CABELA'S

revolver did not come apart as it was supposed to, customer service management did not answer back as they said they would.
File Date:***
Item: *** revolver ***
Order Number: ***
Order Date: ***
I *** black powder revolver of which was aesthetically gorgeous. Unfortunately routine disassembly for cleaning was a nightmare. The take down lever had been press fit into place requiring disassembly of the entire frame, knocking out the lever retaining pin, and ultimately having to utilize a rubber mallet, a punch, and exorbitant force to get the lever to rotate. This culminated scratches, gouges, and loss of bluing just to get the firearm apart. The lever will also not fit back in without filing off several thousandths as it had been press fit into the frame.
I contacted customer service and they apologized for the disappointment and said a manager/supervisor would respond. After several days of no response I contacted them again to see if there was any resolution. They provided me a contact number for repair and said that's all they could do. They sold me a product they would not stand behind, offered no useful corrective action, no discount or financial assistance for my troubles or cost of rework, with subpar customer service leaving the burden with me. For $*** I expect atleast a little help.

I have been a cabelas customer for 30 years. I saw some sleeping bags on sale and went to purcahse those. Nope, my cabelas credit card expired. Went to customer , said it was an overlook on their part. Got a new card issued, it would arrive too late for the sale. Called cust. service, said too bad, no rain check or use another card. Bought the bags on amazon. I bought a fish finder at cabelas, asked for the military discount, said it only applied in store...fu cabelas, my credit card has been disposed of and I will NEVER buy anything from you again

They are still advertising with tricks . Do not trust todays Cabela's. 07/13/2018 got a mailer advertising and Minn Kota power drive trolling motor showing pictures of remote control when actual product doesn't have any of the features they show in the add you have to buy 500 dollars worth of extras to get what is advertised.

The second online order I have place only to have the order cancelled because they mispriced the item or had the item on sale and are not honoring it
order number *** wading jacket on sale for *** dollars. order cancelled *** order *** item cancelled as out of stock was on sale for *** listed two days later for ***.

I purchased a new Pontoon Boat on *** from ***, I took delivery of the boat in *** after the weather warmed up I took the new boat to the Lake to try it out and found that the motor would not grip the water it like it should. I talked with *** at the boat shop several times (he is very helpful) and we tried lowering and raising the motor changing props and so forth trying to resolve the issue. I talked with 2 other *** boat centers for second opinions on the matter and discovered that somewhere along the line a motor with an extra long 25" shaft had been installed on the boat and the original motor that had been shipped with the boat from the factory had been removed according to one of the other boat centers I talked with. The boat center in *** changed the lower unit out on my motor and replaced it with a long shaft 20" to fix the issue and it has done the job in repairing the issue, However I was billed $*** for the work done. I believe I should not have to pay this amount of money for repairs on a brand new boat with a motor that should never have been put on this boat to begin with. This was never disclosed in the sales process that this had taken place nor can anyone answer how it got put on there to begin with.
To me this is like buying a *** pickup and when you get home you open the hood and discover it has a *** transmission in it.
Product_Or_Service: *** w/ *** and trailer
Order_Number: Stock# ***
Account_Number: Quote#

They charge 130 surcharge for shipping for an item they do not ship. Its stated on their website that the item is drop-shipped *** . I dont understand why they would charge an additional fee when you can purchase the item on the manufacturer website and get free shipping. These type of business practices are attempts to charge for a service not provided, if this was a mechanic they would risk loosing their license. Retail stores I guess can do whatever they want.

Warranty on boots only 6 months old denied boots
I bought a pair of CABELAS ***
Item : ***
SIZE:*** $***
COLOR:*** brand name insulated rubber boots for my husband on *** order ***, received them early ***. I paid $*** with shipping. In *** during our heavy rains and flooding, my husband stated his foot was getting wet though he was wearing his Cabela's waterproof insulated boots. When I examined the boots, the soft flexible seam where the foot of the boot connects to the upper on one boot had split or worn out allowing water to enter the inside of the boot. He is a bird and deer hunting guide for a preserve and wears his insulated boots every day during cold weather. He had to continue to wear the boots until the weather warmed because he only had the one pair. I finally was able to return them using Cabela's return form and asked for an exchange, though they no longer had the same boots in stock in his size so I asked for a lesser *** insulated Cabela's boot in exchange. The defective boots were delivered to Cabela's returns dept on *** and I did not hear anything from them , so today *** I called their customer service to ask about the exchange. I was informed that their returns department had decided that the boots were not defective, that my husband must have WALKED FUNNY or RUBBED HIS FEET TOGETHER WHILE HE WAS WALKING and caused the seam to fail, that it was not a problem with the boot but with the way my husband walks!!!!!!!!! I am appalled at this behavior from a company like Cabela's who claims their hunting gear is RUGGED and even puts a lifetime warranty on their branded products. They say this pair of boots was not defective it was my husbands fault for the way he walks that the seam wore out and split!!! I was told the boots were already on the way back to me, no phone call or anything!!!! I have been a Cabela's customer since ***, and cannot believe this behavior from them.

Purchased a rifle on ***, was told it would be available for pickup ***. Cabelas extended the pickup date to LATE ***, blamed supplier.
I ordered a *** on *** (order number ***). The order was placed online and a sale price was given of $*** off the rifle.

My pickup date given (when I PAID for the rifle upon checkout online) was between *** -***. I was willing to accept this full month wait in order to receive the sale price they advertised.

Upon the last day of schduled pickup, I called the store in ***, *** (where the pickup would take place) and they informed me that my rifle wouldn't be available until LATE ***.

I then contacted Cabelas customer service in *** via phone where I was passed around from one customer service rep to another, and then to management. Management offered nothing, and showed no sympathy whatsoever after they took a half day to return my phone call.

They wasted a MONTH of my time waiting for a product I paid for, then extended my pickup date by a half a year, then refused to honor $*** off of another rifle (which is the original discount I actually paid for). Then they refused any kind of compensation and blamed their own supply chain issue squarely on the firearm manufacturer.

Absolutely awful customer service from a business I've spent multiple thousands of dollars at over the years.

Web sight says it gives the most for you money but all other stores you can find cheaper prices.
I was ripped off *** bucks
I bought a *** out the door $*** I went to *** seen the gun for *** looked on line *** bucks I called them up asked if they matched prices they told me you should of looked before you bought we are not going to do anything about it.
I let them know there web sight says Cabellas gives you more out doors for your money but they mark stuff up *** bucks? Then for customer service they tell you to bad you should of looked before you bought.

I bought a 14 ft *** boat brand new at Cabelas *** phone *** I paid for the boat to be registered bought boat jon boat on may 19 th 2018 paid the fees to register it with the dnr and they did not register it I called today.so now I want my money back so I can go register the boat myself.this is a big problem. thank you for your help john
Order_Number:

Purchased a *** motor from Cabelas for $***. Order was then backordered and cancelled. Per UCC Im entitled to acceptable substitute at same $***.
I ordered online from Cabela's a *** PowerDrive V2 70lb thrust, 60" shaft trolling motor for $*** (originally $***, a ***% discount)(Order Number: ***; Order Date: ***), with no indication of the item being backordered or in limited quantities. The confirmation email I received estimated this item would be ready for in-store pickup on ***.

Based on the provisions of the UCC section 2-206, I believe this constitutes offer and acceptance when I ordered the product online for ~$*** and was notified that it'd be available for in-store pickup on ***. Accordingly, I believe I have the right to performance under this agreement to receive the motor ordered or an acceptable substitute (UCC S 2-711). Should this not occur I believe I'm entitled to damages (UCC S 2-711) as defined in UCC S 2-713.

I've been in contact with Cabelas customer service (under Case#: ***). As I needed a motor for a fishing trip over the *** weekend and as a means to reduce the potential damages owed by Cabelas, I purchased an similar motor for an agreed upon $*** price. It was made clear in my file that this does not constitute resolution of this matter but is merely an accomodation to reduce potential damages owed by Cabelas, should I have needed to purchased the motor from another retailer. The listed price of this motor on Cabelas website is $***. As this motor was deemed an acceptable substitute to the motor I originally ordered, I believe I'm entitled to this motor for the $*** price of my original motor or at an equivalent discount of ***% (resulting in a $*** price)

Accordingly, per the provisions of the UCC noted above, I believe Cabelas owes me damages of $*** (and associated sales tax) for the difference between the $*** I paid for the substitute motor and the equivalent price of $***.

I ordered a specific mirror in which the site lists 2 different ones in the same link, but I highlighted the one I wanted and added to cart, but was sent wrong one and they wont send me the right one, also I ordered a pair of boots and they were not sent with order, now they say I didnt order them but I WAS charged for them, I also sent them numerous screenshots of mirrors and descriptions and a screenshot of my CART with the boots in it and the total. They still wont make good and now wont reply to emails.
Product_Or_Service: boots and mirror
Order_Number: ***
Account_Number:

I have Been a long time customer of Cabelas in Glendale Arizona along with other states. Today I found out that when cabelas was bought out by *** they discontinued the MILITARY DISCOUNT. Cabelas has just lost my families business. For everything the military has done for us and our country and they can't even have a small discount anymore. What a shame. I am An Army wife and I have Lost respect for this company.

Cabelas in New Baltimore, Michigan, sells "factory-blemished" handguns stating they are new and merely have a maybe-detectable cosmetic blemish. The "factory-blemished" handgun I took home and started to clean has had a LOT of rounds fired through it. After discovering this, I tried to return it. They stood firmly on their sales receipt that says it's a used gun, no returns or refunds. GOT ME!
It may have been a mistake on the salesman's part, not knowing they are used guns, BUT they refused to correct it.
I called the gun manufacturer who confirmed they do sell "used" guns through Cabelas - not "factory-blemished," which leaves the factory-blemished label cooked up by Cabelas.
I chatted online with Cabelas Corporate who said they would forward a transcript of the chat to the New Baltimore store. No response.
Thank you for reading.

If you try to return a merchandise without a receipt, Cabela's rips you off by offering to refund their LOWEST price ever sold for that item. So if they sold just one of that product for $1 on Black Friday, you will be offered that $1 for the product that you might have paid $100. Really, this is their policy! Can't make this up! I actually tried to return a rod and reel in order to upgrade -- spend more money at Cabela's. Because I didn't have my receipt, I was basically treated like a crook who bought it on sale in order to return the product to make a profit. Can you believe that? This is how they view their customers!

Refusing to cancel my order and refund.
I expected a company of this caliber to have much better customer service. Last Thursday I purchased a firearm online after checking to see if it was in-stock at the *** store. I expected to receive a ready for pick-up confirmation pretty quickly but received nothing. I called the store Saturday morning to confirm it was in-stock and made the trip to pick it up. Imagine my suprise when I get to the store to find out they can't fulfill the online order with their stock. This sounded ridiculous to me, but I decided to just cancel the online order to purchase the gun in store. I called customer service and the rep tells me she can't cancel the order since it was placed on Thursday night. Again ridiculous to me since the gun had not been shipped and likely wouldn't be since it was in-stock at the store. She put me on hold for a long time because I refused to accept her answer and she was "checking." I decided to call using my husband's phone while I waited.
I spoke with another rep *** who gives the same answer so I asked her to transfer me to someone higher. During that time I was still on the other phone (which was muted) waiting for the first rep to return. Instead the call was disconnected. I explain this to the new rep who quickly interrupted to say that it didn't happen. I explained how it did indeed happen and she apologized because she thought I was talking about ***. So already she's off to a bad start. Had she listened instead of jumping to conclusions she could have kept her credibility. She then starts trying to explain why she can't cancel the order. This time I interrupted to tell her I don't need her to explain something I've already heard twice. She continued to "explain the situation" until I asked if she was refusing to cancel the order. If she was, then there's nothing else she can do for me. She said she couldn't so I told her I would take this up with corporate.
The customer service reps need more training on how to handle these types of issues. A computer or policy should never override a human's ability to reason or their use of common sense. Even the store employee recognized the company would not pay to have something shipped to a store where it's already in-stock.
Your policy resulted in frustration, wasted time on my busy weekend and almost wasted gas for the hour trip I made to purchase the gun. Luckily I have more common sense than the reps (and the money) so I purchased the gun with the intent to contact corporate for resolution or dispute the charge with my credit card company.
I would like someone to contact me to resolve the issue with the online order as soon as possible. I can be reached at ***.

I went to Cabelas in Oklahoma city to purchase a Lew' s combination rod and reel priced at $199.99. I picked out the combo and went to the counter and asked them to spool up the new reel. I was rudely informed that Cabelas no longer does free spooling and would not do it. I told them that I had just seen them do a free spooling for a customer (my brother in law). He refused to do it. I told him that was discrimination, put the $200.00 combo back on the rack, went up to thefront desk and asked for a manager. She was very nice and apologized for the problem and said she would have them spool it for free. I thanked her but declined, left the store, went to academy and bought the item I wanted and they happily spooled it for free. Cabelas lost a $200.00 sale because a employee refused to put on about 2 dollars worth of cheap line. A good business decision? I seriously doubt it! Cabelas also lost a customer for good, I will not go back.

I just wasted two hours of my life on my only day off because Cabela's customer service sucks. I was looking for a product called ***, it is essentially oxygen in a can. I wanted it ASAP and I could not find it locally at any other place other than Cabela's which had one 22-oz can left and it was an hour away from my home. I called them Friday night about 30 minutes before closing and they said that they had one on the shelf but they could not hold it for me. They said I just have to take the chance that it would still be there the next day when I can make the trip. I said I did not want to take that chance because it is so hard to find and I was willing to pay for it over the phone with a credit card. The guys at the store said that they could give me their 800 number to pay for it and then they can pull it from the shelf. So I called the 800 number and they said that if I purchased it that way, that they would have to ship it and it would take five days because they don't pull it from store shelves they pull it from the warehouse. I said that will not work for me so put me back in touch with the store. When I talked to the guys at the store, it was now 5 minutes before closing, but they agreed to pull it from the shelf and hold it for me for no more than 24 hours and they took my full name and my phone number. I told them I would be there the next day. I also told them I would be coming from an hour away. I dride the next day to find out that they did not have the can on hold for me and I had to hear the same old rigmarole that they don't hold things for anyone and I told them that they did agree to hold it last night because I was willing to purchase it by phone and their system just will not allow it. I said so they just out-and-out lied to me and made me waste my time by driving an hour?! There was really no answer to that. They simply said that customer service probably put it back on the shelf because they know that they're not supposed to hold things....and I asked so they didn't even call the number written on the hold. Thanks for the wasted 2 hours of my life. I will never ever ever shop at your store. This experience will forever be etched in my mind and I will tell everybody I know not to shop at Cabela's.

I placed an order with Cabela's on Dec. 2nd. On Dec. 5th, I received an order status change. At that time, I learned one of my items had been backordered. Without further updates, I contacted customer service via email on Dec. 11th. When I didn't receive a reply, I contacted them again via email on Dec. 14th. Yet again, no reply. I called them on Dec. 16th. I was informed my item had been sold out/discontinued. I am very displeased with the entire experience. I should have been made aware during the check-out process that the item I wanted was unavailable or at least, I should have received an update. I will never order anything from them again! I feel very unvalued as a returning customer. Despite my ordeal, I am giving Cabela's two stars in lieu of one only because the customer service representative I spoke with was courteous, knowledgeable and helpful.

This review is a review on Cabelas.com. Their online pricing/advertising often shows items at deep discounts but days/weeks after ordering, the item will be cancelled without explanation or notification. Rain check, replacement with "like items" or other resolution is not offered. I understand that occasionally their inventory could be slightly off and result in this issue. Based on the number of times that this has happened to myself and others that I know of, I have to believe that they are knowingly grossly negligent on maintaining order limits that match their anticipated inventory levels. I wish that the Revdex.com would take a look at this- I suspect you would find that the fill-rates on their deeply discounted items are extremely low (if at all) and this is simply a deceptive advertising practice in hopes that others items will also be purchased at higher margins.