Card Security

We responded directly to complainant via US Postal Mail, October 19, 2015, addressing all concerns.  The complainant has also filed a formal complaint with the California Insurance Department, which we again responded to the complainant and insurance department on October 26, 2015.  We...

continue to monitor towards a positive resolution for complainant.Our company’scomplaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant and insurance department.Regards,[redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI  54481 E-mail: [email protected]  Tel:  800 / 742 - 2791 Fax:  715 / 346 – 8943

UPDATE: After getting the Better Business Beau (Revdex.com) involved I was able to get the table "top" exchanged.  It was still a nightmare of a process.  The Revdex.com sent me a name and number to call someone at Mor directly.  My conversation went like this: Mor: Hi this is [redacted].ME: Hi [redacted] my is [redacted] and I  was given your name to help me review a complaint I filed with the Revdex.com. Mor: oh yes, send me pictures of your table to this email [email protected], then I will call you back to discuss the complaint further- she then hung up on me.  NO, have a nice day or I am sorry for how poorly you were treated before or anything.  I immediately took pictures and emailed them to her (within two minutes).  This was on a Wednesday, Saturday of that same week I got a text saying Mor is coming to my home to do a delivery the next day (Sunday) from 5pm- 8pm (sort of late in my opinion). No one ever called me back to tell me what was going on. So I replied back (via text) YES.  Sunday comes around and no one shows up.  However the next Monday a lady calls me (very frustrated) and told me that I confirmed the wrong address for them.  I explained that I never spoke to anyone about my address and told her my story. She said ok well whats your address (I give it to her, while I log in to my account with them from my home computer) my address was correct all along.  The lady told me they only deliver to my address on Fridays.  (likely why no one showed the previous Sunday) So I had to wait another week for the table top to be replaced. All in all I am glad to have a replacement table top but this company has terrible customer service and very is unorganized.  I will absolutely never use them again. Thank you,[redacted]

January 13,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused
[redacted]. It is always our goal to ensure that our valued customers have a positive experience with us
Our [redacted] Distribution Center Manager, [redacted] is working with the manufacturer to attempt to secure a replacement. Should that not be feasible, we will pick up the product offer the customer a full refund
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

August
5,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer
Name: [redacted]
[redacted]
Dear [redacted],
First I would
like to apologize for any inconvenience we may have caused [redacted].It is
always our goal to ensure that our valued customers have a positive experience
with us
We verified
with [redacted] (the Finance company) that the amount in question has posted
to the accountIf the [redacted] call [redacted] they will confirm the credit
was applied yesterdayWe trust this will resolve the matter
Once again, I
would like to apologize for any inconvenience.
Sincerely,
[redacted]
Customer
Service Manager
Mor Furniture
for Less

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to the complainant via email on February 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal...

information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I was contacted by the corporate office and they were able to locate the part very quickly (in stock in one of their warehouses). They also fulfilled their promise to install the pull cord.  Installation was completed 1/31/18.  I'm sorry that I had to file a Revdex.com Complaint in order to get this issue resolved, but am grateful that it finally was resolved.   Thank you Revdex.com for your assistance in this matter.
Regards,
[redacted]

February 24, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted]  It is always our goal...

to ensure that our valued customers have a positive experience with us.
Mor Furniture will give full credit for the mattress top, allowing [redacted] to go into one of our showrooms and select and exchange to a different mattress that will be satisfactory to her. This will satisfy the 120 day sleep trial that will expire on March 24th, 2016.
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number [redacted].We responded directly to complainant via postal mail on May 5, 2016, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when responding to...

non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted] 
Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This Revdex.com complaint (see attached image) has not been resolved. I haven’t received anything in the mail from this company and was giving it a little bit because of the holidays. However, I checked the mail again last night and there was still nothing from them. I’m wondering if they sent it to an old address (perhaps the one I originally had on my policy?) I would have hoped they’d send it to the address I’ve supplied for this complaint, but that’s the only reason I can think of to explain why I haven’t received anything from them.Best,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

June
24,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear
Mrs
[redacted],
First, we
would like to apologize for any inconvenience we may have caused Mrs[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor Furniture
has picked up the dining set for a full refund in the amount of $1,099.98. This will be credited to the customer's TD finance
account
Once again, I
would like to apologize for any inconvenience we may have caused Mrs[redacted]If
you have any further questions or concerns, please do not hesitate to contact
me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], we were able...

to find where the error occurred and Mor Furniture will credit her finance account with Genesis a total of $1,055.00 dollars.    Once again, we would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mor Furniture did grant the customer an exchange.  The guest did reselect for a different set and was delivered on 2/22/2017.

February 24,
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us
In the case of [redacted] Mor Furniture will credit the account $towards some of the additional fees incurred with the financing. Although Mor Furniture does not finance customers directly, we did explain the finance company is [redacted] and [redacted] is aware.
Once again, I would like to apologize for any inconvenience we may have caused Ryan SpadeIf you have any further questions, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], we were...

able to provide the missing hardware and reimbursed $200.00 to his finance account for the property damage.   Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email on April 4, 2016. Our company’s complaint handling procedures mandate protecting personal information when responding to...

non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only be corresponding with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry...

Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor...

Furniture will exchange and replace the table.  It is scheduled to be replaced on 9/23/2017      Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

July
17,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear
[redacted]
First, we
would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
Mor Furniture
has issued a refund in the amount of $to the [redacted] card on record on
July 6th
Once again, I
would like to apologize for any inconvenience we may have caused [redacted] If
you have any further questions or concerns, please do not hesitate to contact
me at [redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service