Card Security

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution as stated in the response is missing a few items of compensation that were verbally agreed uponWith that being said I would like to see if the MOR furniture Rep was truthful and the compensation they offered regarding this complaint are carried outI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms
***, she was approved for $3,dollars financing through a separate entity known as Genesis. Ms*** total sale, after removing some items from the order was for the amount of $3, There was a total deposit of $606.98, reducing the total financed amount to $2,Unfortunately the amount Ms*** is disputing was applied to her total saleWe can certainly provide documentation to Ms*** if requested Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

This will acknowledge receipt of the complaint from Erric Little under your file number referenced above. We responded directly to complainant via email on November 15, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information
when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane NetzConsumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10818957, and find that this resolution is satisfactory to me.
Regards,
Valery Rosario

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of ***
***, a $dollar credit was given. This credit will be applied to the *** card on file Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The insurance company Viking Dairyland Sentury will not talk to me and we not send my money back just half said that all they not doing anything more. Thank u *** ***

*** ***10:AM (hours ago)toC,meYes if the damage is determined to be loss related I will pay for the alignment and required workYour shop understands that if they find damage that they feel is loss related that then need to speak with me to discuss their findings
Thanks

Case ID# *** Customer Name: *** *** First, I would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, Mor Furniture will refund the
delivery fee Once again, we would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be okay. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

August 31,
RevDex.com
*** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: *** ***
Dear
*** ***
First,
we would like to apologize for any inconvenience we may have
caused ***. It is always our goal to
ensure that our valued customers have a positive experience with us
Mor
Furniture has determined *** *** is indeed owed $185.18. A refund has been proceesed for this amount
and will be credited to his *** within 5-business days. *** *** is aware and is satisfied
Once
again, I would like to apologize for any inconvenience we may have caused ***If you have any further questions or concerns, please do not
hesitate to contact me at *** *** ***
Sincerely,
***
Mor
Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Case ID# *** Customer Name: *** *** First, I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, Mor Furniture has placed
a parts order for the seat cushions (PO # ***). The parts are due to arrive on 10/02. Once again, I would like to apologize for any inconvenience we may have caused Mr***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Case ID# *** Customer Name: *** *** First, we would like to apologize for any inconvenience we may have caused Mrs***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mrs***, Mor
Furniture is awaiting the arrival of a shipment from ***. Once the mattress is received, with the help of *** ***, we will make sure the packaging has not been compromised in any way and make sure there are no imperfections with the mattress. Once we feel we have a mattress that Mrs*** will be happy with, we will coordinate a delivery as soon as possible Once again, we would like to apologize for any inconvenience we may have caused Mrs***If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466- Sincerely, Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business offered to re-issue the refund check to the "Estate of *** ** ***." I have explained to them numerous times, my husband did not have a will, estate, or trustAn estate check can only be depostited into an estate account and since my husband did not have an estate, the check would be meaninglessSince they refuse to issue the check to my name, which I am listed as the surviving spouse on my husband's death certificate, and I have provided them a copy of the death certificate, I have requested they reissue the check to *** *** versus *** ** ***They company continues to refuse to re-issue the check in any acceptable mannerTo date, I have a refund check that I cannot cash, and I feel the company's continuous refusal to reissue me a check I can cash is their way of not refunded my husband's premiums.
Regards,
*** *** ***

April 25,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
First, I would like to apologize for any inconvenience we may have caused *** ***. It is always
our goal to ensure that our valued customers have a positive experience with us
In the case of *** *** Mor Furniture did finally receive the part order to fix the recliner in question. A furniture technician service was scheduled and completed installation on April 8th
Once again, we would like to apologize for any inconvenience we may have caused *** *** If you have any further questions, please do not hesitate to contact our customer service center at***
Sincerely,
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Need original manufacturer part.The after market has chipsDid not approve the part.Need a refund for my alignment per our conversationMy tires were going outward in a v like position.Which is accident relatedAttached are the alignment details.Two refunds $each:From Colision CenterReimbursment from SentryThank you,*** ***
***
***

February 23, Revdex.com Ms*** *** Viewridge, Suite San Diego, CA Case ID# *** Customer Name: *** *** First, I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal
to ensure that our valued customers have a positive experience with us In the case of Mr***, we have the part necessary to fix the recliner. We have a service technician scheduled for Sunday 2/26/2017. If this is not a good day please call our Customer Service Center to reschedule a day more convenient. The service invoice # is *** Once again, we would like to apologize for any inconvenience we may have caused Mr***Please call our Customer Service at *** if there are any additional questions Sincerely, Mor Furniture Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.MORs response is dishonest and incorrect. Please refer to my original complaint for what is factualOther consumers need to be protected from their consumer practices!
Regards,*** ***

August 18,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** *** ***
Dear *** ***
First, we
would like to
apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
The challenge
we are facing is the distance *** *** lives from our *** service center
We are going to try and replace the broken spring by sending her one using USPS
Hopefully this will resolve her issueIf not, we will try another option
Once again, I
would like to apologize for any inconvenience we may have caused *** ***If
you have any further questions or concerns, please do not hesitate to contact
me at *** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service