Card Security

June 23, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# [redacted]
Customer Name: [redacted]
 
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal...

to ensure that our valued customers have a positive experience with us.
 
We ordered some feather bags which should help contain the feathers.  These parts were delivered on 6/12/2016 to [redacted].  Should this does not remedy the issue completely, please have [redacted] call Mor Furniture customer service and we can certainly discuss other options.   
 
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact our customer service department at [redacted]
 
Sincerely,
 
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number 11311992. We responded directly to complainant via postal mail on April 11, 2016, addressing all concerns.  Mr. [redacted] also submitted a complaint to the California Insurance Department,...

that we also have responded to on April 12, 2016, in accordance with insurance department regulations. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted] Consumer Affairs Specialist Sentry Insurance a Mutual Company 1800 North Point Drive, D2/51-21 Stevens Point, WI 54481 E-mail: [email protected] Tel: 800 / 742 - 2791 Fax: 715 / 346 – 8943Tell us why here...

May 18, 2016
Revdex.com
Ms. [redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
 
Case ID# 11306261
Customer Name: [redacted] J. [redacted]
 
Dear [redacted]
 
First I would like to apologize for any inconvenience Mr. [redacted] may have been caused and the...

lengthy delay in replying. It is always our goal to ensure that our valued customers have a positive experience with us.
 
This purchase only qualified for financing through Acceptance Now, a separate entity from Mor Furniture.  The paperwork completed and signed with Acceptance Now is alease agreementand both lessee and lessor are mentioned numerous times in the document. As the agreement was made with them, they will have to advise on any changes.
 
We suggest that Mr. [redacted] contact them directly at 800-275-2696(Corporate) or 888-672-2411(Customer Service).
 
Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact me at1-858-547-1616 ext. [redacted].
 
 
Sincerely,
 
[redacted]
Mor Furniture Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted], They never tried reaching out to me,They simply hung.the phone up in my face..

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]Here is a copy of the letter they wrote me.. So far they have tried to get out of paying by saying the father stole the car then went with he he euding arrest and rying to sayit wasn't the father but ex husband.   One thing to point out.. No one was arrested for stolen vehicle or driving without permission and also no one was arrested for no insurance, So I am no farther then I was since my first letter. I am left with a disabled truck.. scott worden

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The furniture had been cleaned and Mor said it was still not good enough.  The pictures we reviewed did not have any pet hair showing on the furniture.  This is unacceptable and pet hair on the furniture is not an acceptable reason to not fix the furniture.  The company's response is extremely poor customer service.  I work in customer service and would never treat my long term customers this way.  We have been faithful customers for close to 12 years.  There will be a legal response next if this is not resolved in a reasonable manner to my satisfaction.  As I said, this furniture isn't even paid off yet.  If the company would agree to have the furniture fixed or replaced, I would agree to drop this matter.Regards,[redacted]

Case ID# [redacted] Customer Name: [redacted]       First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Ms. [redacted], Mor...

Furniture is willing to send out a furniture technician to see if there is anything we can do.    Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. Please contact our customer service department at 1-866-466-7435 so we may schedule a visit with our local furniture technician.     Sincerely,   Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], we were...

unsuccessful in reaching Mr. [redacted] this past weekend.  We do see that the mattress has been exchanged.      Again, we would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions or concerns, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]       First, we would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], An...

exchange was created and the new mattress was delivered on 2/24/2018.   Once again, we would like to apologize for any inconvenience we may have caused Mr. [redacted]. If you have any further questions, please do not hesitate to contact our Customer Service Department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

Case ID# [redacted] Customer Name: [redacted]     First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of [redacted] Mor Furniture has...

granted the request to select another bedroom set.  The new bedroom set is scheduled to be delivered on 4/09/2017.      Once again, I would like to apologize for any inconvenience we may have caused [redacted]. If there are any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

September 23, 2015
RevDex.com
[redacted]
4747
Viewridge, Suite 200
San
Diego, CA 92123
Case
ID# [redacted]
Customer
Name: [redacted]
 
Dear
[redacted]
First,
I would like to apologize for any inconvenience we may have caused [redacted] It...

is always our goal to ensure that our
valued customers have a positive experience with us.
In
the case of [redacted], Mor Furniture has agreed to send [redacted] a check in the
amount of $200.00 dollars to cover the damage to his floors.  [redacted] has found this to be a satisfactory solution. 
Once
again, I would like to apologize for any inconvenience we may have caused [redacted]. If you have any further questions, please do not hesitate to contact me at
[redacted]
Sincerely,
[redacted]
Mor
Furniture Customer Service

October
7,
RevDex.com
Ms[redacted]
Viewridge, Suite
San Diego, CA
Case ID#
[redacted]
Customer
Name: [redacted]
Dear
Mrs
[redacted],
First, I
would like to apologize for any inconvenience we may have caused Ms[redacted]. It is always our goal to ensure that our
valued customers have a positive experience with us
In the case
of Ms[redacted], Mor Furniture did exchange the massage chair in question on
Tuesday, September 22nd Ms[redacted] was also compensated $
dollars for the inconvenience she encountered.
Once again, I
would like to apologize for any inconvenience we may have caused Ms[redacted]If
you have any further questions, please do not hesitate to contact me at
1-858-547-ext[redacted]
Sincerely,
[redacted]
Mor Furniture
Customer Service

Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused Ms. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us. In the case of Ms. [redacted], Mor Furniture has set up to...

have her item picked up and fixed in our warehouse (refer to invoice # [redacted]) unfortunately we were unable to reach Ms. [redacted] to schedule a date.  Please call our customer service to schedule a date that will be convenient. Once again, I would like to apologize for any inconvenience we may have caused Ms. [redacted]. If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466-7435. Sincerely, Mor Furniture Customer Service

Revdex.com:
Per their response, I did receive a credit to my [redacted], but I had to challenge the charge through my card issuer as I was not getting any responses directly, or timely responses through this complaint.  
For all intents and purposes, this issue is "resolved", but I wish the merchant was more responsive through the process.  I consider challenges a nuclear option, and wish I didn't have to initiate that process to get a refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] [tal] [redacted]

Case ID# [redacted]
[redacted]     First, I would like to apologize for any inconvenience we may have caused Mr. [redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.   In the case of Mr. [redacted], a service technician...

was scheduled for Sunday 6/18.  The technician did verify that the USB box was not working and this was a manufacturer warranty which is covered by Mor Furniture.   There is a service technician scheduled for Sunday 7/02 to replace USB box.      Once again, I would like to apologize for any inconvenience we may have caused Mr. [redacted]. If Mr. [redacted] has any further questions or concerns, please do not hesitate to contact our customer service department at 1-866-466-7435.     Sincerely,   Mor Furniture Customer Service

January 13, 2016
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]
Dear [redacted]
First, I would like to apologize for any inconvenience we may have caused [redacted].  It is always our goal to...

ensure that our valued customers have a positive experience with us.
[redacted] is scheduled for an exchange tomorrow. I will be calling him afterward to ensure that the delivery was has handled in a satisfactory manner and also verify if there is something else we can do.
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at[redacted]
Sincerely,
 
[redacted]
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from [redacted] under your file number referenced above. We responded directly to the complainant via mail on Friday, May 19, 2017, addressing all concerns. Our company’s complaint handling procedures mandate protecting personal...

information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, [redacted]Consumer Affairs Specialist800-742-2791  |  715-346-6225  |  715-346-8943 [email protected]

December 8, 2015
Revdex.com
[redacted]
4747 Viewridge, Suite 200
San Diego, CA 92123
Case ID# [redacted]
Customer Name: [redacted]       
Dear [redacted]
 
First, we would like to apologize for any inconvenience we may have caused [redacted]...

[redacted].  It is always our goal to ensure that our valued customers have a positive experience with us.
In the case of [redacted], Mor Furniture has credited the [redacted] on file in the amount of $108.41.
Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions or concerns, please do not hesitate to contact me at [redacted]
 
Sincerely,
[redacted]
Mor Furniture Customer Service