CarAutoCovers.com

Car cover was ordered for VW Beetle, the mirror pockets were in the wrong place,,, about 14" too far forward so the cover would not reach the front of the car
Customer service is a joke, would not even check the part number to make sure it was the correct cover

Hello,
Please send us an email to *** with pictures of the cover's condition and we will send you a brand new cover no questions asked.
Thank you

First a picture of their product after less than year of use:
***
This company claims they warranty their covers for life but mine was useless in less than year of use, I say that because it is not used when my truck is dirty, so despite the cover being months old upon my original complaint, it had less than year of use I have sent them several pictures, including one of my wife's lexus car cover (made from a better company obviously) that is over two years old and looks new in comparison to the garbage carautocovers.com sells Their warranty department promises a response in twenty four hours, but has never responded in nearly months One of my several emails from August of is below to their warranty department but that the company has never responded to that included pictures, one of which is above and another below I have added two pictures as well to this complaint to show the garbage this company sold me and will sell you as well "My order was for tundra double cab car cover in May of 2015.  The order number was ***, on 5-2-15.  The cover has already fallen apart, it is very thin in spots, and is leaving a white flakey dust, almost like snow
everywhere on my driveway and car.  I am requesting a replacement and will
be happy to forward pictures to support the poor life of the cover only
slightly more than a year old." They responded only to ask for pictures and that it would be reviewed, then the communication ends despite further complaints and pictures from meAs of 10-6-still no response from [email protected], the company deserves some poor ratings for a poor product and even an even worse service department.*** ***, *** *** *** ***
My driveway after use of the cover is below***

Hello, We are sorry about all thisIf you wish to return the cover you can email us at *** and we will send you return instructions In this case where we sent the wrong cover, all we ask if for you to send us pictures of the cover on the car and we will be able to see
where we went wrong and send you a better fitting cover. Please contact us for further assistance. Thank you

Hello,
That is absolutely no issue at allWe will replace the cover for youPlease call us at 1*** so email us at [email protected]
thanks

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 1/22/2016, my American Express Card was charged for $for the shipping fee (see attached)Didn't anyone read my complaintI spoke to *** and the charge is on my current statement. He said it would ship on Monday, 1/25/and it would take daysWell, I called again on Tuesday, February 2, to see where it was and they said it was on their way and it could take up to daysThese people are crooks and liarsThe Revdex.com has numerous complaints regarding the same issue and how they never replace the cover. They have my $so where is my cover......they don't even know what they are doing........when I told them I was going to post a horrible review about their company, they refused to at first take my moneyI spoke to one nasty guy there who said he would not send me a replacement because he "didn't need the bad review"Then I called back one hour later and that is whey *** took my money for the shipping fee It's amazing these crooks are still in businessYou guys should fine themThey should go back to whatever country they are from and rot in the dessert
Regards,*** ***

Hello, Unfortunately after days we cannot issue any refundWe can only replace the cover for freeWe do not pay for any return shipping, therefore we cannot issue any refund for your covers but we can replace them. Thank you

we are ready to replace the cover please have the customer contact us as soon as possible

Hello, Our covers are 100% waterproof, if you are not happy with the cover that is your decisionThe company does not pay for the return shipping, if you wish to ship the cover back it would be at your own expense. Thank you

Hello,
We are very sorry you had such a rough experience with our staffPlease call us at *** and tell the agent that *** said that you should refund the full amount of what you paid in order for you to be satisfiedPlease explain to them the situation and
that you contacted the Revdex.com and the response was to get a full refund.
Thank you

Hello,
unfortunately we have strict policy on return it clearly states of the website that we offer a day money backYour time limit has exceededThe best we can do is send you a replacement cover
Thank you
The Car Cover Company

we did go ahead and ship the correct car cover for the feet bed to the customertracking number is *** with ups.com
We are sorry for the first mistake but the first cover was ship after the order correction was made.
Let us know if theres anything else we can do!
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The Product did not live up to the claims of the companyTherefor I do not want to spend more money for another inferior product I want the money back that I spent on a product that was not as advertised.]
Regards,
*** ***

Hello, Please send us an email to ***, we will send you return instructions and you can return the cover back to us for a full refund. Thank you

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution I was only given options to return the cover which was not the right fit for my Mercedes GLC matic coupe and it did not fit on my car so it's their mistake but they gave me only options 1- to pay for return shipping and refund the cover and that would cost a lot of money 2- 50% refund and I keep the cover and since they gave me no other choice I told them I would accept the 50% refund and I will keep the cover and dispose of it or donate it .the choices they gave me is not honoring their guarantee of a perfect fit for the cover The cover was not the righr fit or size for my car This is dishonesty and poor customer service But I will take the 50% refund and donate the cover
Regards,
*** ***

Was very happy with the purchase and service on initial order, and still after mo when I contacted them on warranty problemThey were very receptive and quick to offer to replace the cover for a $ service fee which I paidThat is were the great service seems to endHave been in contact 3-times going on a week and still no replacement cover has shippedYou know what they say most company are pretty good but the truth comes out when a problem comes upSo do not be fooled by all the ratings they post on there web pageI am hoping for the best just beware returns or warranty claims here are slow and time consuming

Tell us why here. Hello,we will replace the cover free of charge meaning no shipping fee as well.we are willing to reimburse the full amount back to the customer if he does not accept the replacement cover.There will be a 15% fee that we will be keeping since he is not willing to pay the shipping for us to receive our cover Thank you

Hello, The customer was also asked to send pictures of how the cover fits for us to send him a new coverThese covers are not advertised as custom fit, they are called sure fit, which means that it will fit the car perfectlyAnd according to your pictures, the cover fits like a
glove. Thank you

Hello,
Please call us and we will send you a new cover for freeAsk for ***, he will be able to fix all this for you1-800-***The shipping charge is just for us to ship you a new cover unless you want to send the old one back.
Thank
you

hello,
we have refunded the amount of $back to your cardin response do the disputed amount of $ we clearly state that we do not pay for return shipping and customer agreed to pay to send the package back
Thank you