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Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], we are issuing an...

in-store credit in the amount of $925.93 good towards a future purchase. The customer will also be keeping the existing living room set.   Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am sure the amount of $200 is all I will ever get back from Mor Furniture, because they are cheap and don't seem to value people's time. I am very unhappy with this company. It took too many phone calls and complaints to customer service to get this response, and it still unacceptable. I am a veterinarian, and I get paid $70 per hour on average. I figure with the hours I spent not working, waiting around for Mor Furniture to show up and fix or replace my nightstand, they owe me 10 hours of time, which would total $700. This company needs to learn to respect people's time better, and get their job done the first time.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
what they sent me in the mail was a check for 60 dollars and some change. The amount I should be getting back should be closer to $273. Please review my original complaint details to see the breakdown of what I paid and what she be refunded to me.
Regards,
[redacted]

July 21, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to...

ensure that our valued customers have a positive experience with us.
 
Unfortunately we have been unsuccessful in our attempts to reach [redacted] but, Mor Furniture will credit [redacted] the $219.99 delivery fee.  This credit will reflect on her finance statement within 1 to 2 billing statements.
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]  We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us.
 
Please do contact me, [redacted] at [redacted] (Monday-Friday) if you would like to discuss your experience in detail.  We hope this action is satisfactory.
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I mentioned previously, I will donate this table and chair set to a charity. Although they are willing to replace the table, I would still be responsible for the delivery charge, or it was presented to me, that I can carry the delivery table up 4 flights of stairs myself. I believe it’s called curb delivery, which is free. I am a disabled customer. How insulting is that, to make such a offer to me. In my opinion, this is not a standup company. They will sell you items, but then argue that defects are not their responsibility.also you see in their response, they are still indicating according to my photos that were submitted, it’s not a defect?!! I believe I outlined in my initial complaint, that I had to return this same table back to the store a month after purchasing it, because the table top, faux marbling had pieces missing. There was a spot that just showed black permanent marker or something, to camouflage the imperfection. Now I have a replacement table, but the same thing has happened?!! In their opinion, it’s not a defect. Hmmm.I would like to cease getting notifications from Mors. Yet, I would like my complaint thread to remain. Hopefully, by reading my information, it will prevent someone else from dealing with this company, and having to later regret it. I am accustomed to doing business with company’s that stand behind their products, and never doubting their customers. I want no replace, nor do I want a refund. I will never do business with this company ever again, and I highly recommend others follow suit.  Mrs. [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As soon as they walked in to replace the piece today they let us know that they brought the wrong one and the correct piece is on back order and it will be 90 days. I have already waited the 90+ days since the last time I was told this. They do not deliver what they say.]
Regards,
[redacted]

I am accepting the company's response that they are waiving the adjusted premium and that I no longer owe them any further compensation. I will mark this as acceptable on the Revdex.com case as well. Best regards, [redacted]Laboratory Support Technologist309-578-5680Cat Bldg ACP.O. Box 610RT 29 AC 6132- E3Mossville, IL 61552-0610Cell 309-323-2053

To reiterate my response from earlier today (see snippet below), our written response to Ms. [redacted] was postal mailed to her yesterday on July 31.  It is likely that Ms. [redacted] is not yet in receipt of the response.  Please allow for mailing time of the response before asking complainant to comment as to their satisfaction.Thank you.[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21  "This will acknowledge receipt of the July 28 rebuttal from [redacted] under your file number [redacted]. We responded directly to complainant via postal mail on July 31, 2017.  We continue our efforts of working with complainant through to final settlement of claim. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant."

September 23,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
First,
I would like to apologize for any
inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In
the case of [redacted], Mor Furniture will credit [redacted] $to her
finance account with [redacted]
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact me
at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted].We responded directly to complainant addressing all concerns and will continue to work with her through final resolution of claim.Our company’s complaint handling procedures mandate protecting...

personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,Jo Ann AmickConsumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

This will acknowledge receipt of the complaint from Kendall [redacted] under your file number referenced above. We responded directly to complainant via on December 19, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information...

when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane [redacted]Consumer Affairs Specialist[redacted]  |  [redacted]  |  [redacted] FAX[redacted] Sentry Insurance[redacted]Stevens Point, Wisconsin  54481Office: D2/51-21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

May 27, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal...

to ensure that our valued customers have a positive experience with us.
 
Mor Furniture sent out a furniture technician on May 21st, 2016.  The technician authorized the replacement of the seat cores and these have been ordered. (refer to parts order #[redacted]).  It may take between 4 to 6 weeks to receive the parts from the manufacturer.    
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If there are any questions, please do not hesitate to contact our customer service department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via mail March 24, 2016, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected] Phone715-346-8943 Fax

Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
 
Dear [redacted]
 
First, I would like to apologize for any inconvenience we may have caused Ms. [redacted] and also the lengthy...

delay in replying to this response.  It is always our goal to ensure that our valued customers have a positive experience with us.
 
Unfortunately after many attempts, we have not been able to reach Ms. [redacted]. We have called and left messages but these also have gone unreturned.  We would like the opportunity to speak with Ms. [redacted] so we may be able to assist resolve this matter.
 
Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact me directly at your earliest convenience at1-866-466-7435 ext. [redacted].(Thursday thru Monday)
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Although they did not respond to the request for further action submitted  by the Revdex.com, I did receive a letter from them detailing the action they took to resolve this matter. Based on their letter I am at this time, with the assumption that they take no further action to damage my credit unfairly, willing to consider this matter resolved. I appreciate their timely response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and the processing of my claim is pending. I received and returned required forms. It also appears that Sentry Insurance is putting their best effort to minimize the loss of usage of my vehicle subsequent to the damage caused by their insured driver, thus complying to California public policy.
Regards,
[redacted]

This will acknowledge receipt of the complaint from Preston [redacted] under your file number referenced above. We responded directly to complainant via mail on February 15, 2017, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane [redacted]Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 FAX[redacted] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], the...

mattress purchased does have a sleeptrial.  If the guest does not like the mattress, he may return to the showroom and select another mattress after 30 days from the initial delivery.       Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

February 24, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, we would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal...

to ensure that our valued customers have a positive experience with us.
Our records indicate that Mor Furniture indeed has issued a refund for the amount of $248.41on January 6th, 2016. This refund was issued to a [redacted] card. 
Once again, I would like to apologize for any inconvenience we may have caused. If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
Sincerely,
[redacted]
Mor Furniture Customer Service