CarAutoCovers.com

we did go ahead and ship the correct car cover for the 5.6 feet bed to the customer. tracking number is [redacted] with ups.com We are sorry for the first mistake but the first cover was ship after the order correction was made.  Let us know if theres anything else we can do! Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello, Can you please call us at 1-800-288-5844 so that we can send you a free replacement cover. Thank you

Hello, Perfect, that is not a problem, we can send you return instructions today. Simply send us an email to [redacted] and we will forward you the instructions. Thank you

Hello, That is absolutely no issue at all. We will replace the cover for you. Please call us at 1[redacted] so email us at [email protected]

Hello, we clearly state that all orders ship out within 24h of purchase.Failure to contact us within the time frame hence the packaged shipped outWe have procedures to follow for returns. we ask that the custommer send us an email to [redacted] Thank you

Hello, we would gladly replace the cover if defective. for returns we do not cover the cost of returning packages. if the customer's wishes we can send a replacement cover  Thank you

[redacted]I sent a rejection of the offer from Carautocovers.com based upon the fact that they contacted me directly from their warranty department and stated in an email that they were sending me the correct cover. In their response to the Revdex.com they stated that I should call and tell them that a person by the name of [redacted] authorized a full refund.I do not want a refund. I want them to send me the correct car cover for my vehicle as stated in their direct email to me.It is obvious that the employees of this company do not talk to each other. Would you communicate to the company that I want them to send me the correct cover. If they send me the correct cover I will be satisfied in full.Thank you for any addition help you can provide in this matter. Have a great holiday weekend.Respectfully,[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
Revdex.com:
I am not satisfied with their response. Carautocovers.com charged my credit card for the $20 shipping fee charged on my Visa credit card. I sent them a copy of the credit card statement as proof that I paid the shipping fee over a month ago, as they had requested via Email. They're Email response is that, "Your request has been received and is being reviewed by our support staff." I am willing to send Revdex.com my credit card statement as proof that I paid the shipping fee.Sincerely,[redacted]

Hello,
 
the amount has been refunded to the card please allow  5-10 business days for the transaction to appear.
 
Thank you

The full amount has been refunded back to his card 
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Hello,There is nothing we  can do for this matter. Please follow the procedure and policies of the company. Thank you

Hello, That is not happened at all. You were asked to send pictures of how the cover fits the car for us to send you a brand new better fitting cover. Our policy is that we do not pay for the return shipping, thus why we do everything we can to send you the best cover for your car. You do not want us to send you a cover so if you wish to proceed with a return, you would have to send the cover back to us for a full refund.  Thank you

Hello, You are correct. We will accept to send you an RMA#. Simply send an email to [redacted] and we will send you a return instructions. The return shipping is at your own expense. Thank you

Hello, Unfortunately you need to pay the $20 for a replacement cover. The cover is in fact free, all you need to pay is $20 for the shipping. If you do not want to do so, there is nothing we can do to assist you. Thank you

Hello, We are giving you 2 options. You can either return the cover back to us (which will cost you more than $20) and we will send you a replacement. Or you can pay $20 and not have to send the cover back and go through the hassle or returning it. It is a simple shipping fee that is much...

easier for you. Thank you

Hello,
 
please send us a send an email to [redacted] inquiring  a replacement cover.
We will send you a replacement cover

Hello, Please call us and we will send you a new cover for free. Ask for [redacted], he will be able to fix all this for you. 1-800-[redacted]. The shipping charge is just for us to ship you a new cover unless you want to send the old one back. Thank you

This has to be one of the worst scams out there. Firstly, the covers do NOT fit their description. They are not a custom fit, rather a "let's make this work" fit. The quality is by far the 5 layer protection as the website describes. It is a thin piece of fabric that probably provides minimal protection. But the killer is the customer service! This company has hung up on me not once, but THREE times when calling to inquire about my purchase. I ordered the 5 layer cover for an Acura sedan. Not only does the cover not fit well, it did not come with the cable and lock as promised nor does it show any means of weather protection for my car. The fact that their website states that returns are made "easy" is the biggest joke of all. It's really hard to request a refund when a company refuses to email you back and hangs up on you multiple times. Spare yourself and avoid this scam!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear They said a refund could not be issued after a year, however IT HASNT EVEN BEEN A YEAR SINCE THEY RIPPED ME OFF THE FIRST TIME! I want a refund, PERIOD! It was/is a defective product and I'm not interested in another one because it will just happen again!!!!! 
Regards,
[redacted]