CarAutoCovers.com

Hello, Unfortunately, it is in our policy that we do not pay for the return shippingIf you wish to return the cover to us, that will be to your expenseIf you wish to get the cover replace or get a different size, we can do that for free, simply send us an email to [redacted] and we will send you all instructionsThank you

Hello, Please call us at 1-800-288-or email us at [email protected] will be able to help you We will replace the cover for you if that is neededPlease send us the pictures again so we can take a look at them and we will replace the cover for freeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't want a refund, I've already sent you people pictures of the defective coverI want a full refund! I've already purchased a different cover from another vendor!

Hello, From our end, the funds have been refunded back to your account last weekThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action does not fully resolve my complaint.I have repeatedly asked the business to provide the date(s) and card(s) to which refunds were appliedThe only one I am aware of is a $reversal to the card ending in [redacted] on October 11, Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company never states that on the website it is not waterproof initiallywhy would someone buy a waterproof cover and not have it be waterproof...I do not mind having to pay for return shipping on an itemwhat the company is doing is FORCING folks to send via USPS internationally to Canada which is OVER half the cost of the item..which is why they offer a 50% refund to just keep the itemThey are scamming customers by advertising that it is waterproof and forcing only one way of returns Regards, [redacted] ***

Hello, The refund was done todayWe do not pay for the return shipping, the customer knew that from the beggingThanks

Hello, We are giving you optionsYou can either return the cover back to us (which will cost you more than $20) and we will send you a replacementOr you can pay $and not have to send the cover back and go through the hassle or returning itIt is a simple shipping fee that is much easier for youThank you

Hello, Please call us and we will send you a new cover for freeAsk for ***, he will be able to fix all this for you1-800- [redacted] The shipping charge is just for us to ship you a new cover unless you want to send the old one backThank you

Hello, Please call us at [redacted] and ask for [redacted] or ***We will be able to help you return the product back to us and get your cover refunded Thank you

Hello, we have been operating this way since day onewe offer a lifetime warranty which we do honorwe offer free shipping with the initial order but for replacement we need to charge a shipping fee to control the amount of warranties that are issued to the same person if we wouldn't charge the shipping then people can take advantage of the company so to protect ourselves as a business we charge a fee

Hello, Please call us at [redacted] and ask for [redacted] or ***We will be able to help you return the product back to us and get your cover refundedThank you

Hello, we are asking for the customer to give us a call so we can resolve this issue toll free number 1800-28-Thank you

Hello, Mr [redacted] has owned the cover for over a yearhe called in yesterday 2017-05-it spoke to one of our supervisors we explained him that this could occur after a year and a half of usage.but of good faith in our customers we went ahead and send a free replacement cover which he accepted to receive the customer is asking for a refund after having the used the cover for a year and a half it is not ethical to demand such a request Thank youcar cover company

Hello, We are very sorry you had such a rough experience with our staffPlease call us at [redacted] and tell the agent that [redacted] said that you should refund the full amount of what you paid in order for you to be satisfiedPlease explain to them the situation and that you contacted the Revdex.com and the response was to get a full refund Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with the product and would like to exercise my ability to return it for a full refund as advertised on the company's websiteAs stated before, a sales rep from the company informed me that the cover was custom fit prior to placing my orderAs this is not the case, I would like to return the cover for a full refund Regards, [redacted]

Hello, we are reputable company we are asking for him to pay the 30$ and we would gladly send out the replacement cover.As for the cable lock we have shipped it out already

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me However, the resolution I desired was to receive the correct cover for the vehicle I ordered I was finally able to speak with [redacted] at the warehouse and he confirmed by the part number on the cover I received, that the cover sent was for a long bed truck and not the short bed version that I ordered [redacted] stated he would ship the correct cover and a return label for me to return the incorrect cover This would be the most helpful resolution as I would really like the correct cover that fits my truck, which is why I ordered the cover over a month ago now and have been steadfast in my effort to get the correct cover All I have wanted through this process is the correct cover I ordered It became very frustrating that after notifying the company that I had received the incorrect cover, I was told that the cover I received is the best fit the company could provide and I knew that was not correct because I have purchased multiple covers for the same vehicle from this company I felt I was pushed aside and offered a partial refund just to go away and my concerns were not addressed, instead of listening to my issue and considering the idea that the company shipped the wrong cover by mistake I would certainly appreciate a refund in full, but my ultimate goal is to obtain a cover to protect my vehicle Once I finally had the opportunity to speak to the warehouse/parts manager [redacted] did confirm the cover sent to me was not the correct cover for my vehicle and he quickly identified the mistake and shipped me the correct cover (I hope), which I am waiting to arrive this weekI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello, Please send us an email to [redacted] with pictures of the cover's condition and we will send you a brand new cover no questions asked Thank you