CABELA'S

My complaint centers around the subject of acceptable personal identification in order to pick a a purchased firearm.To be as brief as possible, I purchased a firearm on-line, and entered the Cabela's store in ***, *** as a pickup location. Some time after, I was notified by recorded message that it was due for pickup. I went in to the store with a passport and a US Permanent Resident card ('Green Card') as personal identification. I was told my passport was not an acceptable form of ID, and as I do not have a drivers license, was asked for another document which had my current address (such as a power bill etc. issued by the *** State Government).The second time I attempted to pickup my purchase I had my Permanent Resident card and a water bill as proof of residence. While the salesperson accepted my resident card, I was then informed the water bill I had was not going to be accepted, and I should purchase a Fishing License in the store and that would be accepted, so I did. I then went back to the gun counter and put in my details for a background check. I was then informed the results would be through in 'a day to a week'.The third time I went into the store was because I had received another automated message stating my item was due to be picked up. As I again went to the counter, I was informed that the background check had not in fact been completed, and my purchase was not able to be picked up. I was told to see Customer Service as they are responsible for the messages. I didn't bother as I was in a hurry. I eventually called the store a few days later to confirm everything was right to go as I didn't want to make another journey and waste more time. This time, the background check was completed, and I explained I would come back in a few days.The fourth and final time I went to the gun counter I was again asked for identification. I produced my Resident card and Fishing license but was told by the manager it was not acceptable. I then cancelled the order and left.

This has happened a number of times at Cabelas and after the last two incidents within the last 3 weeks my wife and I decided to submit this complaint.First let me say that despite the management of the store the employees have been very helpful and understanding and tred to deal with the shortcomings of the management.Several weeks ago we received a Cabelas flyer there were several products that interested us. It is about 1 hour to drive there. Essentially only one item on our list was even in stock. You advertise and then do not stock the product. The sales associates confirmed that the stock was not sold out because of the sale but because it was not stocked at the proper levels. Wasted trip.Got a *** off Cabelas coupon yesterday so the wife and drove to the store. Was going to purchase at *** product. Not in stock. But for just *** more we buy the quotbetterquot version but they only had one in stock. Items we were looking at on display were not in stock.

I placed an order for an item in ***. The item still has not arrived.
I placed an order for an item (*** 14-OZ MUG *** Item: ***) on ***. The item was listed as back ordered until the end of ***. I filed a complaint directly with the company at the end of *** and the only thing they say the y could do is "apologize". I ordered the mug at the time I did so that I would have it in time for a gift. That time has come and gone. I now have a new notification stating it is back ordered until ***, which has also passed. The item still has not shipped. I will never do business with this company again.

The stores and web site are both terrible. I tried to by this ammo in store and it was sold out. A sales person told me it was "in stock" online. I went home and ordered it, it said in stock. Two days later I was told my order was back ordered. That's ridiculous. It should have told me that when the order is placed. Now it's a week later and half my order shows up and the other half is still on back order. Is this any way to run a business?

On *** I was on the internet looking for a concealed carry handgun. When I *** searched *** Cabela39s website came up. I went to Cabela39s website and it showed that they had a sale on the *** Pistol with *** Lasergrips for ***. SKU ***. While reading the description and features of the handgun the add stated under bullet point 3 that the handgun had quotSteel three-dot night sights for accuracy in low light. A feature which I was looking for. I phoned Cabela39s in *** to see if they had that pistol in stock and was told by one of their firearm associates that they did. I asked if the handgun did come with night sights and was told that it did. I made the hour and a half drive to Cabela39s in *** to purchase the handgun. When I got to the gun counter I was advised by the sales associate that they DID NOT have that handgun in stock. I told him that I had just spo

I ordered a replacement barrel for my shotgun. It illustrated a picture on their website and I placed an order. It arrived and it was not was was posted. I called and asked for a refund and I was told I would receive a postage paid label and have not nor have I receive a refund. I have called and emailed the company with out any reply or return call. I feel I am m being ignored. Not only did they falsely advertise on there website the merchandise they have not responded with a postage paid label for return of the item. I paid for the item up front and in full to include shipping. Their customer service is terrible and have replied to email or phone calls.
Product_Or_Service: Shot gun slug barrel
Order_Number: Order Number: ***
Account_Number: Order Number:

order number *** 3 weeks still no refund constant lying and wrong information from customer service at store and over telephone.
Purchased a *** rifle at your *** store was told item was in stock, so I paid for it and waited the 8 days I was told it would be delivered by. 8 days later no call, no email I look at status on your website, back order *** 1st lie, manufacturers rebate expires in 30 days, so I decided to wait, not happy but also not a big deal, things happen. Wait 60 days, finally decide enough is enough, they are cheaper at online dealers anyhow. Go to store to get refund I am told they will not do it. *** I paid for it at the store. So I call customer service, am told to go to the store, go back to store get an attitude that I am wasting their time. Really how about my time? Call customer service again, explain am told she can not do it but will send an email to me stating a refund at retail point of sale, so I think it is finally going to happen. Not. Still can not get my money so the store calls customer service for me, all set will get a gift card refunded credit card refunded, and a check will be mailed to me. I did not pay with a check not happy about this either. Can I take an item out of the store and say I will mail you a check in 1 or 2 weeks??? Do not think so. 10 days go by get gift card credit card has been refunded, no check. Call customer service again am told it was sent out on ***. Just wait 5 more days, it is now *** no check. Call again per their instructions, now I am told it was never processed. Lie number 3. ***. Is this how you treat everyone or am I just special to you? Long story short 3 trips to store at least 6 phone calls being put on hold, transferred to other departments supervisors etc, and I still am out $***. Between the *** service at the store, being lied to numerous times, customer service reps that do not know your policies and still not getting a refund for something I never received I am now looking into legal action, small claims or other to resolve this, maybe even compensation for all my time, money and gas involved so far. Not happy, I enjoy going to your store, it is nice to be able to see an item before buying even if it is a little more money than buying online. But if this is how I am going to be treated no thank you, and I hope things will improve for the better for the sake of our community and that of your employees. As angry as I am I would still hate to see your stores close. It seems to me someone is *** through out this whole ordeal.

I ordered a scope online and they canceled the order saying it was out of stock. The scope was regular $*** and on sale for $***.
The scope was $*** reduced to $***. I also ordered a shirt to get over the $*** free shipping threshold. They shipped the shirt and canceled the scope, saying it was out of stock. I sent two complaints with two options for replacement scopes and they would not honor the scope purchase. One scope was same price, same brand with different reticle, same magnification and same lens diameter. After the second note they refunded the shirt also, for $***.

Cabela's typically has done right by me with good to great customer service. Not this time.

I ordered a Leupold scope that was discontinued and on clearance through Cabela's website. I immediately received an email containing the order confirmation, order number, price/payment confirmation, and estimated delivery date.

Two days later, another email came indicating the order had been cancelled, but did not offer any explanation as to why. I had to reach out and contact customer service find out what happened. They oversold the item, and didn't have any more available at the time to fulfill my order. The Customer Service Rep gave the impression that this was a common occurrence with their ordering system. They apologized, but did nothing to imply that this type of error was something they intend to correct in their system or communication procedures.

Now that *** owns Cabela's, I requested to order the scope through *** (at my original price), or to have Cabela's acquire it from *** and fulfill my original order. My requested was denied despite the scope being in-stock.

While I understand mistakes happen, after reading other reviews, it sounds like this is a recurring theme. The cancellation notice was not timely, and at bare minimum, Cabela's should have outlined why the order was being cancelled (without me having to contact customer service). I am disappointed that they were unwilling to work with *** to honor the discounted price. Given that this is a known issue, and nothing is being done to correct it, I am very unhappy that Cabela's made no effort to "make it right". No alternative resolution was offered by Cabela's.

I attempted to post a review of my experience on their website, but it was not approved because it was a review of their customer service, and not of the product itself.

This is the type of experience that made me stop giving *** my business (Well before they closed). I will place future orders through other retailers like *** or *** instead of Cabela's due to this experience.

I placed an order online. After placing the order, it came back saying it would arrive ***. I don't live where I can always shoot, and I'm traveling to *** the weekend of the ***. I wanted to be able to take it and get practice in. Once I saw "delivery on the ***", I called the store and spoke with a representative. They said they had 3 in stock and she'd put my name on it to hold and be sure to bring my order number. This led me to believe I was going to be able to pick up the $*** purchase I'd made. Once I got to the store, they wanted me to make another $*** purchase, then cancel my online order and wait 8-10 days for a refund. Typically when you order something online for pick up in the store, it's ready within 2-4 hours. Cabela's website did NOT state any different until AFTER I made the purchase. I left my home at 2:30 and did not arrive back home until 6 pm all due to misinformation given to me. I wasted a lot of time, and gas driving to the store for no reason.
Product_Or_Service: Rifle
Order_Number:

Order was cancelled on sale item by company without notification. No offer of similar replacement or drop-ship options. Continued to advertise offer.
www.cabelas.com offered a great deal on an archery package for a *** Compound Bow in ***. I purchased the product (***) on Friday *** (Order# ***) for $***. I had to phone my order in due to using several payment methods ($*** gift card, $*** prepaid ***, and balance paid with credit card). The web site stated the product was in stock, and the woman who took my order by phone did not mention any inventory issues either. I continued to view the product on the web site throughout the following weekend, specifically to show my family what I has purchased. On Monday ***, I received an email from Cabela's informing me that the product was placed on back order. Today (***), I logged into my account to check on the order status and found that the order was cancelled sometime previously without notification of any kind. I contacted Cabela's by phone today to gain an understanding of what happened to the order and was told plainly that they did not have any inventory and weren't willing to contact the manufacturer for a drop ship. I inquired about a replacement model or something similar, but they are also unwilling to price match the original offer. I spoke to several phone operators after being handed off as my issue was escalated, but was able to only get one name ('***' in Product Information). I was excited by the purchase with a great deal on a quality product, but ultimately was only offered something I don't want for the full purchase price. Isn't that the definition of bait and switch?

Cancelled my order and took almost a month to cancel
I placed an order (Order Number:***) on ***. At that time, the order status is back ordered. I kept on waiting and checked the status very often. On ***, I was informed the status was changed to "cancelled" without any explanation. This also happened to my wife, who placed an order last year and was got cancelled like this.

I can understand that cancellation happens. However, what makes me very upset is that it takes so long for Cabela to cancel and inform me. It wasted so much of my time and I have missed so many other good opportunities to buy similar guns with very good price. I deserve a better solutions.

Cabela's advertised waders for ***. I made the purchase online and they charged my debit card. Now they won't honor the sale and want to refund.
The sale was made online on ***. Just received word that the sale will be cancelled and my money refunded in 7-10 days. So I had to wait two weeks until they figured out they made a mistake and now I have to wait another 2 weeks until I get my money back from their error? This is not acceptable. It's their choice to sell online so they can save money in not having to sell through a store and hire people. The least they could do is get the prices right. If I buy something in a store and the price is wrong, they need to tell me before I get past the register otherwise they cannot come knocking on my door to get the item back, if they did they better have my money on the spot. This is no different and I have never experienced this with any vendor before. I would think that once the money is received by them then their window for reversing the sale and not delivering is gone. I now have a claim against them as I would think the transaction was a binding contract.

After undercutting competitors sales prices during the pre-holiday shopping season Cabela's doesn't follow through with any common sense in ensuring customer satisfaction.
Canceling backordered items with one-liners at the bottom of shipping confirmations. Following on with a live customer service rep you'll find they're locked in by *** codes and policies that allow for no common sense or simply doing what's right for the customer. Camelbak 3L is still available on the site - still unavailable to fill an order months later. Appalled.
Company seems to need better website inventory control with their supplier relationship management systems to ensure items for sale, are indeed available. Competitor *** is able to seamlessly manage such items, setting expectations of shipping delays when inventory is low at the time of ordering.

I ordered a rifle in late *** online and the status has always and continues to state "Backordered.". Contacted Cabela's and still not fixed
Order number *** order date ***. I called corporate and emailed. ***. I would simply like Cabelas to resolve this. I would like to have the item I ordered. I suggested an equivalent be substituted, but Cabelas said there is none plain and simple. I do not want a refund. I want the item I paid for. This scheme is not fair to any customer.

ADDITIONAL DETAILS:
Case is being handled by another organization:

Made a number of *** orders, almost all were cancelled right before ***. No help from customer service.
I made a number of orders with items that were a great price in early to mid ***. ***, ***, ***. . . In ***, *** and ***. Almost all orders were canceled right before ***. I contacted customer service to let them know why this was frustrating to me and to ask for their assistance. They were indifferent. Contacting now because the busy season is over and I'm still very upset with my experience.

Cabela's has repeatedly backordered, and cancelled orders of in stock merchandise without customer notification. Then offer no resolution to customers
I am extremely displeased with Cabela's for the handling of 2 online orders.

Order Number: ***
Order Date: ***

Order Number: ***
Order Date: ***

Twice they have oversold inventory and failed to provide notification of order status changes. The notifications were not provided to me until after I personally inquired about status of my order for both instances.

For the first order, ***, in *** I purchased an Optic that was in stock on sale. I paitiently awaited my backorder. Around the first week of *** I called to find out that my order had been cancelled. This was a closout item, Item: *** POWER: ***. Cabela's offered me a substantially lesser scope for $*** over the price that I had agreed to pay. By this time in *** the exact optic (same Manufacturer model number) had been added back to the website. Cabela's stated they could not honor my order, they claimed it was a different optic regardless of the same manufacturer model number. To this day they have the same optic on the webpage as in stock.

My second order, ***, was placed on ***. I was taking advantage of sale pricing and a Manufacturer rebate on an 'in stock' *** rifle. Several hours after my order the item showed "avalable for backorder" on the website. My order had an expected arrival of *** in my local store. On *** I contacted customer service regarding the status of my order. I was informed that my order had been placed on back-order. After this interaction with CS I noticed the item was no longer listed on the website. I contacted customer service and asked if this was expected back in stock or a closeout item. They stated there was no ETA regarding the item. On *** again I reached out to CS regarding the status of the order. I was again informed my order had been cancelled. I was offered a $*** gift card for my troubles, when I only asked for a substitue comparable item. The original item is a production item that is still being produced by the manufacturer. Cabela's made no attempt to honor the order even though I accepted missing out on the rebate due to their slow order process.

I am just ultimately displeased with the practice Cabela's is executing regarding online orders. They have totally abandoned their core value of Superior Customer Service. Cabela's has done nothing to fulfill these orders or make it right for their customers. I truely hope that this does not continue to be a Cabela's policy on oversold merchandise. I will be taking my money to businesses who value the statisfaction of their customer.

THREE times already this month I have placed online orders, have had them "confirmed" via email, and have then seen them subsequently cancelled by company. I even tried to re-order one of the items, only to have it cancelled a second time.

This has happened sporadically in the past, but never so consistently. Previously, some of these cancelled items have then even reappeared as available on the website, sometimes at the same advertised prices, sometimes at different prices. I was able to address a similar problem at the corporate level (THANK YOU BECKY!!!) last fall, but am having no luck resolving these issues now.

Repeated calls and emails to Customer Service have resulted in the same old story about how the system allows multiple orders to be placed for items. They sure are quick to thank me for my past business and for "my service", based on my veteran status, but it all rings hollow when they REALLY treat customers so poorly.

Why are they advertising items for sale that they have NO INTENTION of delivering? Why do they continue to accept orders for items they do not have?

This seems like classic FALSE ADVERTISING to me. Advertise a low price to get people in, hoping they will also purchase some regularly- ("over-") priced items, then cancel the items with the most attractive prices.

Seems to reflect today's typical corporate philosophy- anything for a buck! Falsely advertising low prices with no stock to deliver. Unbelievably poor customer service. Aren't there consumer protections against this type of corporate misbehavior?

In Cabela's *** catalog they list a *** Rifle for $*** and when you go into the store they want $*** for it. I spoke with a manager and she said they will not honor it. They won't honor their own catalog. It was brought to my attention that is is common for Cabela's to do with their catalog as other people have had the same issue with other products. I understand that the catalog states 'prices may vary? but more than tripling the price? That's just false advertising.
Product_Or_Service: *** rifle

They have a rifle advertised for $***. They refuse to honor that ad saying it was a mistake. That's false advertising.
In their *** gun catalog they have a *** precision *** bolt action rifle listed for $***. When my friend and I went into the Cabelas store in *** today, ***, we were told it was a mistake and they were told to not honor it. When we called corporate in ***, the guy said they were allowed to make mistakes and they don't have to honor anything. That's false advertisement!