CABELA'S

I tried to return a crossbow within the 90 day timeframe .. I didn't get to return because the store manager denied it and really disrespected me
The problem date was yesterday ***. The purchase date was ***. Location was the *** Cabela's at about 8:30 PM before they were closing. I was trying to return a ten point stealth nxt . The company has a 90 day return policy any crossbow did not fall into one of the non-returnable items. I went into the store and the store manager at the time *** said that because there was a small red mark on the Fin of the arrow that he is 100% sure that I used to hunt animal. First of all I don't have a hunting license this is the first crossbow I've ever bought and it was only two months ago. Second I bought a target that same day that has five big red circles on it and I told him this but he said that there's no possible way the target can leave a mark on the arrow . I was confident that it was not blood so I asked him if he can get a test to see if it's blood because I know it came from the target. He basically called me a liar started raising his voice and started explaining to me his authority and knowledge about hunting and just showed me pictures on his phone of some arrows hitting a target and that made him an expert. He said he was 100% sure that it was blood Which is very funny to me. He also did this and made me feel like I was an it because he kept raising his voice in front of all his staff then asked me to leave the store and after you stepped out I heard him call me a very derogatory name. The red marks came from the target that I bought the same day it has yellow red and black all over the target and I told him that I would bring the target in and shoot the arrow at it so he could see that it was left by the target because there's no way that it is blood it doesn't even look like Blood.. He just said that he knew one 100 percent from experience that it was used for hunting to kill an animal. He basically called me a liar and embarrassed me in front of the people in the store. I'd like to things to happen. I would like my refund and I would like to see *** from the *** location be reprimanded in some way . I don't understand how this person became a manager if he treats the customers how he treated me. I would like to be contacted And I would like to know what actions were taken against him. I can only imagine how he speaks to the employees if he treats the customers this way. I spent $*** on this bow And I was expecting a refund. Little bit after I was in an online auction site and saw a really good deal on an *** computer that I could have used for work for $*** That's normally close to $*** but I missed the opportunity because it sold fast .. I missed out on a good deal on a computer that would help me with my work and I could have bought it if they refunded my money like they should have because my purchase was within the 90 day window.. I'm really upset and would like a response ASAP

Tried to return a Cabelas product today without a receipt, I was extremely disappointed with how this transaction was handled. I had to talk to 2 managers and no one was able to help me get the return made. I found out after the fact that the receipt could have been looked up in their computer system. I'm an extremely loyal customer of theirs and have spent thousands of dollars at their stores. I've made returns without receipts in the past and have never had an experience like this. I will not being going back unless this is handled appropriately.
Product_Or_Service: Ice Shanty

Order# ***

In Mid ***, *** I ordered *** Men's Boot Insulators on sale Cabela's Website for an upcoming cold weather trip.
Ordered was cancelled sometime mid/end *** with out any notification in which I had paid via gift card. The card I used I had destroyed since the balance was fully used on this purchase.

The item is still for sale on Cabelas web site, so how can they still sell yet cancel my on sale order??

Seems to violate US consumer protection laws around advertising.

I purchased a *** wood pellet grill and smoker and it stopped working after a couple months after the purchase. no call back from customer help#
I purchased a *** wood pellet grill and smoker *** , model #*** and part *** on *** for $*** dollars from the Cabela *** store location and it stopped working after a couple months after the purchase. I have called the number on the *** booklet which is *** and it just goes straight to voice mail and I left my number and voice message and there has been no return call. so i'm resorting to the reporting on Revdex.com to note record of timeline and assisting to resolve. the pitt boss grill is also falling apart, the screws throughout the grill keep popping out and falling to the ground and is literally just coming apart, how could a fairly new grill just start falling apart after a few uses. I purchased the grill with my *** credit card.

My most recent experience with Cabela's revealed today's event where a customer service representative used a misleading tactic designed to impose a future in-store credit. Here is how it worked. I showed up at Cabela's *** Oklahoma City, OK January 16, 2020 to pay off the balance of my credit card account. The Cabela's customer service representative quoted me an inflated credit card pay off amount, stating "this is the most you can pay". Later the same day I learned that the true credit card payoff amount was much less than the cash I paid, over $100.00 less. The Cabela's store manager denied my request to refund the overpaid amount, thus supporting the intent to mislead. The Cabela's customer service representative had the most convenient opportunity to simply communicate the correct/exact credit card payoff amount. Additionally, the Cabela's store manager could have at least acted responsibly by refunding the overpayment amount, rightfully mine.

I placed an order online *** for several pairs of boots gloves and shoes. I received one pair of shoes and the gloves the next week. the following week I called to inquire where the rest of my order was. they informed me that they were unable to fill the order for the mens boots but the childrens boots were being shipped from the manufacturer. I called again the third week to find out why I was not refunded the price of the mens boots yet and find out where the childrens boots were. they credited back the price of the mens boots and sent me an email they were unable to fulfill my order for the childrens boots and would be issuing a refund check in the mail. they claim they mailed it out ***. I have yet to receive my refund of $***. I have called three times in regards to my refund check and they keep telling me it is in the mail. I am very dissatisfied with their practices of taking peoples money and never shipping items and then not returning the money.
Order_Number:

I purchased two items for *** online. I received both of the items in damaged boxes. This was clearly done before they were packaged as the outside box had no damage. I contacted customer service via email. It took me multiple attempts. I kept getting automated responses that did nothing. I finally got a response from someone. After going back and forth multiple times they said they would ship me new items and I had to return the old items using the shipping label inside the box. I took both of the shipping labels from both shipments and the items to *** to return. Their shipping labels only have a barcode and no address. When I got to *** they told me that that was not acceptable for returning an item. I contacted customer service again and told them that they would not use their label. They never responded. Now they are sending me a bill to pay for the replacement items. This was their error nd they've created more time and energy wasted by me along with gas money to resolve this issue at no inconvenience to them. They could have sent *** to pick up the items at my house. I left them on my porch as I stated in my last email to them. I should not have to jump through hoops to fix their incompetence.
Product_Or_Service: 4�4 *** truck

Non receipt of item ordered *** - can't cancel order
I ordered a fishing pole for my son-in-law ***, at which time the item was backordered. The order is #***. I called 3 times to find out the status of the order, because I was not receiving any information past the original order email. On Friday, ***, I was told that the order had changed to "in process" and should be receiving a shipment email within two days. I called again on ***, in a three way call with *** (Cabela's new owner). We were told by Cabela's, again, that the item was "in process" and should be receiving a shipment email within the next two days. It is now a week later and I still have not heard anything. I called again today (***) and was told it was still in process, but there were none in stock. I told them to cancel the order, but they told me that they are unable to cancel in because it is "in process". I would like my order cancelled and would like to receive my $*** gift card back that I used for the order.

Delaying delivery of ordered item. Taking way too long to get ordered item
Too long to get ordered item

Ordered pair of boots on ***, never received boots, checked order status said in progress. CS said that they were cancelled.
Ordered boots on ***. Did not order another type of boot because they stated that they were out of stock. I ordered the pair *** was the item number, stated that it was in stock and accepted my order. The order number is, *** . Order stated that they should be delivered within another week. Did not receive the boots after 2 weeks went to Cabela.com and checked my order. Looked up order history and the order stated that it was still in progress. I assumed that it meant that order was still being processed since it said "In Progress" The cost of the boots was $*** which should have been charged to my credit card.

Since I wanted to find out what was happening I contacted the Chat line and talked with customer service. The representative first stated that my order for a different item then was ordered, I stated that this was not the item I ordered. I said that I ordered boots. He asked to give him another minute and he would look it up again. Then he comes back and says that the ordered was cancelled a week ago due to being out of stock. I informed him that the item was in stock when I ordered it and why was I not notified. I had been waiting for two weeks to receive the package. He said that they filled the order of others first and that my order had not been filled. I then mentioned that if my order had been cancelled then why when I checked my order it still stated that it was "in progress" he repeated that the order had been cancelled. I then said that I ordered these in particular since they were in stock when I ordered them. If they were out of stock then why did Cabela's say that they were still in stock when I ordered them. I informed him that I was not happy with the false advertising that went with the order when they said that they had it in stock. I asked since Cabela's did not fill my order as they accepted my order what could they do to make up for not completing my order. The representative stated that he could not promise me a price on another pair of boots. I stated that I was not happy and that I cannot believe that Cabela's does not stand behind their product and process. I then stated that I would not be shopping again at Cabela's since they cannot stand behind their orders, products, or processes.

When I went back to get the information to make the complaint, I noticed that instead of saying "in progress" it had been changed to "cancelled" This is not the way it showed me when I earlier looked at the website. I was then more upset that they had gone back in and changed the order status. I am truly dissatisfied with the customer service and the lying that took place and then change the status from 30 minutes earlier. I am not sure if I will ever feel comfortable and trust Cabela's again. I used to think that they had good customer service and relied on good service, I was wrong.

I ordered a rifle online Thursday *** ad. Was in stock when ordered. Now on back order and I was told it maybe be canceled.
I ordered this rifle because of the deal it offered online. They said it was a glitch. Now says it's on back order. I was told by the same person they weren't sure it would be ever available. The same person said I have to wait but they couldn't be sure it be canceled then before I asked for supervisor they told me that it would be canceled on the day it was estimated for pick up. Now all I asked was for since they was telling it most likely be canceled was how they intended to fix it. They didn't offer me any other product because they cost more. Yea it's goin cost more it's on sale and it no where said while quantities last. I could bought the same rifle for *** bucks more but since they had slightly better deal and caliber I wanted I went with them. Now I miss out on a deal from the other store. No one from there wanted to make it right. Was *** not letting me talk they ask me what I wanted them to do basically had tell them to shut up so I could because all they wanted to do was repeat themselves over and over again. *** apology with no solutions. My account sits pending until item is shipped or canceled which is another 4 days from now. I would liked a little more respect and they should found away to fix their issues. Not the 1000s of customers fault their system glitched.

online order
I placed an order online for an item that was advertised in the company's sales flyer. After a few days I received an order that the item was backordered estimated delivery date ***. A few days later I was notified that my order was cancelled because the item was not in stock. I contacted the company to reinstate my order. They told me they could not do that. I asked to have a different color sent as a replacement. They refused but offered a $*** gift card so I could buy an item at a higher price. They advertised a hoodie for $***but they did not have the item in stock it never should have been advertised or allowed me to order and then a week later tell me it was cancelled. I was never contacted to ask what I wanted done about the item that was on back order .

I have attempted to contact Cabelas numerous times through email inquiries and telephone, to no response. I still don't have my order.
I placed order #*** on ***. I noticed the order appeared to be stuck in transit. My first attempt to contact cabelas was ***, via email inquiry. I received no response. I sent a second inquiry on ***. This inquiry was answered, poorly. I was told in some instances an item is placed on a truck but wasn't able to be delivered in time so it gets returned to the facility. This was on day 4 of the item being placed on the truck. I was almost insulted at the suggestion a delivery can be not made 4 times, but foolishly went with the notion. On *** I sent a follow up to say the item wasn't received, I received no response. On *** I sent another follow up response, and again received no response. On *** in the morning I started a new inquiry about the package, also notifying cabelas how unacceptable their lack of response was. To no surprise, I again received no response. My final attempt at resolution was to call the office to speak with customer service. I prefer email correspondence because I have proof and documentation of any discussions. Well after 5 minutes on hold listening to elevator music and waiting for someone to answer, my attempted call was disconnected. There was no please call back message or anything, I was just cut off. I don't see any other avenue to receive my order than to go through this avenue. I have been a loyal cabelas customer for *** years. As little as a few years ago I could call them and they'd immediately answer on the first ring and have my account number ready. Now I can't even get a reasonable response after a week of trying.

advertising *** g2n on *** sale online ad call cmpny night b4 to confirm drive 1hr there 3am wasn't g2n was told ad was mistake bait and switch
advertising *** g2n on *** sale online ad call cmpny night b4 to confirm drive 1hr there 3am wasn't g2n was told ad was mistake bait and switch tried up selling me on g3n called cstmr service 27 min on hold got disconnected called back 16 min on hold rep hung up on my (***) wouldn't let me talk to manger (recorded) called back 21 min on hold told I can take it back still no manger said there disclaimer allows them to do that (bait and switch) I spent over *** there this year alone never ever had that bad of a experience with a company in my life wow I doubt I will ever here from a manager the story gets worse but would need more than 4000 characters point being a disclaimer doesn't give them the right to break usa laws we dont right ads the company does company should proof read ad before publication it's there job not consumers and try to up sell me for *** more dollars now if they ran out that understandable but I was the 1st in the door at the table on *** they never had unit that's a clear case of bait and switch that's not acceptable all calls where recorded by them I never once rose my voice was always respectful and considerate didn't deserve to get denied to talk to manger and hung on by (***) if anybody reads this from cabelas I took notes of time and employees to whom I spoke with to make it easy to fetch your recorded calls but I doubt I get a response thank you and have a blessed day

Cabela's has no way to unsubscribe to their email spam. Their web link is missing (has been for over a year now) and calling them didn't work either.
I have been trying to get unsubscribed from Cabela's email spam for over a year now. The unsubscribe link located at the bottom of their spam emails has never worked. It takes you to a page with the following message "We apologize for any inconvenience, but the page you requested is currently unavailable." This has been this way for over a year. I tried calling a couple months ago and they said they would unsubscribe me, but that was a lie as I am still getting their spam. I am very frustrated. They need to provide a way for me to unsubscribe.

This is regarding the Cabelas club credit card/***. I have had my same credit card for 16 years now, and never had an issue before Bass Pro shops took over. I tried to use my card like normal and they denied the transaction and Permanently Restricted my card. They won't give me any reasoning behind doing so. I lost my Cabelas points, my Black status, along with my credit limit!!! I want to know how this is possible, and some answers to why this happened.

Cabela's has, for years, offered items for sale on their website when they lack either the ability or the intent to sell them. It appears to be a baiting tactic to drive web traffic without having to sell items at the low advertised price. They take AND CONFIRM orders which are then routinely re-categorized as "backordered", only to be canceled a few days later. While orders for items are not fulfilled, the items (with very attractive prices) remain on the website for others to order (but never receive).In my most recent example, I ordered the same item 3 times in a row (all within about a week). Each time, the order was canceled but I was able to place another order for the same item. I even received an automated email encouraging me to place an order for the item which had already been canceled twice. That 3rd order was also canceled, same as the first two.In the past, after having seen my order for an item canceled, I saw the identical item posted on the website for a higher price-- a classic bait-and-switch scheme. When asked about the issue repeatedly over several years, their "customer service" offers only apologies.

The store commited bait and switch. A product was stocked in a location behind a tag priced at ***. When I attempted to purchase said product, it rung up at ***. I told the cashier this was not correct, went to the area and snapped a picture of the aisle noting no *** tag anywhere on the shelf. When the store manager was called they refused to honor their false pricing and offered me a measly % off of the *** price tag. This is classic bait and switch practices. I have pictures of the product and isle that I can supply.
Product_Or_Service: *** Case trimm

Cabela's not being honest and changing story
I purchased several items on *** online. On *** one items shipped, the others where backordered. A hold was placed on my debit card for the remaining balance. On ***, I called to find out why I still had a hold and no product. The first lady I spoke with, I didnt get her name, stated that my order was cancelled and the hold on account would remain until ***. She transferred me to a ***, who is in accounts. She originally stated that the funds where released on *** and my bank was holding them up. so we had a 3 way call with my bank, at this time *** changed her story to the hold was removed on the ***. And my bank was the one with the hold. My bank corrected her and told her that they had no release and if they did, it would be only 24 hours to remove or sooner. *** then got a fax number to have the funds released. I was still not satisfied so I was transfer to *** I believe, *** manager. She informed me that the hold was placed on *** not released and was not due to expire until ***. I was forced to pay a 2nd time for the items that still had a hold on them from *** to ***. The items where to be next day air, but was informed after paying another *** that they will not arrive until ***. As of ***, I have pending amount from cabelas for $*** for items that where to be charged $

Please note this complaint is in regards to the ***, *** Cabela's location, which was not a selection offer within the website; although same companyI am a frequent shopper to the *** location and I was there three times over the last month, twice at the service counter back by the rifles and scopes and once within the blind accessories. All three times I was in need of a store associates assistance. At the back counter there were 3 associates helping 1 customer as I patiently waited. Never acknowledged my presence or considered my long wait time. I understand the busy season; however each visit was not during peak shopping hours; early AM and later in the evening. Although both occasions store associates seem to be wandering the store without helping customers. My last visit was this evening at 8pm CST. The store had no customers, yet no one was able to help me with a purchase or find a advertised item. I eventually pulled the floor model and threw it in my cart. At check out the cashier was of no help yet again as he couldn't identify the object without the box and seemly made me feel as though I was inconveniencing him. As this was my third unsatisfactory visit (might be last) due to lack of customer service that I know I can find at the next outfitters store down the road. I am sending this in hopes that the next customer doesn't walk through the door and experience the same dissatisfaction that I have.
Product_Or_Service: Scope/Ground Blind/Acessories