions or concerns, please do not hesitate to contact
me at ###-###-####
Sincerely,
*** ***
Mor Furniture
Customer Service

Case ID# ***
Customer Name: *** ***
First, we would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** ***, Mor Furniture has credited the account $54.40. This credit should take one to two billing statements to reflect on her account
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes they replaced most of the chairThey replaced the base, back and feet but the arms are from the old chairThis chair has a short in itThe CD lights flash on and offI haven't called them yet due to still so upset about this chairThe didn't give me 100.00, they took off the delivery feeWhen I went to Mor furniture in Fresno, I talked to a wade and he said he would give me a gift card to buy some lamps or something and I told him no that wasn't going to satisfy me because I wasn't going to shop here anymore, due to all the problems with customer serviceThey have no CEO that you can talk to just customer service
Regards,
*** ***

This will acknowledge receipt of the complaint from Alicia Aderhold under your file number 11905816.We responded directly to complainant via postal mail on January 9, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when
responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann AmickConsumer Affairs Specialist | Legal & Compliance715-346- | 800-742- | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

June 1,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear
*** ***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
We have come
to an agreement to refund *** *** a total amount of $471.12. We hope that this is satisfactory and will
bring some resolution to the dispute
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions, please do not hesitate to contact me at
*** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]it does not matter what they have to say to me, I am not happy and very stressed out with all this back and forth messages, I have a right to my opinion to what I have been through so farI am a unsatisfied consumer and I have that right to say that
Regards,
*** ***

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us All customers applying for credit are
given a pamphlet and a credit application. By signing the credit application, the applicant is authorizing the bank and or any other potential finance entity to gather information about the applicant including credit bureau reports Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** * ***
Dear *** ***
First, I would like to apologize for any inconvenience we may have caused *** *** It is always our goal to ensure that our
valued customers have a positive experience with us
*** *** has been refunded his $As his financing is done through ** ***, we suggest that he contact them to ensure that his credit report has been credited properly
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact me at*** ***
Sincerely,
*** ***
Mor Furniture Customer Service

Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us
In the case of *** ***, Mor Furniture
will honor a one year warranty on the new items that are being exchanged.
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact our customer service department at ***
Sincerely,
Mor Furniture Customer Service