CABELA'S

Shot gun advertised on clearance was not in stock anywhere.
Cabelas advertised a *** shot gun on clearance for *** (SKU: ***) No inventory at any store in my state or next state. Asking employees about it I was told "probably only a few in the whole company" It is false to advertise a clearance which indicates inventory when there is no inventory. My store visit was Cabelas in ***.This item is still on the web site here:

https://www.cabelas.com/shop/en/***shotgun

I wonder how long Cabelas will advertise ghost inventory?

I purchased a handgun off Cabelas website. The website said "People who purchased this item also purchased" Selection of bullets at the bottom of same page as my gun. I later telephoned Customer service to verify if I purchased the correct Bullets. I was told No that the Bullets would not fit the gun. I requested to have the bullets removed from the order so that I can purchase the correct bullets. I was told No, it was against federal regulations to return bullets. I argued 1)Cabelas is still in possession of the bullets. 2) I argued that the website steered me into making that purchase by putting them on the same page and saying other customers purchased these items. I was told that I would have to trade the bullets with a friend. I want my money back. Cabelas is now forcing me to buy an item that I can't use.
Product_Or_Service: Bullets
Order_Number:

Ordered two products from Cabela's on May 26th for advertised price of $*** for one BOAT *** SKU:*** and one *** Mount Trolling Motors with Lever Lock SKU:***. Order was cancelled on 7/7/2020 after being told several times the items would be shipping this month. Store Cabela'sOrder Date: May 26, 2020.Order Status Shipped.Tracking Number: Information not available.
Product_Or_Service: *** / ***
Order_Number:

They won't unsubscribe me from their email.
I've been clicking unsubscribe every email for over a month and I've also sent them emails on their website asking them to unsubscribe me and they continue to send me emails.

On July 15th I requested a credit back to my *** for an order I did not receive due to a 4 hour (estimate by Cabela's staff) wait.
On July 12th I received an email indicating my order was ready for pickup. On July 13th, I went to the *** on store to pick up the order and found out the background check form I completed on Cabela's website was not acceptable and would have to complete the paperwork again but there was a 4 hour wait which I had not planned for and could not wait. They recommended I come back first thing in the morning which I did. I arrived 20 minutes before opening to find employees outside taking names and creating a list for which there was already a 5 hour wait (their estimate). It is a 30 minute drive one way from my house to the store and after a five hour wait I would still have to come back for a third time after the background check clears to pick up the order. The wait time for getting the order the first time I was there was estimated at 3 hours by a Cabela's employee, and could be much longer. The wait was not worth it to me so declined the order and asked for the the purchase amount to be credited back on my credit card. $*** came from a Cabela's gift card, so I asked to have those funds put back on the gift card, otherwise please send me another card. I was told this would require a manager and after repeated attempts by the service counter person no managers would respond so she called her supervisor. Her supervisor (Gabrielle) could not come to the counter to sign for the transaction so she had the service counter person (Erika I believe) take my information and said she would take care of the transaction when she was free from reconciling funds. This was Tuesday 7/14, on Friday 7/17 I called Gabrielle to find out if the transaction had been completed. She indicated she had "pushed it through" and would check with corporate to see what the status was. Late that afternoon she called to tell me that corporate had "reopened the case" and I should see the funds back on my card within 5 days. It has now been 9 days and I have heard nothing from Cabela's and seen no activity on my card for a credit back of the purchase.
Just to make clear, the order was a gun and could not be picked up until the background check paperwork was done so it never left the store and was never in my possession.

mail order items I have not received my money back for as of 7/14/2020
I placed 2 online orders 1--6/12/20 and 1--6/16/2020--I mailed them back and they did receive them as far as the rep in *** said.. I hae emailed them called them and as of 7/14/2020 I have still not received my money back!! my refund should be $***.. I have and still work retail for 35+ years and I have never seen anything take so long COVID or NOT!! they are just plain not giving me my money!!
I am turning them in for theft and if I do not get my money back in 10 more days I am going to call the police!!!

order # *** and #***
please respond and help me help them!! Linda

I submitted a online order over a month ago and the order never arrived. I called customer service on Friday and spoke with Stephanie.
I was advised by customer service rep Stephanie that she didn't know what happened to the order or when it will arrive. I requested that it be canceled because I have already waited a month. She stated that the order could not be cancelled and she didn't know if or when I would receive the order. I demanded to speak to a supervisor. She said no supervisor was available but I could wait to speak with the Next level of customer service. I waited on the phone for over 45 minutes and then was advised again by stephanie that no one was available and she hung up on me!!!!

Ordered an item to be shipped directly to store on June 4. When placing order, it said expected delivery would be up to 8 days. When the order was placed the expected delivery was June 19. I contacted. Customer service and called, but have received no updates. It is now July 14 and I still don't have my item.

Cabela's uses a false timeline for delivery of products purchased online.
I purchased a rifle through Cabela's website on June 9th, 2020, that they stated would be shipped to the store for pickup by June 19th. Before making the purchase I searched a few websites for availability of the rifle I wanted for a few weeks but Cabela's became available and I know that they have a store in my area so I figured picking up from the store would not be a big problem. June 19th came and went and I received no updated word on my order. After sending three emails with no response and spending several hours on hold for a representative I was finally able to speak with an associate and they told me my order had been backordered and advised that there was no timeline for delivery. I am contacting Revdex.com because on certain rifles, the one I'm waiting on is the ***, the website still states that they are unavailable in the store but are available for pickup from the store withing 8 business days. I just checked again right before I sent this complaint and it states that deliveries will take 8 business days at the most. My delivery time is approaching a month yet they still mislead consumers with this fake ETA.

6/15- Order.6/18- Email "tracking information soon".6/23-Called."Shipped,no other info".(6/27) Emailed complaint,no response.(7/1) Complaint,no reply.
I ordered an *** 12' Tandem Kayak on 6/15/2020 from Cabelas online. On 6/18 I received an email stating that I would be receiving "tracking information soon". I never got any other information regarding shipping. On 6/23 I called the customer service hotline and spoke to James. He told me that it had been shipped, but he had no other information. After a couple days, I started to become more and more concerned about my order. On 6/27 I emailed their customer service and have yet to receive any response. Today (7/1) I emailed them again, and have not received any reply yet. It has now been a full 2 weeks. I was originally told it would be delivered in 1-2 weeks. I had to pay a $*** surcharge for this item to be delivered. This is a seasonal item. I have invested not only in this boat, but all the associated gear, which has ALL been delivered by another company. I feel as if I am being strung along only to find out weeks later that there is some problem. I could have purchased a boat elsewhere in this time. This boat is approximately $***.

I ordered an item and have not received it. I have called multiple times and emailed multiple times and have not received any response.
I
I ordered the item on 6/6/20. It is a *** lock chair. Order number ***
Total amount of *** charged to my credit card.

I ordered a seat for my ATV, they said it would ship in 4 to 7 business days. It never shipped, and was lied to by 5 different employees.
I called after 8 days, they gave me the run around. They said they did not know why it did not ship, they would email shipper. They said it would take up to 48 hours to hear back from manufacturer where ships from. I called two days later and was told it has not shipped yet and would find out why. Then I was called back later that day and would ship and have it by the end of next week. After 4 weeks of getting run around I cancelled the order and have not seen a refund yet...

Ordered Kayak 6/10/20 & Life Jackets 6/24/20 . Never rcvd. No refund, no call, no updates. Order Number: *** & Order Number: ***
I am writing to dispute a debit in the amount of $*** & *** on my account. The amount is inaccurate because the merchandise I ordered was not delivered. I ordered the merchandise on 06/10/2020 The seller promised to deliver the merchandise to me on 06/24/2020, but I never got it. Cabela's has been open during this pandemic. They were bought out by ***. I tried calling several times. Was left on hold for more than 45 minutes each time without anyone ever picking up the phone. I complained online & send them a letter. Never received a response. Finally someone said it was out of stock.
06/13/2020
*** PURCHASE / CABELAS.COM / *** ,***
-$***

Also, I tried to order additional products to try & get live support. These items were not delivered either.
06/27/2020
CABELAS.COM / CABELAS.COM
***
-$

The site guaranteed 2-3 business days but my chair never came after 2-3 weeks. Order number ***.
I asked for a refund, but still feel the company should present the chair due to their lack in fulfilling their shipping promise. I ordered with ample time for it to arrive for Father's Day and am still without a gift. I have spent over 4 hours trying to get this chair and a second overnight delivery was cancelled automatically.

Poor customer service - shabby & inadequate telephone contacts involving extended hold times exceeding 30 min. Unable to verify security of credit card info that is held by Cabello's - unable to track orders - request Cabela's explain credit card and web site security.
Product_Or_Service: *** Shooting Bag & socks
Order_Number:

I received my order and it was a defective return not new. The box had been opened and taped together and parts missing. I called Cabelas right after opening the container after seeing the condition and after a hour of waiting I got a customer service rep with an attitude. I asked for her name and she hung up. I called again and was told I had to call customer service at the same number I just called. I was transferred and waited about 20 minutes. Cabelas customer service refused to help on this issue. Cabelas return policy is bogus. What ever you get from them may not be new and most likely isn't you are not informed of this. This was the second time I got a returned used item. Cabelas doesn't check the condition just resells it and hope you don't catch it. I had to file a complaint to get my refund.

Cabela's advertises free assembly of a grill when you purchase one. These ads are in store and on their website. I bought one on 1 June and left it at the store to be assembled. On 3 June after not hearing from them, I called to find out what was going on and was told to pick it up or get a refund they would not assemble it for me. I picked it up and took it home. I called the home office yesterday and registered a complaint with them and have heard nothing back. I also registered a complaint with the home office last Saturday (6 June) and have received no response to that either.
Product_Or_Service: ***
Order_Number:

Ordered and paid for merchandise on 4/24/2020, which was delivered to the store on 4/29/2020 for store pickup, and has not been released yet.
This complaint is for the Cabela's store in ***, regarding order # ***, for a *** Pistol and *** Rifle; total purchase $***

I placed an order online on 4/24/2020, and received an email on 4/29 indicating that the items were ready for pickup. Understanding that because the items ordered are firearms, there is a special process that will need to be done before I can take delivery of the items.

I called the store on 4/30, and was told that I would be contacted by the store a week and a half later to schedule an appointment. 2 weeks went by- no call. I then called the store on 5/13 and got connected to Stephanie- she sounded shocked that whomever I spoke to in the first place on 4/30 had not just went ahead and scheduled an appointment for me. She was nice enough to pencil me in for the next available appointment, on MAY 25th at 3:30. I went ahead and scheduled it because I didn't want to have to wait ANOTHER month with no contact and have to hunt someone down AGAIN only to schedule an appointment for ANOTHER 2 weeks out, and so on....

So, I ended my Memorial Weekend trip *** early so that I could leave early that morning, drive all the way home, then another hour to *** to the store, only to be told that in addition to the waiting period for the pistol I purchased, we would not be starting the transfer of the bolt action rifle until AFTER the pistol had cleared (BTW- I have a CPL and professional licenses with the state, with not so much as even a parking ticket on my background, so it should come back with a "proceed" relatively quickly...).

That was 3 weeks ago- more than a month after the original order was placed. On Saturday 6/13/2020- after leaving several messages and emailing the store manager, Bryce, I was contacted by Stephanie. She told me that I definitely had a "proceed" to take delivery of the item, but that they are no longer making appointments, are running on a first come, first serve basis and that their "waiting list" caps out at 300 people who were lined up at the door before they even unlock the doors in the morning. So, she recommended that they transfer the order to another FFL closer to me in order to expedite the completion of this. I agreed, and asked her who she would be setting it up with. She told me that either Dylan or Mason from the firearms dept. would be handling that, and that I would hear from one of them on Monday 6/15. I asked her what time I should follow up with them if I hadn't heard from them- and she assured me that they WILL contact me on Monday (6/15).

I still have not received any communication from anyone with an update yet, and have since tried to pursue contacting the store. When I call the store, I get put on a continuous loop between the firearms extension and the switchboard. Today at 2:55PST I got through to the switchboard and was transferred to the ATF Admin extension, leaving a voicemail.

I still have yet to receive any communication as to the status of getting this handled.

Purchased lifetime warranty shoes from cabelas. The product has failed. Cabelas is refusing to honor the lifetime warranty. This is false advertising on their part.
Product_Or_Service: Cabela's hikers.
Order_Number: ***
Account_Number:

I have not received a refund for a return item that was mailed back to Cabela's returns processing center. The return was received 6/5/2020. I have the tracking numbers from the USPS stating that the item was received. When I contacted customer service, they gave me a very generic answer and told me they could not tell me when my return would be processed. I am expecting a refund of $*** and I should not have to wait weeks for this refund. They need to update their return/refund policy to reflect this information. They currently do not have any statements on their website stating that returns will take weeks. They took my money for the order immediately but cannot tel me when I will receive a refund.
Product_Or_Service: Clothing
Order_Number: