CABELA'S

I would give no stars if I could. I ordered items I saw in a catalog at the beginning of Nov. Long before Black Friday. One of the items was backordered. I wasn't in a hurry but I thought it was odd I had only gotten the catalog a few days before and the item was already backordered. A few weeks later I saw the same item actively advertised on tv, in emails, and in a 2nd catalog I received. I tried to order a couple other items from the 2nd catalog only to discover they were backordered as well. After 2 months and an incident where my backordered items were "erroneously cancelled", I got another cancellation email. Turns out this was legitimate bc when I emailed Cabela's they said they weren't restocking those items. So they actively mailed, emailed, and advertised items already on backorder and then cancelled everything after people waited months for these items. Trust and reliability are quite obviously not a priority for this company.

November 2nd 2018 I paid my credit card bill in the store at the cabelas club desk in the amount of $*** with a cashiers check. Check was processed and I was given confirmation number. The fallowing week the payment was reversed. I called to ask why and was told my bank put a stop on the check. I called the bank and was told no there was no stop on the check or any other issues. After many phone calls to the bank, cabelas and *** (cabelas card goes through *** as of ***)and visits to the cabelas involving a great deal of my time because the only service I was getting from cabelas or *** was that it was the other guys fault. It was determined by the bank that the check was processed incorrectly at cabelas. it was processed as a personal check instead of a cashiers check. Being a cashiers check I can not just cancel the check and get a new one. There is a 90 day hold on that check that has to pass before I can get those funds back. This makes me very nervous because those funds are somewhat vulnerable while waiting that 90 days that's why the bank puts the hold on to make sure nobody else accesses those funds. Both cabelas and *** are aware of this yet I was still charged a late fee and interest even though my payment records clearly show I pay my balance off every month in full and on time. This situation also caused a delay in activating my new cabelas card which caused a direct payment to my insurance to be denied and be late. All I did was pay my bill as always. The mistake was made at cabelas by a person in a cabelas uniform. There has been no help from cabelas on this just finger pointing, it has been left completely up to me. I don't feel it's my responsibility in any way and I should not be left in the middle of this mess.
Product_Or_Service: Payment
Account_Number:

I ordered two Christmas gifts online. When I placed the order on 12/16/18 the website stated it was in stock and would arrive on 12/20/18. On 12/19/18 I checked the status of the order and it showed it was back ordered. I tried to call the given customer service number but they did not have an option to speak to a representative. I called back and choose place an order and was then connected to a human.

Upon checking with the representative she stated that the item was discontinued by the manufacturer. I told her that we had not received any notification and that it was a Christmas gift. She said, "sometimes that happens". I asked her to cancel the order and send me an email confirmation of the cancellation. She stated she would cancel the order but the processing department had to send email after they release the hold on my debit card. This was the worse customer service I have ever received from Cabelas and I will not be shopping there again.

I ordered a bow in their add on ***. It is still backordered. It is the old bait and switch. They won't even give an update as arrival
Ordered a bow on sale for $*** regular price $***. I have called ever week and they still have no update. They clearly did not have this in stock even though they advertised it. They just say it is because *** and cabelas are one now. It was paid in full on credit card. In my earlier conversation they said they had them in stores, but stores are not allowed to send them. Today with a supervisor, she said she would send from a store, but they don't have them in stock. There web site says they do. Another lie or is there web sit wrong.

Cabela's Committed false advertisement using a *** ad listing the product name, a picture of the product, with the wrong price.
Cabela's used a *** ad with the picture of the product which the name was the *** buggy With a listing price of $***. When you click on the ad to purchase the product it gives you another price of $*** which was shocking because it was clearly deceiving Because the price of $*** was right beside the product in the picture. The picture of the buggy did not look like it was worth $*** so of course I thought $*** was a good price. So I did a live chat with the sales rep and he told me that on the *** ad it said price may vary Depending on selection as their excuse but there was a fishing pole on either side of the *** buggy that you could select from. The representative also said that $*** was the price of an unbrella That you could add to the buggy. The bad part about that was that the on Bralla wasn't even shown in the picture of the product.

Company ran a sale with sale items that were not available during the sale. Some items became available immediately following the sale.
Cabela's Inc. sent out a sale flyer with sale dates of ***. Ad stated sale was online, in store and by phone. I went to the *** store on *** looking for three items. The first item was #***. It is A *** rifle. I was told that there were none in stock and that there wouldn't be any "any time soon". This item was not even listed on the website. The second item was #***. It is *** rifle ammunition. This item was not in stock at the store and I was told "we don't have any of that yet". This would indicate that the item was never available and not merely sold out. This item was available on the website in backorder status. The third item is #***. It is *** rifle ammunition. This item was not in stock at the store and I was told "we didn't get any of that either but we do have another brand available." The other brand was *** dollars more per box than the sale item. The sale item was not even on the website until after the sale ended and at regular price. I have only begun to have problems with this company in the last six months but the problem is always the same. There is never any of the items that I am looking for in stock. I am always told "we expect more in in a couple of days". That sounds good unless you travel an hour one-way to get there. This time I feel that the company has gone over the line with an obvious bait and switch (the third item).

Ordered and paid for a *** blind on ***.
Order #***. On *** they dropped my order because they had it priced wrong.
Ordered and paid for a *** blind on ***. Order #***. On *** they sent me an email that they would send tracking info when they had it. Not until *** at 8pm did they drop the order because they had it priced wrong, Case # ***. They waited almost two weeks. In that two weeks I already invested a lot of money and time in building a base for this blind. I also got a trailer to haul this blind. Now I am out all of that because they priced it wrong and waited almost two weeks to inform me of that. It was their mistake not mine. They should send the blind as I paid for it. That was our contract.

Cabelas advertised a hunting blind which I purchased 3 of them. Then almost 2 weeks later email saying ordered cancelled due to mismarked.
I ordered 3 hunting blinds from Cabelas online on Friday ***. I received confirmation number and completed order form. I just received an email today *** from cabelas dropship department saying my order has been due to the product being mismarked online.
Order number: ***
product is a *** 6-shooter blind- item: *** green with tinted windowns.
Price marked for hunting blind was $***, ordering 3 totalled $***
Shipping and handling was $***, addition shipping and handling surcharge due to oversize: $***
Tax was $***
Total: $*** paid on *** card
I have done a lot of business with cabelas and also am a club card member. SO now that they *** a price online for my item, they cancel my order.

Advertised price online not honored and then customer service supervisor lied to me saying she would cut me a deal but that deal was reg price
On *** I ordered a *** deer blind from their website for $***. I got multiple confirmation emails and the tracking on their website showed it shipped. I called to check on tracking and they informed me it had already shipped on ***. Then I *** I received an email saying they cancelled the order due to a mistake in the price. I called and spoke with a customer service rep and was not happy with the answer from her so I asked for a supervisor. The customer service supervisor was no more helpful and then lied to me. She claimed that was a $*** blind and would cut me a deal and sale it to me for $***. Well that is not true. It is not $*** and the deal of $*** she claimed she was giving me was the regular price. This is bait and switch tactics. I spent almost $*** building a platform specifically for the shape and dimensions of this blind and now I have a platform that is useless, I am out almost $***, and don't have anything for me and my daughter to hunt out of. They should have honored the price they advertised and should not have lied to me about it being already shipped when I called and also should not have lied about it being $*** and then claim she would cut me a deal for $*** but yet that's actually the regular price.

placed an order. Credit card charged. Order confirmed then two days later cancelled due to pricing error. No other explanation.
I placed an order on *** with cabelas. Order #*** for *** 6-SHOOTER BLIND. The order was processed and my card was charged. I rec'd a confirmation email that my order was processed and they will notify me with my shipping tracking number.
The next day I rec'd a short email from ***-Drop ship Specialist II Cabala's Inc-*** stating my order was cancelled due to a pricing error on their part. No further explanation and they didnt leave any contact info should I have any questions. I responded to the email on the same date and never rec'd any response.

Put a deposit on a used boat in *** with a 30 day warranty. The boat was supposed to be inspected, tuned up, and any potential issues addressed. Finally got a call that it was ready so I ordered my electronics, they took approx. 3 weeks to arrive for installation. After picking up the boat, we took it out in ***. On the third trip,, the boat motor would not idle correctly so I took it back in for inspection and repair. They determined that the motor was blown two weeks later. After much deliberating as to who would be responsible for the rebuilding the motor and servicing the lower unit, they agreed to fix it at no cost. They did offer to sell us a new motor for much more money than we had planned to spend. I have kept in constant contact with the Manager at the store level who continues to put me with the Service Technician. I have also reached out to the Corp Manager who has yet to respond. On my last trip to see my boat it was outside in the storage area uncovered, including my electronic wires, and filthy from the recent rain and dust storms and as of today, *** I still have no boat and no promised time frame.
Product_Or_Service: Used *** Boat
Account_Number:

This review is a review on Cabelas.com. Their online store at times shows items at a reduced price but weeks after ordering the item, they will be cancelled with "there was a pricing error on our website and the order has been canceled" or "we sold you an item that was limited stock and there are no items available for shipment so you order is canceled". Rain checks, replacement with "like items" or other resolution were not offered via e-mail nor when I called and talked with 3 different customer service reps (including a manager). I understand people make mistakes, I do every day. But as a business owner myself, I own up to my mistakes and provide services to my clients even when it costs me money. It is the right thing to do. For the items that were cancelled 12 days after the fact with "there was a pricing error on our website and the order has been canceled", they said that the manufacturer who makes the hunting blind would not honor the price, so it was canceled. I told them I did not order it from them, I ordered it from you "Cabela's". Also, on this order, for two days (day 11 and 12) it showed as shipped on the Cabela's website when I checked the status of the order (this particular order was a dropship item). I suggest Cabela's strengthen their Information technology internal control structure (around online orders) to insure items are not posted at prices they are not going to honor. Needless to say, I am obviously disappointed with Cabela's. I am an avid hunter and fisherman that buys lots of items per year for these sports. I have always been happy with their customer service and the products received from Cabela's prior to this year. But, based on my recent experience, I plan to avoid Cabela's going forward (and *** since they acquired Cabela's this past year and are owned together) since they as a group don't stand by their products.

Inaccurate, misleading responses to order inquiry.
Today I experienced an extremely frustrating series of interactions that occurred after I received an email notification at 2:28 PM informing me that my order (#***) placed on *** would not be able to be filled because the *** 6" *** Hunting Boots I ordered were "no longer available".

Upon receipt of this email I contacted the number given (***) at 3:44 PM and spoke with a Cabela's representative who informed me that the product in question was "out of stock". My next phone call was to ***. I spoke to one of their customer service representatives who informed me that the product was NOT out of stock. So I called back to Cabela's at 4:05 PM to seek clarification. The first Cabela's representative was unable to assist me and transferred the call to a Dropship representative. The lady I spoke with next rambled on for five minutes or so frequently using "um", "you know" and "uh". The conversation resulted only in further confusion and no resolution for the situation.

I then called *** back and spoke with a higher up who gave me the only straight answer of the day. That being that he knew what was going on but couldn't tell me. Although this answer did not help me I appreciated the honesty after no one at Cabela's knew anything.

I have to say that this situation represents a fear I had when *** took over Cabela's. I remember years back when *** discussed coming to *** and demanded exorbitant tax exemptions only for the project to never materialize. Conversely Cabela's quietly came in and set up an outstanding store with no fanfare. Now that *** has taken over I fear these situations will only become more common.

It is for that reason that I will no longer be patronizing Cabela's or *** stores and will be returning the portion of my order that has already shipped. I typically spend $*** plus a year on hunting gear and will be taking that business elsewhere. Inconvenient though it may be I cannot give my business to such a *** company.

Purchased a gun that cabela's declined to ship. Was told that a refund check was being mailed by corporate, which has not happened.
On ***, I purchased an *** rifle over the phone from the Cabela's gun library in the ***, *** location for $***, to be shipped to my ***. The rifle was item #*** in the gun library, and the serial number was ***.

I was notified the following day that they would not be shipping the gun to my *** due to concerns and confusion about my home state's firearm laws, and they wanted to issue a refund for the full $*** that was charged to my Cabela's Club *** card. I declined the refund at this point as I was having my *** look into the issue further and find out why it wasn't going to be shipped as I was still hoping to acquire the rifle.

When my *** was unable to do anything about the gun not being shipped, I called the *** store on *** about getting a refund to my card and was informed that the issue had been referred to Cabela's corporate and that they would be sending me a refund via a check. The customer service for the Cabela's Club *** would not do anything other than continue to transfer my calls to the *** retail store.

After waiting 3 full weeks for a check to arrive, I placed a call to Cabela's corporate offices on ***. After explaining my issue and what I needed, I was transferred to a general customer service line. After explaining the issue again, I was once again transferred to the *** store. The *** gun library phone went to voicemail and I left a detailed message and asked to be contacted back about the issue. 2 full business days later and there has been no response.

received wrong item. We received a lesser value item than advertised in Cabela's catalog, and online when I went to order said item.
We ordered item #*** for $*** (*** Power Drive with ipilot trolling motor) on *** as advertised in the Cabela's Fishing Sale *** Catalog. It states prices are good through ***. I went online to order the item at 7:30pm *** and it was listed as $***. I purchased it. Today it came in the mail and my husband opened the item and noticed it was the wrong item. Cabela's had sent us a *** power drive trolling motor without the ipilot, instead with a foot pedal, which was not what we had ordered, or what was advertised in the catalog. We called Cabela's customer service number, and we were offered that we purchase the upgraded item that costs more due to their "misprint" and return the item we had received. The cost of the new item would be an extra that was double to what we thought we were paying. They offered us to buy the new item #*** for $*** off, bringing the price that we would pay to $***. They said if we brought item #*** the nearest Cabela's store (our nearest is ***, *** miles there and back from our house) they would give us the upgraded item #***. My husband went to the store, and returned the item #*** like instructed, and when he asked for a detailed receipt they would not supply him with one. They said he didn't need it (sketchy). He drove the *** miles home approximately 1 hour and 25 minutes and wasted $*** in gas. This is what you would call a business that is baiting and fishing. Why should we have to return and item under the pretense that we would be getting a better item for more money than what was advertised. This is false advertising, and I am disgusted in Cabela's. Instead of making things right, they connived their customer into returning things for them, and provided subpar customer service. Topping on the cake is that the replacement item is now backordered. How convenient.

I ordered a hunting blind, Cabela's with drew the money from my account, then four days later they said the price that was on their web site was wrong, canceled my order and said that it would be 7-10 days to refund my money. I still want the product for the price that it was advertised for on their web site it was their problem not mine with the pricing and the money was remover as soon as I made the order.
Product_Or_Service: *** 5-Shooter Blind
Order_Number: Order Number: ***
Account_Number: Order Number:

I had a complete transaction made with Cabela's on July 27 2018 for a *** Reloader. I received an order confirmation. Please allow 4 to 7 business days for delivery. This item ships directly from manufacturer. On July 30 2018 I received an e-mail from Cabela's. This message is in regards to your recent order for *** Reloader. There was a pricing error on our website and the order has been cancelled. I have processed your refund of $***. The credit will be applied back to your account in 7-10 days. I apologize for any inconvenience that this may have caused. Sincerely,Janet *Cabela's Dropship Specialist ***I called the provided Cabela's phone number and was first told the item was being discontinued. I pulled up *** website and found that to be a false communication. This product was purchased from Cabela's and *** still produces them. I was then offered a $*** gift card. She informed me she would have to refer me to higher level management. I then spoke with Deborah of Product Information. She informed me that *** will not honor this order at this price. I told her this transaction was with Cabela's and *** is still carrying the product. She then offered me a $*** giftcard and the same *** Reloader at a discounted price. I informed her that I would be contacting the Revdex.com.
Product_Or_Service: *** Reloader ***
Order_Number: ***
Account_Number:

back orders not on time they quote on transaction
said it would be sent in one week and now they are saying not until the latter part of ***, around the ***. they have some in their *** store, they can't ship those? If they promise a date to ship, then they should be held accountable. This is deception at it worst!!!

Cabela's refused to honor an online purchase two weeks after the purchase was made. They cancelled the order and refused to ship the purchased item.
I purchased an item on "web special sale" from Cabala's on *** and received confirmation of my order in the form of an email showing payment details, describing SKU of the item purchased, and confirming the item would ship as soon was it was in stock. Two weeks later, Cabela's cancelled the order and refused to fill it. I called their customer service and was informed they had sold out of the item and were not going to order any additional units. I noted they had the item in stock in a different color and asked that Cabela's fill the order with the identical item from their stock, simply in the alternate color, at the same price I had paid for the original item. They refused my request and claimed the item was discontinued and no longer carried by Cabela's. As of today, ***, the item is still listed on their website for purchase and is carried in their physical stores. I drove an hour to the physical store nearest me (***) and spoke with the store manager, ***. He was more than willing to honor the order, but he could not match the online special price. He recommended I contact the online customer service and said they should fill the order. After another discussion with online customer service, my order was still not filled.

Shady sales practices. Buyer PLEASE beware!!! The company bullies you.
My husband bough me a small handgun for my birthday. We showed up to the Cabelas in ***, *** to pick it up. Once we got there the salesman who got it in the back advised us that he couldn't give it to him since he has an out of state ID. He said that since I have a *** ID I can do the background check and it will need to be registered to me. Okay, fine. It's for me so that's not problem at all. We go through the paperwork, and he tells me it's going to be about 10-15 minutes for the background check to go through. OKay, no problem. We walked around since we need some new fishing gear. We walked back to the register only to find out we wasted our time there. Some lady who identified herself as a manager told me they cannot run the background check on me because I didn't purchase it. My husband needs to update his license to a *** license or get refunded. So he chooses to get refunded. He also asked if I could buy the gun since they cannot run the background check on him with his out of state license. They said no. When we asked why, BOTH store employees who identified themselves as "managers" couldn't answer that question. I am beyond upset. Now this is where I get to the Shady business practices. The original store employee that we spoke with SHOULD have told us that since my HUSBAND bought the gun HE needed to do the background check NOT me. Instead he acted like I could and took my info down. I feel like they just didn't want to sell it to us so that is why they won't let me go back and get it. I don't even think they ran my background check, because they would see that I AM NOT A CRIMINAL. It's so frustrating. So PLEASE go somewhere else to buy your outdoors supplies. These people are ***. We were planning on buying hunting gear here as well later on. But since we are I guess you could say "banned" from buying guns here over literally NOTHING (that doesn't even make sense, I know) we will certainly be going elsewhere. I am SO turned off by this business after that awful and embarrassing visit. Literally like 5 employees were standing there being nosy listening. Since they weren't doing any work, customers were just standing around. When you have literally no reason to be denied it is beyond embarrassing when it happens. On top of all of that they made us sit there and wait an extra 20 minutes while they refunded us, while we had a very cranky and hungry year old who kept screaming. We literally felt like they were trying to bully him into getting a *** license. I just want to make sure my information isn't on some terrorist list somewhere. If I have trouble anywhere else because of these people then they will definitely be hearing from a lawyer.