CABELA'S

I purchased a *** the item was defective tried returning it to the store to get a replacement or a full refund they would not do either one I was told I'd have to wait 9 weeks for them to send it to the manufacturer to get it fixed and then returned to me I ask if I can just get my money back a had been less than 10 hours since the item was purchased never used because it was defective
Product_Or_Service: *** shield
Order_Number:

Terrible experience with an online order.
I have never had a worse shopping experience. There is so much wrong I don't know where to start. This is about my purchase of 10 boxes of *** cal. 380 auto. First problem: I first purchased the 10 boxes on *** as I was very interested in the $a box rebate that was advertised at the time. After I made the purchase and printed out the rebate form I notice the rebate didn't begin until ***, although it was posted before that date. So I cancelled the order. Then on ***, I re-ordered them. A month later I find out that only 1 box has shipped and the other 9 are slated to ship in ***. Well that does me no good as the rebate request has to be postmarked by ***.
Then on ***, as I was checking on the status of my order, I see it has been cancelled. When I contacted them about it I was told they sent me an email asking if I still wanted the items. I never got that email. Of course I still want them or I would't have patiently been waiting. I would have cancelled it. It was one week away from shipping. Why the heck would they cancel? Maybe because I got them at the time at a really good price which isn't available now. I would told I could reorder if I wanted. Totally unacceptable!

Ordered 3 each Cabela's 15" Commercial Grade Vacuum Sealers on ***. In stock then canceled by Cabela's.
Ordered 3 Cabela's 15" Commercial Grade Vacuum Sealers on ***. Had to order via phone as not available on line. Customer Service agent stated items were in stock. Order Confirmation Order Number: ***, Item: ***. Items listed on line for $*** each. Within one hour after ordering, the on line ad price was changed from $*** to $***.Indication that Cabela's figured out they had a problem. At 3:51 pm (PST)Order notification email came back as back ordered on the sealers. *** I received another order update from Cabela's stating items were cancelled. I spoke to customer service (***) via on line chat on *** to resolve the issue and the agent stated that they sold out of the items. I stated that when I ordered, the agent said these were in stock. No resolve to the items ordered. *** did offer a different sealer at a discounted price, but not the one that was advertised or ordered.
I ordered 3 as I have children that hunt/fish which could use the sealers also.

Paid *** to Destroy My Boat.
I bought a Black *** in *** (brand new) Had a *** mounted at the wheel now I bought the ***. Had the *** put up front and the *** put at the wheel.when they mounted the *** and ran 5 zip screws out of the side of my boat,and instead of using the same holes for the transducer they made 4 new holes and put 4little swipes of silicone in the old holes looks like they got 4 kids out of the shoe department to do this job.now there telling me everybody makes mistakes,unfortunately on my boat there are 5 zip screws down the side of my boat ,4in the back by the transducer and 11 in my dashboard. now they want to give a red boat because they don't make it in black no more,the next black boat is *** and is $*** more,the boat I bought is black I Do Not want Red boat.I got this boat a year and a half ago *** ,knowing that I would not be able to get loan once I was on disability,so for me to upgrade and pay the differnce is out of the question.I did not take my Boast to a well known boat store to have this happen.so I got tired of waiting nothing was happening went up to the store signed a paper saying I would take the red boat*** now I have decided against it ,I don't want the red boat.I want a black boat ,like I started with.

Purchased a *** / *** in ***. I was told and contract states delivery in 6 weeks, still waiting.
Purchased a *** / *** in ***. I was told and contract states delivery in 6 weeks, still waiting. Have made numerous visits and have talked with the store manager and given promise after promise on delivery dates. My son is (*) years old and ask everyday when our boat will be delivered. I have missed many weeks of fishing and personal time spent with my son. I now have our family attorney looking in legal action. *** this is very bad business practice! I belong to many bass fishing clubs in *** and I will start spreading the word not to buy anything from *** and Cabela's. My wife has expressed her frustration's on social media and I can tell you people are very upset with company.

ADDITIONAL DETAILS:
Case is being handled by another organization: Family Attorney

Cabela's policies have changed leaving consumers with unfilled warranty and return issues. I have items I need fixed or replaced.
I have been a Cabela's consumer for my entire *** years of life. Growing up in ***, Cabela's was our home for the outdoors. I've never shopped anywhere else, but recently things have been changing. I was getting ready for our annual fishing trip up north and started going through my gear. The zipper on my guidewear jacket had been giving me trouble and I had a pair of rain pants I need to exchange for a different size. So I made a trip to my local Cabela's to get things squared away only to find out their policies have changed after a recent buyout. My Cabela's guidewear set no longer had a warranty and they no longer offered returns or exchanges without a receipt even though my item still has the original tags on it. They still carry both of these items in the store and I would appreciate if they honored the guarantee from when I purchased.

Cabelas ran a sale yesterday that offered a % discount on their items if you used a cabelas credit card. (regardless of being a new or existing card holder) So I was going to sign up for a credit card to take advantage of the cost savings and order a *** gun safe (item # *** original price of $***) I called our local store in *** because I knew they had one in stock. I was told that this was an online sale only and I would have to order online to get the savings. When I began filling out the online information, when the ship to store box was checked it said that a shipping surcharge of $*** would be applied. I called the store again and was specifically told that there was no way to remove the shipping fee,(even though the store that I was trying to ship to already had one) So I emailed customer service today to let them know about my issue, only to be told by Shannon *** that the shipping charge would have been dropped if I shipped it to the store. Since I was told that today, I asked if I could still purchase the safe at a % discount and ship to store for free and was told that since I am currently not a cabelas credit card holder, the savings would not apply. I am submitting this complaint, because I dont like being mislead or lied to.

Still have not received money from canceled order
Tried to cancel an order. They said they would take care of it. After two weeks they said that they had lost the order. Then they said they would refund my money. Half was on a credit card and half was on a gift card. It took a week to get my credit card charged back to and they said they would send another gift card to me. Well, it is now lost in the mail. When I called to tell them that it did not deliver as scheduled they said I would have to call the Post Office and straighten it out. they just washed their hands of it. No follow up etc... Soooo......... after a month and several calls I still do no have my money back. I recommend to anyone do not order from Cabela's because if you have a problem they will not give you very much help.

Refusing to let us return generator inverter because gas and oil was added. We were not informed of this on purchase by salesman.
Purchase date was ***. Tried to return ***. We were told by sales associate that we could try it out and if it wasn't quiet enough for camping we had 90 days to return it. I asked him 3 different times. However, manager refused the return saying their policy was if gas and oil were used it could not be returned. We had cleaned gas and oil out as we were told to do prior to return. It was ***, and we would not have bought it had we known there was no return on it. The sales associate was very deceitful as he knew how ignorant we were to generators and their levels of sound. No where was there anything posted that said it was not returnable. How do we try it out without adding gas and oil. I understand their policy, but we were wrongly informed and would not have spent that much money on something the sales agent knew we weren't sure about. I believe they need to inform their customers that gas items are not returnable. I am very disturbed by this practice. I need a generator in order to camp due to needing breathing device, and now we can't afford to get a generator that is quiet enough.

Fraud and Poor Customer Service
Quick recap, we are new boat owners and purchased our first boat in ***. We haven't had the best of luck with repairs and service request. In *** we had our boat winterized at *** in *** and the service mechanic failed to properly install a new starter on the motor causing issues to the Fly Wheel and resulting in $*** worth repairs. The list of repairs and replacement parts is pretty lengthy but in short, we replaced a lot of parts. With that being said, Cabela's tried to scam us out of replacing parts that did not need to be replaced and then treated us like trash when we disputed the fees. We never received a call informing us parts were being replaced (impeller) nor did we have a conversation regarding any recommendations for parts replacements. We would like a full refund. The boat service manager (***) was *** and ***. He was very intimidating to my wife during their interactions, hung up in my face and we were told to never bring our boat there again. We have spent thousands of dollars at Cabela's and to be told never to bring our boat there again makes us feel disrespected and not wanted as a customer. Every error was made by their staff. Lack of understanding and communication is what lead to this situation and no one took accountability for their actions!

Bought firearm on ***. noticed *** was cheaper. went in *** to inquire about price match
bought firearm on ***. local *** had for cheaper price. went to store on ***, waited 45 minutes for manager who never showed up. associate at gun counter told me that you had to price match before purchase. went back in *** asked for manager. waited for 25 minutes. guy at customer service desk said it had to be a brick and mortar store. the *** is metal????. went back on *** with receipt and printout from gun dealer. was told they would have to call. I was never told this otherwise I would have gone to cabelas earlier. manager ***(or something like that)sorry, theres nothing we can do for you. tried to email cabelas customer serviceon ***. was timed out, not able to complete form.called cabelas on *** 1030pm., opened a case, was promised I would receive a call on ***. NOBODY EVER CALLED. called customer service again on *** 630pm.they don't know why I was never contacted.

I spent 200.00 dollars on a pair of waders in 2015. The sales person in the store explained the Cabelas warranty if they should ever leak they would replace them.I thought the price was outrages but purchased them for my husband to wear twice a year when he takes our dock in and out.I had purchased cheaper pairs at Fleet Farm and they leaked after 3 years.So fast forward to spring 2019 and my Cabelas waders leaked.So waders and receipt in hand my husband goes to Cabelas in Rogers,MN to exchange waders he wore 7 times,only to be told that Cabelas won't honor the warranty they promoted when they sold me a piece junk that cost me 5X what a pair the same quality would have cost. So after talking to customer service rep, the assistant manager and manager of the store my husband was turned away with leaking 200.00 waders.This is after the store managers got out a magnifying glass to inspect the waders to find an imaginary hole that I somehow did wearing them a few hours. No hole was found and they indicated the waders were in prestine condition and because they are in good condition we can give you a discount on a new pair ,NO you need to honor your warrenty. This is the 3rd product this year I have purchased from them that was junk the first was a *** weather station that stopped working after a few weeks,the second was a game camera that was on the shelf but package opened it was the only 1 so I bought it only to get home and it takes a picture every second, so I have spent a lot time on Cabelas junk this year.Lucky I have prepaid Legal so my next email is to my attorney to see if this bait and switch on this wader warranty is even legal.

I purchased a firearm from Cabelas, went to shoot it and it did not fire. When I returned the firearm to have it repaired on February 12, I was told it would be 3-5 weeks. Repeated efforts to retrieve the firearm or purchase price have returned no results. I have spoken with several employees and one manager (Dan ***) and tried several times to reach out to the manufacturer (no response). Mr. was very helpful. I was told that he had been in contact with *** and my firearm would be shipped out the first of this week (5/13). I paid good money for a product that was defective and would like the product in good working order or my money back by the end of this week. I think I deserve that much.
Product_Or_Service: *** firearm
Order_Number:

I have spent 10s of thousands of dollars with this company and after it sold out to *** I am done. Their completely insane policy of keeping a gunlock on all firearms until you leave the store cost me a warranty on an $1100 firearm I had shipped to them as my FFL. I explained to them that for my warranty to be covered I must inspect the firearm and inspecting the action is crutial. They refused leaving me no option but to continue with the transfer. Well wouldnt you know it the gun is defective. They will never again put one single penny of my hard earned money into their registers due to their unbelievable mnic policies. Would you buy a car without first test driving it to make sure there is no issues? No you wouldnt. Who the hell would buy a firearm without first checking the single most important function of the gun. Thanks for screwing me I will make sure I spread the word.

Daily Spam
Ever since the takeover by *** , Cabela's has been sending daily e-spam from *** .
I have unsubscribed more than 20 times which Cabela's continues to ignore. I have also contacted Cabela's Customers service by phone, who made some fake key board taps, then lied saying all taken care of.
Current spam e-mail from Cabela's

Return-Path: ***
Delivered-To: ***
Date: Wed, *** 13:48:47 -0000
List-Unsubscribe: ***
From: "Cabela's"
To: ***
Subject: Enjoy % Off, Today Only!

Company will not stop sending email advertising. I have tried to unsubscribe and also tried contacting customer service.
I made a purchase in *** for ***, and then went fine, but I have not been able to opt out of their newsletter and email marketing...that is now spam.

Company will not stop sending email advertising. I have tried to unsubscribe and also tried contacting customer service.

I've used the email link to unsubscribe, several times and contacted customer service twice, yet emails keep arriving.

Plastic thru hull fitting knocked off putting boat on trailer the first time out.
Did two hour break-in run on about ***. After putting boat on trailer pulled drain plug and about a quart of water drained out. Then stored boat in enclosed garage for the winter while I mounted trolling motor, fishfinder etc. *** launched boat to test new trolling motor etc. Floated boat off trailer and got out of vehicle to tie boat to dock and saw the auto bilge pumping water. Waited a minute or so and when it didn't stop put boat back on trailer to see what was wrong. Upon looking around boat I saw that the thru hull fitting was missing from the forward live well on starboard side. I noticed a scuff in paint next to the fitting hole. Since there was so little water when I pulled the plug the one and only time I had the boat in the water it appears to me the fitting was knocked off when it hit the trailer bunk as I was loading boat on trailer. I have since learned the fitting was plastic and mine is not the first to have been knocked off. Upon further questioning I've learned the boat manufacturer redesigned the boat and moved the live well pick-up to the "back" of boat, in ***. So, my issues are #1-Plastic thru hull fittings should not be placed below waterline in harms way for obvious reasons, #2-The problem was recognized and corrected before my boat was sold. I was fortunate to have launched the boat by myself so I saw the bilge pump working instead of having someone launch me and drive away while the boat took on water or to have it knocked off from debris in the water while I was miles away from a ramp. I have been communicating with people at *** and they're sending a new part (made of resin) to a dealership for installation. However, I still have a hole in the bottom of my boat with a fitting that may or may not prevent a hazardous/life threatening situation. *** has also recognized the problem and corrected it on newer models since ***, although mine was sold as a ***. Also, when shopping for new boat (***) last year *** were carried by numerous Cabela's Boat Centers. This year they no longer carry ***.

Advertising a sale item they never had
Cabelas sent a sale flyer to me with a beginning sale date of ***. It arrived a few days prior to the beginning of the sale. It advertises prices being good in *** and on-line. On the front page is a *** Rifle Scope, "Great Price" "Special Buy". Advertised price of $*** Item number is ***. I looked on-line on *** and item number took me to the newer version of the scope at a price of $***. On *** I looked on-line and same thing happened, I then called *** store and was told they didn't have one in stock and could not get one. On *** I received the same flier in an email and called Cabelas order line ***. After talking to 2 people I got them to admit they never had any in stock for on-line or phone sales and all stores were sold out at that point. They stated they could not tell if any stores ever had stock. I believe they never intended to sell the scopes at that price or never received stock, but then took no action to fix the flier or stop emails from going out. I failed to get names of anyone I talked to. They offered approximate same items by other another manufacturer for $*** for a *** or $*** for the newer version of the *** Scope advertised. This has happened 3 times in nearly as many months on other items in cabelas fliers. I told them to quit sending them as they don't do me any good because they won't honor their pricing anyway.

I purchased 3 $*** gift cards for cabelas in ***, when they went to be used they all showed invalid.
I didn't keep the receipt for them because, I dont keep receipts for anything. I talked to *** cust. service rep for cabelas and he told me that without the receipt, its not cabelas problem and theres nothing I can do, even though Cabelas already received the money for the gift cards.

The ammo I purchased was not packaged carefully and arrived loose/damaged. I was told I would receive a courtesy gift card but never received it.
On *** I purchased 5 boxes of ammo from Cabelas.com website. My order number is: ***. When it was delivered, upon picking up the package I could hear and feel the bullets loosely rattling inside the shipping box. Sure enough when I opened the package, there were loose bullets everywhere. One ammo box was opened/damaged - Item:***.

I called Cabela's customer service to complain on approximately ***. I spoke with a lady who told me the only way they could provide a refund was if I went into a police station and signed a form to transfer ownership of the bullets to them for disposal, fill out paperwork, and submit the paperwork back to Cabela's. This option was not acceptable to me for many reasons: 1. I am not wasting my time, gas money, and life safety going into a police station; 2. No where on Cabelas website does it say this is the policy for refund of damaged items; 3. Cabelas is 100% at fault for neglecting to properly and safely package and ship ammo; 4.The value of the damaged ammo is only $*** which is absolutely not acceptable to put a customer through all the hassle for such a small refund amount; etc. etc.

The lady I spoke with said she understood my concerns, and said that since I would not fill out the form at a police station to relinquish the ammo over to them, the only other option is for her to provide me a courtesy credit via gift card sent through the mail. I accepted. She said the value would be $*** (price of the ammo minus tax $***) because it's not an actual "refund" but rather a courtesy credit for the hassle.

I still have not received the courtesy gift card, nor any further updates or communication from them. I would like my credit card. Cabela's seriously needs to re-train their associates to take care and concern for the safety of others when packaging and shipping ammo.

Also, I can provide a picture as proof of the ammo being loose/damaged in the shipping box.