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I have reviewed the response made by the business in reference to complaint ID [redacted]. I was told by phone that my items really have no eta as they are always subject to change by the vendor. I was also told that when my items finally arrive which could be weeks months or who knows that I compensation for the errors would be addressed. What else can I do at this point but keep waiting? Regards,[redacted]-[redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail today, December 2, 2016, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal...

information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], Mor Furniture...

will credit back $100.00 dollars for the delivery issues and the damaged caused to the bannister.      Once again, We would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

May 18,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
[redacted]
First,
we would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor
Furniture will replace the bench with two chairs that match the dining set [redacted] has in his home. We expect the bench to arrive from the manufacturer in
July. Once the bench has been received,
we will replace the two chairs with the bench as per his original order. Due to the multiple reschedules of the
delivery of the bench, Mor Furniture will also refund [redacted] $
dollars
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

This will acknowledge receipt of the follow-up complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail today on December 1, 2016, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case # [redacted]
 
We did call the guest a few times and left messages.

This rejection (7/27) is basically the same as his initial rejection (07/25/16) and is due to his reading our acknowledgment as a response.  As we advised in that acknowledgment, Mr. [redacted] also filed a complaint with the Alabama Department of Insurance.  We have responded accordingly through the Alabama DOI. We feel we have made a good faith and reasonable effort to resolve this issue with Mr. [redacted]. July 7, 2016 – We received notification of the Revdex.com complaint from Mr. [redacted].July 13, 2016 – We responded directly to Mr. [redacted] via mail.July 19, 2016 – We received notification of the AL DOI complaint filed by Mr. [redacted].July 20, 2016 – We responded via the AL DOI.July 25, 2016 – We received notification of the response rejection by Mr. [redacted] via the Revdex.com.July 27, 2016 – We responded that we are handling the complaint direct via the AL DOI and Mr. [redacted]July 27, 2016 – We received notification of the response rejection by Mr. [redacted] via the Revdex.com.August 1, 2016 – We responded direct to Mr. [redacted] via mail.Due to confidentiality reasons, I am unable to enclose our responses to Mr. [redacted]; however, he may provide to you.Thank you, [redacted]
Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

Case ID# [redacted] Customer Name: [redacted]   First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor Furniture...

has sent the documents needed to the appropriate department so Ms. [redacted] can continue with her claim.    Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to the complainant via email on July 27, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal...

information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor Furniture...

will replace/exchange the corner piece.  The exchange is scheduled to take place on October 17th, 2017.    Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Attn:  Revdex.com of WisconsinThis will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted].We responded directly to complainant via email on November 27, addressing all concerns and continue our efforts of fully resolving claim with Ms. [redacted].  Please...

allow an appropriate period of mailing days for complainant to receive our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaint.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience this situation may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], the...

purchased made was financed through [redacted], a separate entity from Mor Furniture.   Mor Furniture will contact [redacted] and attempt to get the late charge reversed and credited back to his account.    Once again, we would like to apologize for any inconvenience this may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-[redacted].     Sincerely,   Mor Furniture Customer Service

Our company’s complaint handling procedures mandate protecting personal information when responding to nonregulatory
agency complaints such as the Revdex.com, and we will only be corresponding with the
complainant. Regards, [redacted]
Consumer Affairs Specialist

This will acknowledge receipt of the complaint from Donjae Watters under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we...

will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I have yet to receive the mail correspondence from Sentry. I will be happy to review their response as soon as I get it. I will include my address in this response to make sure that they can reach me via their preferred method.[redacted]Thank you.

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   Mor Furniture has attempted to make contact...

with Mr. [redacted] in regards to this issue.  The last conversation he had with Mor Furniture was on 2/16/2017, he advised the representative that he was refusing our service and was seeking legal options to take care of the matter.   Once again, we would like to apologize for any inconvenience we may have caused Mr. [redacted].     Sincerely,   Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]