CABELA'S

I recently made 6 orders and 4 of them were canceled due to Cabela's false advertising. I also purchased 5 *** tools and promised bonus nowhere
Hello,
I placed 6 separate orders in the past 30 days and out of 6 orders 4 of them were canceled. I purchased all these items while they were still in stock and they were canceled couple days later without even them calling me about it. I called Cabelas and they just blew me off by saying they're out of stock and there's nothing they can do about. I want from Cabela's to fulfill my orders or credit me with full MSRP of all the canceled items.
Now, I have another issues with order of 5 *** multi tools. Each tool was suppose to come with $*** bonus and one of them $, which means I should have $*** in bonus dollars. Guess what, not even a penny. Cabela's have very misleading sales and false advertisement.

Bought a leatherman from them, $*** in Cabelas bucks advertised. Once it arrived without the voucher, I spent 30 min on the phone only to find that they claim this to be a clerical error and will not honor it.

False Advertising and No accountability for it
Cabela's had on it's website a *** type TWO RMR displayed clearly and unambiguously in a photo, and in a product description. I took screenshots at the time of purchase verifying that both the picture and the written description clearly indicated the product as being a type TWO RMR. I thus placed an order for a type TWO rmr at $***

Cabela's on its own website, also has a Q&A section about the product, and I noticed that in this Q&A section persons purchasing the product were having issues with cabela's sending out type ONE RMRs. This issue is noted in screen shots dating 3 months back, a more than enough reasonable time for Cabela's to have notice of the issue. I then contacted customer support via chat, and spoke with ***, who also had knowledge of it being the issue who put me in contact with another woman who informed me that Cabela's in fact did not have any type TWO rmr's and that the product would not be in until ***. She then referred me to the corporate office where I spoke with Ms. *** who informed me that they had no type TWO rmrs but that due to the error they would be placing my order on hold, and sending me a type TWO rmr at the advertised price of $*** when the product came in in ***. She also informed me that I would be receiving a confirmation email.

The next email and a subsequent phone call I got were a cancellation of order. And upon calling customer service who informed me they could do nothing, and emailing Ms., and customer service again led to no response.

Cabela's simply cancelled the order and takes no accountability for a website under its control with clear and unambiguous language for a specific product. Language such as "well we cant do anything about it, the type TWO rmr comes in ***" and "we are sorry for the incovenience" is completely unacceptable given the level of issues other people have clearly been having on the Q&A section of the page

Cabela's advertised rifle with open sights, purchased rifle does not have sights and Cabela's is refusing return or exchange.
On *** I purchased a new "*** Rifle with ***" from my local Cabela's store in ***. I intended to use the rifle to teach my daughters the joys of shooting and responsible firearms handling. My decision to purchase this particular gun was in part because I thought I would be able to teach them to shoot with both open sights and the scope. Once I got home, I realized the rifle does not include the sights even though they are listed in the Cabela's website ad, in fact, it does not even have the holes drilled in the barrel if I were to purchase sights to mount myself.

I returned to the store with the rifle, still new/unfired and in the box on *** and spoke to the Firearms Counter manager. The manager told me all they could do was contact *** and attempt to have the missing low rise stock piece shipped to me. He stated there was nothing he could do about the fact the rifle did not include the open sights mentioned in the advertisement, and that all sales of firearms are final.

The store had one remaining identical gun, except without the scope, and with the open sights. I asked if I could exchange the gun I had purchased for the one with the open sights (even though the price of the open sight gun was less) and was told no. The manager even had the nerve to suggest I could sell the gun I purchased back to Cabela's, at the used price!

In my opinion, this is blatent false advertising and Cabela's is refusing to stand behind their own advertisement. The ad can still be seen on Cabela's website here:
***

The ad states: "Features *** fiber-optic front sight and adjustable V-slot folding rear sight"

The ad also states:
"Includes: rifle, two interchangeable stock modules (high and low comb height options for use with scopes or open sights), a magazine, sling swivel studs and a factory-installed, boresighted 3-9x40 scope that features 1/4-MOA windage and elevation adjustments and fully coated glass."

I placed and order (***) from Cabela's the day before Thanksgiving when all the pre Black Friday sales were on going. I ordered a bow as a Christmas present (not for me) that was half price.
Then a WEEK (not a day or two) later I was advised that my order has been canceled via email. So I called and was advised that the item was no longer available and that Cabela's does not substitute items. But that they would sell another bow of equal value for about $*** more than the one I had ordered.
If I was told within 24 hrs. that the item was no longer available then ok. But a WEEK??? I can't believe that a week is acceptable to this company.
Now all the sales are over and I'll have to pay $***+ to obtain a similar bow. Of course it will not be from Cablea's, nor will I ever buy from this Company again. (funny thing is last night ((before I received the email cancelling my order)) I put in "my cart" with Cabela's a reloading press to buy- not now).
I can't believe that a WEEK is acceptable to this Company.
So instead of selling me a similar bow for the same price (would not make much) and keeping a customer they lose one forever.

Cabelas cancelled my order without any notification that same day I placed it. It's now 3 days later, and I still have not received my refund.
Order_Number:

I tried to return an order that was back ordered because I spoke to *** and she said the item would not ship until after ***. When I tried to cancel she said "oh wait, it's actually going to ship in a couple of days". I then asked her to cancel the item because I would rather order from *** where the employees don't misinform me and then refuse to cancel an order. *** or *** the "supervisor" (please retrain her she is ***) also refused to cancel the order because "she isn't going to unload a semi just to get my package off to cancel it because they have other customers". I never once asked her to unload a semi, just cancel an order that was being shipped to a store. ARE YOU KIDDING'!?!'!? IS THIS HOW YOU TRAIN YOUR "SUPERVISORS"'??? I REFUSE TO EVER ORDER ANOTHER THING FROM CABELAS AND WILL BE LETTING ANYONE AND EVERYONE I KNOW HOW *** THIS COMPANY IS. You can't cancel my order BEFORE it ships because it's already on a semi truck even though I was told it wasn't shipping until after *** and then told it was already on a truck'?? What kind of conflicting information were the two LEAST HELPFUL "employees" looking at'?? I WANT THIS ORDER CANCELLED IMMEDIATELY. I have already notified my bank and I refuse to pay for an order that I tried to cancel BEFORE it shipped to the store.
Product_Or_Service: Online Order

Cabela's advetised pre Black Criday blow out pricing. I selected and ordered a commercial dehydrator. Received confirmation now will not honor sale.
After clicking on Cabela's advertising for amazing sale prices. I ordered a commercial dehydrator on sale. Order was placed and accepted on line on am. Received confirmation email, shipping date and acknowledgement extra shipping fees. It was advertised for $***blowout sale. I have photos to,show advertisers no and order confirmations, three days later I see my order has been cancelled. When I called the company to see why, I was first told by *** at their Customer Service they sold out of them (limited quantity ). I explained I had confirmation, receipts and ship date and that when I had tried to go back and order a second one they were sold out but I had one that had been sold to me and it needed to be honored. I asked to speak to Manager after no resolution. *** wouldn't speak to me at all and transferred me to *** who is supposedly a Manager. *** said it was an advertising error (changing their story) but I explained it was clearly in their blow out price advertising and that I felt this was a clear case of bait and switch as they offered to sell me the new one for over $***. She then said they were out of stock and again kept changing story. They clearly had them available an dnow are not honoring their sales prices. I want them to honor the sale that was made.

This will be the first POSITIVE review I've ever done
On Revdex.com! I don't usually praise people for doing what they are paid to do. HOWEVER, I went to the store in Thornton Colorado and was AMAZED by the serviced I received. I went on at 730pm after I got off work, to purchase a firearm that was on sale until closing time today(9pm) THE NIGHT BEFORE THANKSGIVING. Cabelas had,bar none, the best sales this year so the fire arm counter was SLAMMER. After waiting 45 minutes, I realized that my chance of getting my number called, let alone complete the background process, before close was slim to none. I proceeded to the customer service counter where I was created by a smiling manager by the name of Rochelle. I proceeded to voice my concern about not receiving the sale price since I only had 40 mins before close and there were still 33 numbers ahead of me. She instantly went to work to find a solution while also having a pleasant conversation. I will not go in detail on the solution that was found but I will say, I was out of the door after completing background process and purchasing firearm and accessories, within 45 MINUTES AFTER TALKING TO ROCHELLE. The gentlemen that helped at the background counter , DAVE, was enthuiastic and personable. I have NEVER EVER completed that process so fast and I have purchased 20+ firearms. As someone who has worked retail, I am nothing short of AMAZED at the service I received at the Thornton Colorado store. To get that on a normal day, let alone the day before thanksgiving, is INCREDIBLE! This is EXTREMELY rare in retail, especially during the crazy holiday season. IM 100% disabled veteran so not having to stand for hours meant a lot. HOWEVER, what meant even more is that I had pants on and they had no idea that this was the case. They were just genuinely good people. I may never get that kind of service again but I will NEVER go to a local competitor after this experience. I am not sure how to get this to the people that need to highlight these individuals at the Cabelas brand but I will go to any lengths to make sure DAVE AND ROCHELLE get acknowledged for being great human beings. Sorry if this was too drawn out but I had to share my experience. Proof that one interaction can change someone's outlook/opinion. Happy thanks giving and if you made it this far, thank you for listening!

Free shipping is not honored.
This is the second time in 6 months with this problem. Cabelas advertises free shipping and gives a code to enter to get that applied. However the system will not allow entry of the code. Then when you call customer service to ask how, they tell you to submit order. When you do that you are charged for shipping. Then you must wait indefinitely for tech support to get a credit for the shipping they should not have charged. At this point I have been on hold for 43 minutes waiting for a *** credit. I realize this is stupid so I give up on ever getting a credit. Others should know about the deceptive practice.

I purchased a rifle / scope combo on Cabelas website on *** for $*** ( order #*** / item # *** . I provided my payment information, received an order confirmation number as well as an expected delivery date and it processed my order. I received no further notifications, so on *** I returned to their website to check on my order status. The website indicated my order had been cancelled. I called Cabelas customer service to see why, and I was informed my order had indeed been cancelled, BY THEM, because the item was out of stock. I explained that the site clearly indicated that the item WAS available when I ordered it, and that over the years I have tried to order items from them that were out of stock, and in those cases it is CLEARLY indicated on the item " OUT OF STOCK " and it will NOT even let you order it. Their response was, " Well, not sure but something must have gotten *** on our end, but that's the way it goes and they are out of stock ". I said that was not acceptable and he offered to connect me with a supervisor, which he did. The supervisor ( *** ) said he would try to resolve the issue and call me back the next day. He called back the next day and again responded, " Sorry, but they are all gone ". " However, what I can do is offer you the employee discount on that EXACT SAME GUN @ a price of $*** ", PLUS their would be the additional cost to purchase the scope '?? How could that be possible if they are ? out of stock ? '??'? Sooooo .. the reality is, it's ? out of stock ? at the advertised sale price of $***, but it's very much ? in stock ? and available to me right now at the higher price of $*** PLUS the cost of the scope '?? Isn't that textbook " bait and switch " and illegal '??
Product_Or_Service: rifle / scope
Order_Number:

I was shopping at Cabela's located in ***, located at ***, phone number ***. I came across a clothing display with their store brand of '*** hoodies', above the display was a small price advertisement that said 'NOW $***, WAS $***'. I selected one for purchase and took it the check out, it was rang up as $*** when I told the sale s clerk that the item was marked down he called the clothing manager who told him that $*** was the correct price. I explained to him that it was advertised for $*** and he told me that ***, the clothing manager just said they were not marked down. I asked the sales clerk to have *** meet at the display so that I could show her the price that was being advertised. While I was waiting at the display, floor employee came over to me and said that *** was not going to meet with me. I showed the employee the displayed price and that it lead me to believed that the price of the product was $***, he said that was not correct, removed the price display and started to walk away, I asked him if the store was going to honor the displayed price and he said 'No, Sorry'. Whether this was a mistake or not the display was set up to lead people to believe that the ? hoodie? was priced at $*** and falls under false advertisement of a sale price, there were no other items on that display other than the '*** hoodie? to make people think that the price did not apply to that particular item. The fact that the clothing manager would not meet with me to see the display and offer some kind of resolution is just poor customer service.

While shopping at Cabelas I was solicited by the cashier to open a Cabelas Club Visa. I decided to do so to up my credit score. My first payment was due on Oct 28 2017. I authorized my bank to make payment in full on Oct 24. The payment was processed by Capitol One Bank on the 27 of Oct. Cabala Capitol one has since then been harassing me to make payment and caused my credit report to drop. I do not recommend Cabelas and would warn all to stay away from the Cabela Club.

Collections being asked for something I didn't buy
I keep receiving letters in the mail from cabelas stating that I owe ***$. They say that I purchased something from them on ***. When I have not purchased anything from cabelas in over 2 years. This is ridiculous that they demand this money when I haven't spent a dime there in over 2 years. Clearly someone has hacked their systems and used my name or account to bill me for something I clearly didn't buy.

Terrible customer experience at *** location
Dear Cabela's,

I frequently purchase firearms, camping gear, and many other products from your ***, *** location and online. I am a Cabela's club member, and have a Cabela's *** card. Before we had nearby stores in *** and ***, ***, I would visit your stores while on vacation in places like ***, ***, ***, and ***. I've always loved your stores, staff, and products.

On ***, I special ordered a $*** Safe at your *** store. After hearing nothing from the store for more than 4 weeks, I called the store. After speaking with 3 separate employees, they had no record of my order or purchase. After a second try, and reading every possible number off my receipt, your staff at *** were finally able to locate the order. I was told the safe had not yet arrived -- over a month after my order date.

I called back a week later. Again, no customer support staff could locate the order. Finally, I spoke to an employee by the name of ***. Sure enough, the safe was at the store. However, they ordered the wrong one -- a digital lock instead of a mechanical lock. Your staff informed me that he'd call me back the following day after he spoke with *** Safe to have the lock swapped out. After not receiving any call back, I phoned the store. *** was not in, so I left him a voice message. I called the next day, again no one was able to help me. Finally, this past Monday I was able to confirm that the safe's lock was swapped and would be available for pickup.

I arranged with the recommended movers (***) to pick up the safe today, Thursday, ***. Upon arrival, the staff at the *** Cabela's would not release the safe because they apparently failed to collect sales tax back in *** on my original order. The staff demanded that I come to the store and pay the ~$***. Even after informing them that I was at work, over 75 miles away, they were unhelpful. When I asked to speak to the store manager, the staff member hung up on me. I called back the moving service. They were kind enough to advance the $*** tax so that the safe could be picked up.

So, after more than 6 weeks, I finally have the safe that I ordered in ***. No where in my 15-20 telephone conversations with your store did I receive an apology. I will recommend *** as they went above and beyond. I will no longer recommend Cabela's. This whole affair makes me never want to step foot in another one of your stores.

I ordered several items on a gift registry (for *** in ) via the Cabels's website. All but one item was delivered to the ***, *** store on ***. The recording notified me the one last item ( # *** per *** ammo 9mm ***) would be in stock ***. I called on the *** and was told that because it was in route they could not give a refund until it arrived at the store. I called again a few days later and was told it still was not in. I called on *** and spoke to the store manager, *** was told it was on the truck and would be processed the following day and that I would be called with the amount to be refunded to my account ($*** x 2 plus tax). I never heard from anyone and see that my account has not been credited anything. I would like to know why I cannot receive a refund immediately since I have NOT received the merchandise and they billed my account immediately when I made the purchase in good faith? I have since received my credit card bill and have paid it, even though I have not received this merchandise. I no longer want it and would like my money refunded.
Product_Or_Service: 9mm ammunition
Order_Number:

Order No. *** was placed on ***, and was delivered on ***, by Cabela's via *** to the WRONG ADDRESS IN ***.
Order No. *** was placed on ***, and was delivered on ***, by Cabela's via *** to the WRONG ADDRESS IN ***. My address and the address on the Cabela's email telling me the status of the order is:

***, ***
***, ***

yet somehow...that package was delivered to ***.

the *** tracking number is:

I placed an order for items and Cabelas refuses to fill my order
I placed an order on *** and received notification I would have my items on ***. Order #*** I paid for my order and received order confirmation. I then received an email stating Cabelas would refuse to fill my order due to THEIR error. I paid *** on my *** ending in

On Friday *** at approximately 7am-11:30am Cabelas Online store was advertising several items for sale at ***. I spent over 4 hours of my time that morning purchasing over 40 items. I received confirmation emails on Friday the *** at 7:59PM that my order was processing and would be delivered on or before ***.At no point was I informed that my purchases were going to be canceled or that there was an issue with the order and or price that was being adverted. I checked my order on Sunday and it showed my orders as canceled. I call Cabelas customer Service and asked why and they said because of an internet error and that someone should have contacted me about the issues. No matter what the reason was for why the prices were so low that does not pertain to me.I purchased items that were being advertised and that's what I should be receiving. I figured the reason for the price drop was due to the fact that Cabelas was bought out by *** and they we liquidated.

Cabela's posted items for sale in error and left me high and dry without explanation or resolution.
On ***, I placed seven orders on Cabela's.com. All of the items in my orders were for $***, as they were listed on the site. Cabela's cancelled my orders without any explanation. I understand price mistakes, but Cabela's should at least try to make their customer happy with some sort of resolution. It is not my fault they listed the items for sale, and I believe they should be held accountable for misleading customers. One of my order numbers is *** on ***.
Additionally, on *** I made another order (***), which included another sale item. On ***, they cancelled the sale item saying that it was no longer in stock. I checked the website on ***, and the item was listed on the site again! I complained to Cabela's customer service and they simply told me I was out of luck. The lack of honesty and care that they have shown is simply terrible. I have spent thousands of dollars in the last year alone on Cabela's gear, and I am absolutely frustrated with the lack of care they have shown in dealing with their own errors.