CarAutoCovers.com

Hello, Please call us at [redacted] and ask for [redacted] or [redacted]. We will be able to help you return the product back to us and get your cover refunded. Thank you

Hello,  We are very sorry you had such a rough experience with our staff. Please call us at [redacted] and tell the agent that [redacted] said that you should refund the full amount of what you paid in order for you to be satisfied. Please explain to them the situation and that you...

contacted the Revdex.com and the response was to get a full refund.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I would just like to receive a refund on my purchase.  I do not like the fit but most of all I do not like all of the particles that end up on my convertible top from the backing of the cover.  It's very difficult to remove these particles.  Please just tell me how to return the cover for a refund.  I don't want to take pictures of the cover on the car because I don't want to put it back on the car and have to deal with getting the particles off of my car again.]
Regards,
[redacted]

Hello, Unfortunately, it is in our policy that we do not pay for the return shipping. If you wish to return the cover to us, that will be to your expense. If you wish to get the cover replace or get a different size, we can do that for free, simply send us an email to [redacted] and we will send you all instructions. Thank you

Hello, We do not have any proof of your $20 payement. Please send us the proof at [redacted] and we wil be able to send you your replacement cover. Thank you

Hello, We will definitely send you a new cover for free in this case. Please call us and we will make sure to send you the correct cover.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called RMA auto covers today and they said they would send my refund today.  I don't trust them.  It had taken them two months.   People should be wary of this company.  I will contact you immediately if I don't hear from them. They would also not refund my $57 shipping because for some reason it had to be sent to [redacted]. I will keep you informed.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

proposed action does not fully resolve my complaint.I have repeatedly asked the business to provide the date(s) and card(s) to which refunds were applied.The only one I am aware of is a $20 reversal to the card ending in [redacted] on October 11, 2016.
Regards,
[redacted]

Hello,this is issue has been resolved the replacement cover will be shipped tomorrow by the end of the day

Hello, we  are reputable company we are asking for him to pay the 30$ and we would gladly send out the replacement cover.As for the cable lock we have shipped it out already

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not right that I have to pay for return shipping when I keep absolutely nothing from this company. they did credit my purchase price, however, they should credit the return shipping also. I returned everything, yet I still had to pay the 37 dollars, that is terrible customer service, and they should say that in their advertisements. they talk about others being "tricky", yet they do exactly that themselves.
Regards,
[redacted]

Hello, 
Thank you for contacting us for the 10th time. After you called us the 1st time, we have issued a full refund back to your credit card on 2015-11-12. Then you keep contacting us about this issue, when we have issued the refund back to you already. Please check with...

your credit card company and you will see that the refund was issued. Please stop contacting our company, we have already issued the credit. 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the product and would like to exercise my ability to return it for a full refund as advertised on the company's website. As stated before, a sales rep from the company informed me that the cover was custom fit prior to placing my order. As this is not the case, I would like to return the cover for a full refund. 
Regards,
[redacted]

Hello,
 
we clearly state that all orders ship out within 24h of purchase.
Failure to contact us within the time frame hence the packaged shipped out
We have procedures to follow for returns. we ask that the custommer send us an email to [redacted]
 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello, 
We offer the customer to come visit the factory, but he said it was to far. A full refund has been issued to him just to keep him happy.
Thanks

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company should receive the car covers on Monday. I have tracking numbers for each. The covers are NOT waterproof and I have pictures to prove it. I will be happy to download the pictures and my complaint to the Internet! I want my return shipping covered. Your warranty is worthless if you don't because your website is not truthful.
Regards,
[redacted]

Hello, we are willing to replace the cover free of charge  please contact  us as soon as possible. Thank you

A review for carautocovers.com:

“Bad product and dishonest company! Don't buy from them!” 8/24/17 In less than a year, the cover had almost completely disintegrated. It has holes throughout. VERY poor quality. There was supposed to be a 5 year warranty. They said that I would have to pay $30 for shipping to get a new cover. There was no shipping charge on the original $109.99 cover that I bought, and nowhere on the website does it say that I would have to pay shipping. Here is what I think they do. They buy very cheap car covers from China that cost less than $25, then jack up the price and give a warranty. Then charge $30 shipping to cover the price of a new cheap car cover from China that gets drop shipped to us. This is truly a scam!
Here is the shipping policy on the website of carautocovers.com
Shipping Policy
Shipping to the United States is free and will take 3-6 business days to arrive. In order to insure fast and safe delivery, we use FedEx, UPS or USPS shipping services. All orders are shipped within 24 hours after which an email will be sent with the tracking number for your order.

Shipping to Hawaii, Alaska, Virgin Islands and Puerto Rico is free and will be made with USPS only.
Express shipping (1-2 business days) is available for an additional $20.
Canadian orders are shipped by Canada Post free of charge. The package will take approximately 3-6 business days to be delivered. Sales taxes and duties are included in the price. No additional taxes, duties or fees will be collected by Canada Post upon delivery of your order.

Review: My original purchase was made from [redacted] in July of 2015. The product came with a lifetime warranty and was damaged in January of 2016. I contacted the company and was prompted through the warranty process. After the warranty was approved, I was instructed to call the company's 800 number to pay a $20 shipping fee. I do not agree that this is a valid charge. The original product was faulty, thus a second one is being shipped. I do not feel as though I should be responsible for these shipping fees. The customer service representative ([redacted]) I spoke to on Jan. 26th, 2016 would not allow me to speak to a supervisor upon request. His phone etiquette was very unprofessional and he hung up on me after I repeatedly requested to speak to his supervisor. I called back a second time and again he hung up the phone on me when I requested to speak to a supervisor. Finally, after placing a third call to the company, another representative answered ([redacted]), who claimed to be a manager when I requested again to speak to a supervisor. [redacted] was much more professional on the phone, but would not agree to send the replacement item until I paid him the $20. With no other choice, I paid the $20 so the item would ship.Desired Settlement: At this time, an apology is the least of my concern. The customer service I received, was in my opinion, very unprofessional. However, I will be satisfied with a refund of the $20 I had to pay to receive my replacement product, after the first car cover proved to be faulty.

Business

Response:

Hello,