Card Security

September 23, RevDex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] **, Mor Furniture has agreed to send [redacted] a check in the amount of $dollars to cover the damage to his floors [redacted] has found this to be a satisfactory solution Once again, I would like to apologize for any inconvenience we may have caused ***If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Although they did not respond to the request for further action submitted by the Revdex.com, I did receive a letter from them detailing the action they took to resolve this matterBased on their letter I am at this time, with the assumption that they take no further action to damage my credit unfairly, willing to consider this matter resolvedI appreciate their timely response Regards, [redacted] ***

Case ID# [redacted] Customer Name: [redacted] First, we would like to apologize for any inconvenience we may have caused [redacted] *** It is always our goal to ensure that our valued customers have a positive experience with us In the case of [redacted] ***, it appears the entire order has been cancelled Once again, we would like to apologize for any inconvenience we may have caused [redacted] *** Sincerely, Mor Furniture Customer Service

January 13, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] Dear [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us [redacted] is scheduled for an exchange tomorrowI will be calling him afterward to ensure that the delivery was has handled in a satisfactory manner and also verify if there is something else we can do Once again, I would like to apologize for any inconvenience we may have caused [redacted] If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service

July 21, Revdex.com [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us Unfortunately we have been unsuccessful in our attempts to reach [redacted] but, Mor Furniture will credit [redacted] the $delivery fee This credit will reflect on her finance statement within to billing statements Once again, I would like to apologize for any inconvenience we may have caused [redacted] We here at Mor Furniture pride ourselves on our level of service and our customer’s satisfaction is extremely important to us Please do contact me, [redacted] at [redacted] (Monday-Friday) if you would like to discuss your experience in detail We hope this action is satisfactory Sincerely, [redacted] Mor Furniture Customer Service

800x600 May 28, 2015 RevDex.com [redacted] 4747 Viewridge, Suite 200 San Diego, CA 92123 Case ID# [redacted] Customer Name: [redacted] Dear ***... [redacted] First, I would like to apologize for any inconvenience we may have caused [redacted] It is always our goal to ensure that our valued customers have a positive experience with us. We have authorized a reselection for [redacted] at a discounted amount. In addition, the [redacted] will receive an additional $150.24 off. Once again, I would like to apologize for any inconvenience we may have caused Mrs. [redacted] . If you have any further questions, please do not hesitate to contact me at [redacted] Sincerely, [redacted] Mor Furniture Customer Service Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 / [redacted] Style Definitions */

800x July 1, RevDex.com Ms [redacted] Viewridge, Suite San Diego, CA Case ID# [redacted] Customer Name: [redacted] [redacted] Dear Mrs ***, First, I would like to apologize for any inconvenience we may have caused Mr [redacted] It is always our goal to ensure that our valued customers have a positive experience with us In good faith, Mor Furniture is sending a written request to [redacted] Financing in the hopes they will change Mr [redacted] ’s original finance promotion As [redacted] Financing is a separate identity and there is no guarantee that [redacted] Financing will honor our request I have had contact with Mr [redacted] and he is aware of what Mor Furniture is attempting to do on his behalf Once again, I would like to apologize for any inconvenience we may have caused Mr [redacted] If you have any further questions, please do not hesitate to contact me at ###-###-#### Sincerely, [redacted] Mor Furniture Customer Service / [redacted] Style Definitions */

Case ID# [redacted] Customer Name: [redacted] Dear Mr [redacted] , First I would like to apologize for any inconvenience we may have caused It is always our goal to ensure that our valued customers have a positive experience with us This purchase only qualified for financing through RAC home financing, a separate entity from Mor Furniture The paperwork completed and signed with RAC is a lease agreement and both lessee and lessor are mentioned numerous times in the document We suggest that Mr [redacted] contact RAC directly at 619-336-or contact RAC corporate at 1-800-275- I have reviewed the complaint forwarded to me and have directed the information to RAC RAC is the finance company within our facility that Mr [redacted] has set up a payment program with Once again, I would like to apologize for any inconvenience Sincerely, Mor Furniture Customer Service

Case ID# *** Customer Name: *** ** *** First, I would like to apologize for any inconvenience we may have caused Mr***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mr***, he has
e-mailed photos of the damage and we are currently seeking advice to see if the damage in question can be repaired. Once again, we would like to apologize for any inconvenience we may have caused Mr***Please do not hesitate to contact our customer service department at 1-866-466-ext***, for any additional questions or concerns Sincerely, *** *** Mor Furniture Customer Service

Attn: Revdex.com of Wisconsin.This will acknowledge receipt of the complaint from *** *** under your file number ***.We responded directly to the complainant via postal mail on December 21, 2017, addressing all concerns. Please allow an appropriate
period of mailing days for complainant to receive our response before reaching out to complainant for a satisfactory rating as to our company's handling of the complaint.Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,** *** ***
Consumer Affairs Specialist | Legal & Compliance715-346-6225 | 800-742-2791 | [email protected] Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

This will acknowledge receipt of the complaint from Preston *** under your file number referenced above. We responded directly to complainant via mail on February 8, 2017, addressing his concerns. Our company’s complaint handling procedures mandate protecting personal
information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, Diane ***Consumer Affairs Specialist800-742-2791 | 715-346-6225 | 715-346-FAX*** Sentry InsuranceNorth Point DriveStevens Point, Wisconsin 54481Office: D2/51-

Case ID# *** Customer Name: *** *** First, I would like to apologize for any inconvenience we may have caused Ms***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Ms***, she was able
to send us photos of the defective items. We have forwarded those photos to the manufacturer and are awaiting a response. We hope to have some options for Ms*** once we hear back from the manufacturer Once again, I would like to apologize for any inconvenience we may have caused Ms***If you have any further questions, please do not hesitate to contact me at *** ext*** Sincerely, *** *** Mor Furniture Customer Service

This will acknowledge receipt of the complaint from *** *** under your file number referenced above.We responded directly to complainant via email today, December 15, 2015, addressing all concerns.Our company’s complaint handling procedures mandate protecting personal information when
responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant.Regards,*** ***Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

December 11,
RevDex.com
*** *** ***
Viewridge, Suite
San Diego,
CA
Case ID#***
Customer
Name: *** ***
Dear *** ***
First, we would like to apologize for any inconvenience we may have
caused *** ***.
It is always our goal
to ensure that our valued customers have a positive experience with us
In accordance to a telephone conversation on 12/10/between me and
*** ***, Mor Furniture will credit *** *** *** *** Finance account with
$200.00. *** *** found this to be a
satisfactory resolution
Once again, I would like to apologize for any inconvenience we may have
caused *** ***If you have any further questions or concerns, please do not
hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

This will acknowledge receipt of the complaint from *** and *** *** under your file number referenced above. Please be advised that Mr*** also filed a complaint with the New Mexico Office of Superintendent of Insurance, which we responded directly with Mr*** and the insurance
department. Our company’s complaint handling procedures mandate protecting personal information when responding to non-regulatory agency complaints such as the Revdex.com, and we will only correspond with the complainant. Regards, *** ***
Consumer Affairs SpecialistSentry Insurance a Mutual CompanyE-mail: [email protected]

Case ID# *** Customer Name: *** ** ***
First, I would like to apologize for any inconvenience we may have caused Mrs***. It is always our goal to ensure that our valued customers have a positive experience with us In the case of Mrs***, we were able to
confirm with the financial institution that the late fee was removedThe customer should see the late fee reversal in the “Credits and Payments” area of their billing statement Once again, I would like to apologize for any inconvenience we may have caused Mrs***If you have any further questions, please do not hesitate to contact our customer service department at 1-866-466- Sincerely, Mor Furniture Customer Service

Good morning, first of all I wanna thank you for helping me deal with the ineptitude of this company, I rejecting their response because it’s is unacceptable that it apuro take them over days to credit back the account, that I have to call them every other days don waist my time with their customer service representatives that don’t know what they are doing, even the supervisor Meemee had a lack of customer service as she was cutting me off when explaining my dissatisfactionAt the end I was forced to make a cents payments, call the billing bank and work something with them so they can remove the late fee $that was added to my account because Mor lag on their end to process a paymentSo at the end after dealing with them for so long I’m cents short, a damage door since they never even apologize for that and the dissatisfaction of my life, never in my life I would go back there, and I really hope karma gets themPlease feel free to use my dissatisfaction and make others aware of the type of business they are.one more time, thank you for your help Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

June 24,
Revdex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer Name: *** ***
Dear *** ***
First, we would like to apologize for any inconvenience we may have caused *** *** It
is always our goal to ensure that our valued customers have a positive experience with us
We were able to locate and reserve all pieces of her living room sectional and will make a complete delivery on Saturday 6/For the inconvenience we have caused, we will deduct the delivery fee of $99.99. *** *** is satisfied with this resolution.
Once again, I would like to apologize for any inconvenience we may have caused *** ***If you have any further questions or concerns, please do not hesitate to contact me at *** *** ***
Sincerely,
*** ***
Mor Furniture Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11875563, and feel that it has been handled as well as it can be I did get a response back AFTER I filed this complaint and was pleased with the respect I was shown in that conversation It is a shame that it took this complaint to get the company to pay attention to me
Regards,
Vickie ***

June
12,
RevDex.com
*** *** *** ***
Viewridge, Suite
San Diego, CA
Case ID# ***
Customer
Name: *** ***
Dear ***
***
First, I
would like to apologize for any inconvenience we may have caused *** ***. It is always our goal to ensure that our
valued customers have a positive experience with us
*** ***
originally reported only of his piece sectional had peeling issuesWe
authorized the exchange of these pieces; however when the customer was informed
of this he informed our customer service that all pieces had to be replaced
We tried to
explain that since he was already out of warranty we were only able to exchange
the damaged pieces and that was what he had originally only reported
piecesWe offered to sell him the remaining pieces at a discounted price but
*** *** declined our offerWe left him another message but he has not called
us back
Once again, I
would like to apologize for any inconvenience we may have caused Mr***If
you have any further questions, please do not hesitate to contact me at
*** *** ***
Sincerely,
*** ***
Mor Furniture
Customer Service