CarAutoCovers.com

Hello, Thank you for contacting us for the 10th timeAfter you called us the 1st time, we have issued a full refund back to your credit card on 2015-11-Then you keep contacting us about this issue, when we have issued the refund back to you alreadyPlease check with your credit card company and you will see that the refund was issuedPlease stop contacting our company, we have already issued the credit Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action does not fully resolve my complaint.I have repeatedly asked the business to provide the date(s) and card(s) to which refunds were applied.The only one I am aware of is a $reversal to the card ending in [redacted] on October 11, Regards, [redacted]

Hello, Please contact us at [redacted] in order to proceed with the return or refund of your car cover. Thank you

I recently ordered a ply car cover on sale for $1*(a sale that was ending that night and still hasn't ended weeks later)! I entered all info about car correctly thinking item would fit? Cover arrived and did not fwas too small! Called sales phone number and asked the guy what vehicles the digit # inside cover fit? He got offended and said-"you did not order a custom cover"! No, but I did order one to fit! I told him I wanted to return it, he told me to send email to [email protected] and they would respond with instructions w/in day [redacted] days later I called again, after they did not respond I asked what the return policy was in the event it did not fit? He said "are you trying to trick me?" After days he responded, offering a 60% refund no questions asked! WTF? Keep in mind this car is so nice I wanna cover it, he sent me something that might fit a VW Bug and now he wants to keep *0%.........I wish I would have read this page first! Please do yourself a favor and do not buy from this person: my shipping label names "him" as [redacted] , **SSN***, [redacted]

I ordered their Layer car cover that's advertised as 100% waterproof: http://www.carautocovers.com/1964/oldsmobile/jetstar-i/oldsmobile-jetstar-i-1964...⇄ and it absolutely is not 100% waterproofI have a classic car that is critical stays dry and there were puddles of rain under the cover after a stormAfter contacting them, they offered 50% off no questions asked (which screams "Yes, we know but we're still going to do it" OR that I would have to ship it back at my expenseFraudulent advertising and horrible customer service

The full amount has been refunded back to his card [redacted] *** [redacted]

Hello, please send us an email to [email protected] with a telephone number I will have [redacted] contact you right away

Hello, We offer the customer to come visit the factory, but he said it was to farA full refund has been issued to him just to keep him happyThanks

Hello, we would gladly replace the cover if defectivefor returns we do not cover the cost of returning packagesif the customer's wishes we can send a replacement cover Thank you

Hello, It is very simpleIf you are not happy with the fit, we fist ask you to send pictures to [redacted] in order to try to get you a better fitting coverIf you still don't want the cover, simply ask for the return instructions and we will send you everything you needThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello, we clearly state that all orders ship out within 24h of purchaseFailure to contact us within the time frame hence the packaged shipped out We have procedures to follow for returnswe ask that the custommer send us an email to [redacted] Thank you

Hello,There is nothing we can do for this matterPlease follow the procedure and policies of the companyThank you

I purchased a car cover from CarAutoCovers, within less then a year the car cover did not withstand the California sunThe cover devleop holes and sun damage in less then a year of useSince the car cover was still under warranty, I sent an email to the company explaining the situationThey asked me to send them pictures and they would replace it with a new car coverThey asked me to pay the $shipping, I agreed and gave them my credit card numberA month went by and I never received a replacementI called and someone on the phone lied and said that the car cover was shipped and gave me a fake tracking numberI called again weeks later and they said that they would ship it that dayIn short, this company did not stand by their warranty and took another $from me and I never received a replacementThey were rude and hang up on me when I called back to ask for a refundI would like others to "BE AWARE" before doing business with CarAutoCovers.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Hello, please send us an email to [redacted] inquiring a replacement cover we will send you a new cover Thank you

I bought the cover almost a year ago, at about or months the plastic for water protection started turning to dust (probably toxic) I rinsed it and the dust is a bit better but continues to deteriorate When you take the cover off the car is dusty I thought I bought layers, not sure but I only see The Lifetime Warranty they are telling me is that you only get one replacement in a lifetime So months later I already need a new one I think when I get a replacement I will have them give me a cheaper one without plastic! So not sure how long a second one will last, wont be water proof but will protect from the sun I suppose "We are the only Car Cover Company to offer a Lifetime Warranty Award Winning Customer Support" Seems like advertising to me, or leads you on anyway Also says"Car Covers CarAutoCovers.com/ Car Covers Warranty Policy Page WARRANTY POLICY To the original purchaser, CarAutoCovers.com warrants its products from defects in materials and workmanship, and against the fabric becoming unserviceable within the published warranty time during use Please make sure you keep your order number that is given to you at the time of purchaseThis number will serve you if you would like to do a warranty claim, as without this number we cannot proceed The warranty claim is a very simple process, simply send an email to [email protected] with brief description of the issue and your order number and wait for our representative to respond within one business day **please note that the order number can be found at the end of your order or on the confirmation email you received." which says nothing about one time I dont consider paying for months a very good deal Here is from an email to me : CarAutoCovers.com (CarAutoCovers.com) Sep 3, 16: Hello, According to the picture, the cover is still in very good conditionWe do not see a need for a replacement at this timePlease keep in mind that you only have one free replacement in your warranty, be sure to use it wiselyIf you really want a new cover now, we can send you another one Thanks

Buyer beware...cover is not quality as described...also if you decide to return the cover and are in the united states...you are screwed because they won't accept them back through customs...then the company will offer for you to keep what you can't use and only issue you a 65% refund. So before putting yourself in the position I was in and losing money...don't bother wasting your time on a thumb's down experience. Customer service tells you what you want to hear when you call to order...but doesn't stand by their word. Wish I had read these reviews before I ordered...they only post good one's on their site!

Hello, Please send us an email to *** and we will send you the return instructions if you are within the days Thakn you

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***