Card Security

This will acknowledge receipt of the complaint from [redacted] Lane under your file number [redacted].We responded directly to complainant via email today, November 5, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to...

non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], Mor...

Furniture will refund the protection plan for both the dining set and living room set.       Once again, we would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Dear Revdex.com:
Until I threatened to sue Mor Furniture in small claims court, the option of a credit card refund had never been presented to me.  In fact, I actually asked their representative, [redacted], if I could have the $300 refunded instead of taking a store credit. (Why would I  buy more things at a place that completely lied to me?) She stated that she checked with "Corporate" and that a refund was not possible. She reiterated that my only options were 1) return the merchandise or 2) take the $300 store credit. It was not until I opened this latest Revdex.com communication that I discovered they had offered me a refund. So, I reviewed the response made by Mor Furniture (Complaint ID [redacted]), and find that ONLY A $300 CREDIT CARD REFUND satisfies me.  I will wait 14 days for the business to perform this action and, if it does, will consider this complaint resolved.  If it doesn't refund that money, I will file suit in small claims court.
Regards,
[redacted]

Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear[redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure...

that our valued customers have a positive experience with us.
 
We have agreed to offer [redacted] a reselection on his furniture. We have attempted to reach the customer by telephone, although we have been unable to communicate our decision thus far.  We trust this will resolve his issue.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted]
 
 
Sincerely,
[redacted]
Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], although she did...

not purchase from Mor Furniture, we are able to order the hardware she needs for the bed.    Once again, I would like to apologize for any inconvenience this may have caused Ms. [redacted]. If they're any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435  Sincerely,   Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Sentury insurance has had the truck repaired and reimbursed lost wages minus  income tax that they withheld that they are not planning to pay to anyone but instead plan on keeping for themselves.  In my opinion, any prospective clients that they may have need to be aware of these tactics as they are not ethical nor are they fair.  The did not take care of this claim in a timely fashion and I was reminded on a regular basis, that if I did not respond in a timely manner, any additional cost incurred would be my loss.  I feel that the income tax that Sentury withheld from the lost wages should be reimbursed to me and I will be willing to mark this claim as resolved at that point.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The reason I'm not closing the issue on my end is because we bought a love seat set to fit our living room (set meaning 2) .  We now have 1/2 of the set and was refunded 1/2 of the money spent... Because this was the only close option that was offered. Not a full refund mind you, just 1/2.   (glad I didn't buy sectional furniture to fill the room)
Figure it out people, it isn't that hard !
 
Regards,[redacted]

This will acknowledge receipt of the follow-up complaint from [redacted] under your file number referenced above. We responded to the follow-up complaint directly to the complainant via mail on Wednesday, May 24th, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

This will acknowledge receipt of the complaint from Jacqueline Speed under your file number [redacted].We responded directly to complainant via postal mail, October 16, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943Tell us why here...

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms....

[redacted]  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], a Customer Service agent did speak with Ms. [redacted] on November 10th, 2017, and offered to replace the table only.  Mor Furniture only request is that Ms. [redacted] pay the delivery fee to have the new table delivered and the damaged one removed.   Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

August 18,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First, we
would like
to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
We have
spoken with [redacted] and confirmed that her account with [redacted] has been
creditedShe has indicated that the matter has been resolved and she is
satisfied
Once again, I
would like to apologize for any inconvenience we may have caused [redacted]
If you have any further questions or concerns, please do not hesitate to
contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have been scheduling exchanges with Mor from same damaged furniture multiple times and so far they have brought the furniture 5 times and all had been scratched and dented. So we couldn't do exchange. Moreover, they have told me now that they can only deliver furniture with few scratches and dented and I should get it serviced from them instead of hoping to get a new piece as all of their stock is like this. Also, I had complained for various sales & delivery issues which has caused me more pain and trouble than damaged furniture, no resolution is provided for that with exchange.
I've left a voice message to [redacted] to talk about it so when he calls me we can talk about it in detail and it would be great if we come to a resolution. 
Regards,[redacted]

Complaint # [redacted]On April 20th Mor Furniture did exchange the foundations to the mattress.  We hope this has remedied the issue and Mor Furniture sincerely apologizes for any inconvenience this may have caused. If there are still any service issues, please call our Customer Service Center at 1-866-466-7435. Regards, Mor Furniture

Case ID# 12184751 Customer Name:  [redacted]     First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], we have...

scheduled a service appointment to inspect the product for any manufacturer defects.   Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail on March 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

August 31,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
First,
I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach [redacted]We have left
messages on the number provided ([redacted]) on August 27th and August
28th
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. We here at Mor Furniture pride
ourselves on our level of service and our customer's satisfaction is extremely
important to us
Please
contact me, [redacted] at [redacted] (Monday thru Friday) so
we may bring resolution to the dispute
Sincerely,
[redacted]
Mor
Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. Please be advised that [redacted] also filed a complaint with the Alabama Department of Insurance, which we will be responding directly with Mr. [redacted] and the insurance...

department.  Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]
Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Mor furniture representative in customer service, had me call the manufacture, in the remanufacture claims it is my responsibility to pay for shipping and handling them and installation of new parts, this claim has not been resolved nor do I see it being resolved without further action, what can you help me with. I have 20 year warranty on this project and two year warranty free from parts and labor, however I think they'll me a refund according to the manufacture I bought a floor model, and I had no idea they sold me the floor model, I believe I'm entitled to a full refund, what can you help me with sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As you can imagine, I am once again disappointed with Mor Furniture.  After receiving my new selection, which was nearly $3,000 more, I was told by the delivery and set up personnel that my remotes to my adjustable mattress did not math.  According the the delivery driver, I would be receiving a phone call from someone that evening.  I did not hear from anyone Sunday evening, Monday, or Tuesday.  I called Tuesday evening to inquire about my remote controls that did not work with my adjustable bed and I was put on hold for nearly 15 minutes.  I decided to end the call and assume my evening without frustration.  I received a phone call from the local Mor Furniture and was advised that they did not have a solution for my issue as they had been waiting for a phone call from the manufacturer.  Once I threaten to have them come and pick up the frame/equipment and bring the original box spring, they advised me that a technician would come out and look at my remotes to see if they could be programmable.  Here I thought I would have no further issues after selecting a more expensive, available bedroom set, I now have an issue with the adjustable mattress which mind you cost $1,500. According to the local store, I should have someone out here on Thursday evening and HOPE that this issue can be solved.  Otherwise, I'll be at loss for words.]
Regards,
[redacted]

August 2, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience [redacted] may have experienced.  It is...

always our goal to ensure that our valued customers have a positive experience with us.
 
I have personally called [redacted] but had to leave a message. I apologized for the refund not being processed in a timely manner and confirmed that the funds were released on July 26. I also left my direct number and extension in case there are any further questions. I trust this will resolve the matter.
 
Once again, I would like to apologize for any inconvenience [redacted] has experienced. If you have any further questions, please do not hesitate to contact me at [redacted]
  
Sincerely,
 
[redacted]
Mor Furniture Customer Service