Card Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my WHOLE complaint.  For your reference, details of the offer I reviewed appear below.
[I won't know if the...

sofa's broken frame and springs can be repared to our satisfaction until after the tech is sent out on the 10th of May. Also, I still have a problem with the Guardsman Protection Plan that was represented to us as a repellent, not a cleaning service.  In the meantime we have filed a claim with Guardsman regarding the stain on our sectional, but until action is actually taken we won't know if they can satisfy the issue. That being said, I would like to keep the claim open for the time being. ]
Regards,
[redacted]

This will acknowledge receipt of the complainant’s rebuttal on July 13. We responded directly to complainant via postal mail on July 19 addressing all concerns and respectfully request that the ‘unresolved’ status be removed for this case as we have responded accordingly. Please forward via return email, confirmation that your coding of ‘Unresolved’ will be reversed. Regards, [redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected]

Mr. [redacted], If you would like for us to address your concerns with the furniture in question, please do call our Customer Service at 866-466-7435.  We will be happy to schedule a service technician to inspect your furniture. Respectfully, Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We responded directly to the complainant via email on October 2, 2015, addressing her concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only...

correspond with the complainant. Regards, Diane NetzConsumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

This will acknowledge receipt of the complaint from Roger Seay assigned your file number [redacted].We responded directly to complainant via certified postal mail on May 12, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail to the new address he provided, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture has offered free delivery to exchange out the...

damaged item.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me directly at 1-858-547-1616 ext. 1753.
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]   First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], a refund for the amount of...

$1,921.96 has been expedited and processed to the Visa on August 1st, 2017.  Please allow 48 to 72 hours for the banking institution to reflect this refund in their system.      Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Ms. [redacted] –We are in receipt of a follow-up request from the Revdex.com where you stated you have not received our company’s response. Via email earlier today, I sent you a copy of our response that was postal mailed to you on December 21, 2017 to the address you provided in the complaint details.Please let Consumer Affairs know if you have not received the refund check sent to you in August 2017.Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above.We responded directly to complainant via email on March 1, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to...

non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

This will acknowledge receipt of the follow-up complaint from [redacted] under your file number [redacted].We do not read Mr. [redacted] comments as 'additional concerns'; but, rather Mr. [redacted] is indicating in his response to the Revdex.com, that he had not yet received our response.  As only one full day had passed between the mailing of our response and the Revdex.com reaching out to him, (per the email below) that would make sense.Please allow sufficient time for our response to reach Mr. [redacted] in the mail and for him to look it over prior to reaching out to him.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

July
17, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San Diego, CA
92123
 
Case ID#
[redacted]
Customer
Name: [redacted]
 
Dear [redacted]
 
First, I
would like to apologize for any inconvenience we may have caused...

[redacted].  It is always our goal to ensure that our
valued customers have a positive experience with us.
 
Unfortunately
I have been unsuccessful in my attempts to reach [redacted].  I would like the opportunity to assist [redacted], but I am in need of some information before I can order the fabric she
is requesting.
 
Once again, I
would like to apologize for any inconvenience we may have caused her.  Our customer’s satisfaction is extremely
important to us.
 
Please do
contact me, [redacted], at [redacted] (Tuesday-Saturday) or you
can e-mail directly at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture
Customer Service.

This will acknowledge receipt of the follow-up to the complaint from [redacted] under your file number referenced above.We responded directly to the Alabama Department of Insurance and the complainant via email yesterday, December 21, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards,[redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any...

inconvenience we may have caused [redacted] and the lengthy delay in replying to this complaint.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
We were able to confirm the promotion that we had back in 2013 and that we do owe [redacted] the free sales tax and free delivery promotion.  We have a refund in the amount of $460.47 (invoice #[redacted]). If [redacted] can call our customer service department to confirm her current address we will process a check and send to her residence.  
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
 
Sincerely,
 
Mor Furniture Customer Service

I would like to get a product that isn't broken and would like money taken off of our purchase price for dealing with this over and over thinking somewhere in the amount of $700.00 for time missed from work, time waiting for their delivery guys till midnight etc.

Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted] Consumer Affairs...

Specialist E-mail:  [email protected]:  [redacted]Fax:  [redacted]Loc:  D2/51-21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I do see here that we did call on 8/18 and relayed to the guest that if she would like, she can go down to our store and select for something different, Or if she likes, she can cancel the order and receive a full refund for the three pending items. I apologize I am now getting to this as I have Sundays and Mondays off. Thank you again. Respectfully, 
[redacted]