Card Security

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Howbeit, it would be more professional to refund the FULL amount of $instead of $lessI feel better that at least some money was returnedThank you
Regards,
*** ***

This will acknowledge receipt of the follow- up complaint from *** *** under your file number referenced above. We responded directly to complainant via mail yesterday, November 8, 2016, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs Specialist800-742-2791 | 715-346-6225 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

ugust 17,
RevDex.com
*** *** *** ***
Viewridge, Suite
San
Diego, CA
Case
ID# ***
Customer
Name: ***
***
Dear
*** ***
First,
I would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach *** ***We have left messages
on the number provided *** on August 8th, August 10th
and on August 13th
Once
again, I would like to apologize for any inconvenience we may have caused ** ***. We here at Mor Furniture pride
ourselves on our level of service and our customer’s satisfaction is extremely
important to us
Please
have *** *** contact *** ***
at *** *** *** (Thursday-Monday) so we may bring resolution to the
dispute
Sincerely,
*** ***
Mor
Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHi,I have accepted the offer from Mor Furniture to give me a refundHowever, until now I still have not received my refund, its almost months nowI called them multiple times and they only give me runaroundThis case has not been resolved yet, pls advice.
Regards,
*** ***

May 15,
","sans-serif">
Revdex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure
that our valued customers have a positive experience with us
In the
case of [redacted] Mor Furniture has given them a total credit of
$dollars towards their finance account with [redacted] One credit was given by [redacted]
([redacted] warehouse) in the amount of $dollars and the other $
dollar credit was given by our Customer Service Manager [redacted] Both credits can be referenced to invoices [redacted]
and [redacted]
Once again,
I would like to apologize for any inconvenience we may have caused [redacted]If you have any further questions, please do not hesitate to contact
me at [redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], Mor Furniture...

does have a “Price Guarantee”.  If the total of the product on the invoice(s) is less for a period of 30 days after your initial purchase, Mor will refund you the difference.     Unfortunately Mr. [redacted] purchased his items on May 11th, 2017 and per his own statement, called Mor Furniture on July 24th.  This would be approximately 74 days after the original date of purchase, therefore making Mr. [redacted]’s purchase ineligible to receive the “Price Guarantee.”     Once again, we would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], Mor Furniture...

has credited the appropriate amount so Mr. [redacted]’s balance with the finance company will be zero.    We would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to complainant via email July 21, 2015, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [redacted] Phone715-346-8943 Fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I received an email from Sentry Insurance dated 12/11/15. Unfortunately, nothing in the letter has happened. There's still an absolute total lack of communication on their part. Medical treatments and therapy are still being withheld. There has been no workman's compensation in 4 weeks, nor has paperwork been received to restart payment as noted in their email. As far as Sentry seeking a credit in the end, they can stand behind their employee all they want, but obviously her documentation is full of lies. They can attempt all they want, but I will continue to fight this in anyway I can. Employees and businesses that can't do their job appropriately should not be rewarded.
Regards,
[redacted]

This will acknowledge receipt of the follow-up complaint from Vickie [redacted] under your file number referenced above. We responded directly to complainant via email December 28, 2016, addressing her concerns. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane [redacted]Consumer Affairs Specialist[redacted]  |  [redacted]  |  715-346-8943 FAX[redacted] Sentry Insurance[redacted]Stevens Point, Wisconsin  54481

Case # [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
 
In the case of [redacted], Mor Furniture will refund part of the furniture protection plan in...

the amount of $300.00 dollars. The credit will go back to the [redacted] card on file.  Please allow 5-7 business days for the credit to reflect on your [redacted] account.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me directly at [redacted]
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] assigned your file number [redacted].We responded directly to complainant via U.S. Postal Mail on February 23, 2017, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when...

responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,[redacted]
Consumer Affairs Specialist  |  Legal & Compliance715-346-6225  |  800-742-2791  |  715-346-8943 [email protected] Sentry Insurance1800 North Point DriveStevens Point, Wisconsin  54481Office: D2/51-21

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Regards,
[redacted]

August 17,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear [redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
I
contacted [redacted] on Saturday August 15th to discuss her
dispute. It appears that [redacted],
General Manager from our [redacted] location spoke to [redacted] and offered to
credit her. [redacted] indicated that she
is satisfied.
Once
again, I would like to apologize for any inconvenience we may have caused Ms
[redacted] If you have any further questions or need anything in the future, please
do not hesitate to contact me at 1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

November 12,
RevDex.com
[redacted]
Viewridge, Suite
San
Diego, CA
Case
ID# [redacted]
Customer
Name: [redacted]
Dear
[redacted]
First,
I would like to apologize for any
inconvenience we may have caused [redacted] It is always our goal to ensure that our
valued customers have a positive experience with us
Unfortunately
we have been unsuccessful in our attempts to reach [redacted] Please her contact us so we may resolve her
issue
Once
again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor Furniture pride
ourselves on our level of service and our customer's satisfaction is extremely
important to us
Please
do contact [redacted] at [redacted] (Tuesday-Saturday) so we
may bring resolution to the dispute
Sincerely,
[redacted]
Mor
Furniture Customer Service

The company promised an 8/16 delivery (which has been an ongoing process of promising and canceling). They canceled it and moved it to 8/19 and canceled again moving it to OCTOBER 4th now...The issues seems to have been considered resolved by the Revdex.com, but the company has NOT resolved it. They still have not delivered the products (3 remaining) that we paid for bank in May 2017.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and submitted an additional statement. 
[redacted]
[redacted] [redacted] [redacted]Please ensure the instore credit off of the balance of $100 as agreed in the letter please as well as call the corproate store in [redacted]. Thankfully, [redacted]

June
24,
RevDex.com
[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear
Mrs
[redacted]
First, we
would like to apologize for any inconvenience we may have caused [redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
Mor Furniture has exchanged the old love seat
with a new one on Thursday June 18th, 2015. It is our understanding that Mrs[redacted] is
satisfied
Once again, I
would like to apologize for any inconvenience we may have caused Ms[redacted]If
you have any further questions or concerns, please do not hesitate to contact
me at ###-###-####
Sincerely,
[redacted]
Mor Furniture
Customer Service