Card Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted].We responded directly to complainant via postal mail on July 20, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Case ID# [redacted] Customer Name: [redacted]       First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor Furniture...

will authorize the return of the items.  We have the pick up scheduled for Sunday 2/12/2017.  If this is not a good day, please give our Customer Service Center a call to schedule a day more convenient.      Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact me at 1-866-466-7435 ext. [redacted].     Sincerely,   [redacted] Mor Furniture Customer Service

[redacted]
[redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], Mor...

Furniture will exchange the Man’s Chest on 11/13/2017.  We also have a furniture technician scheduled to evaluate and attempt to fix the damaged caused to the wall on 11/06/2017.   Once again, we would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not understand what they are offering.  What does reselection mean?
Regards,[redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will...

only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
see attached response. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:i was was promised to be contacted by a manager and never was. Also my policy has still not been reactivated.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Preston [redacted]

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail January 25, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted] (contract delivery service) compensated [redacted]...

[redacted] in the amount of $120.00 dollars for the damages caused during her delivery.   
 
Once again, we would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted].
 
 
Sincerely,
 
Mor Furniture Customer Service

This will acknowledge receipt of the follow-up complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on October 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case ID# [redacted]
Customer Name: [redacted]
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], we have...

attempted to contact [redacted] but have been unsuccessful.  We would like the opportunity to speak with [redacted] so we may be able to assist with the credit in question.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at [redacted]. (Monday thru Friday)
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, Mor Furniture would like to apologize for any inconvenience we may have caused Ms.[redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms....

[redacted], she is currently waiting on a few more items to be delivered.  A manager in our Customer Service Department is working on getting the remaining items delivered by 7/22/2017.    Once all items have been delivered and in satisfactory condition, a follow up call will take place to discuss compensation.   Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

As stated in our last letter, since the customer is unwilling to deal with us directly to complete the authorized exchange of merchandise and still owes us for the disputed amount of $818.40, her account has been sent to collections.
She can call [redacted] at [redacted] for assistance.

This will acknowledge receipt of the complaint from April Smith under your file number referenced above. We responded directly to the complainant via mail on August 18, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information...

when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

The response to the consumer is attached.

Dear Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and spoke with their representative. MOR Furniture picked up the bed last weekend, and if the account is credited, this resolution would be satisfactory. I am waiting for the business to complete the refund, and when that is complete, I will consider this complaint resolved. I want to thank you for all of your assistance in this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]