CABELA'S

I received the Cabela's catalog and noticed a firearm advertised for a specific price and I tried to order the good at the specific price online but the price jumped up by $***. I contacted customer service and sent them pictures and they said they will not honor the advertised price due to a pricing issue on their end. I only wanted them to honor the advertised price. I have posted to their various social media platforms and included pictures but they will not respond to those either
Product_Or_Service: Firearm

Cabelas sent an advertisement for a firearm. When I went to purchase. They told it was a misprint and refused to honor their advertised price. I spoke the General manager of the Buda location. He refused to honor it quoting corporate told him not to.
I spoke with Barb at corporate and she offered a*** gift card. Not acceptable. The price difference is too great. Next she offered to sell me it a discounted rate. Still no good. That made it still 3 times the advertised price. She asked if I would to speak to her supervisor I said yes please and she hung up on me.

Not honoring advertised pricing
I received a catalog in the mail yesterday and called in to make an order for a *** rifle that was priced at ***. The first lady I was talking to went through the whole process and I was checking out when the phone went blank. I called back and was told they could not honor their advertised price. I have tried to talk to manager and have sent emails with no responses. Cabelas has always honored their pricing even on mistakes without question in the past.

The Cabela's store refused to uphold refund/exchanged on product with a "lifetime guarantee."
I had a very unpleasant experience the morning of *** at the Cabela�'s in ***. I attempted to return a pair of Cabela�''s *** Waders with a receipt from an in-store purchase. The waders touted a "Lifetime Guarantee" against quality and manufacturer defects. The waders had developed several leaks. One leak (also the worst leak) had developed over a year ago due to a poor seam bond. My solution to this was to avoid wading that deep in the water to stay dry and I continued using them to hunt. The boots have also developed a leak where the sole attaches to the boot upper. When I found this leak I decided to return the waders back to the store with the intention of getting another pair under their �"Lifetime Guarantee.�" I was met by a customer service representative at the returns counter where he referred me to the Footwear Manager by the name of �"***.�" *** was absolutely horrendous to deal with. He inspected the waders thoroughly, however when I pointed out the seams that had failed due to craftsmanship, he took it upon himself to point out other points of wear that did not affect the performance of the product. He even started pulling apart loose stitching on the outside of the garment and said the it was from �"wear and tear,�" and the item could not be returned. This loose stitching was very small and was not in the source of any actual leak (after I returned home, however, this area did leak from he damage the employee caused).

Manager �"***,�" also pointed out what he believed were punctures in the boots, however, these marks he thought were punctures had never been the source of a leak. *** was not helpful, used a condescending tone that implied I was trying to scam to Cabela�'s Company. He talked over every sentence and comment I tried to get out. I attempted to point out that the product was not leaking from the areas he pointed out. His service was so poor another customer in line behind me, who was a total stranger to me, told *** that he was unhappy with ***�'s customer service, to which *** continued to argue with.

I asked to speak with a store manager. I do not recall her name, but she was much more pleasant to deal with. Though we disagreed on a solution, she listened to what I had to say and was very respectful. However, she looked at the issues *** pointed out (again, these issues *** found were not leaks, nor did they affect the performance of the product) and told me I could not return them. I was told that I "have gotten enough life out of the product" and they would not hold up on their end of the guarantee.

I then called the Cabela�''s customer service line and spoke with two representatives who were very helpful and advised that I send the waders to the *** location to be evaluated and returned, but they would not cover shipping up front.

I am very unhappy with my interaction with the customer service members in the store. I did not deserve to be talked down to in such a way, and I feel very strongly that the store members are wrong. I have returned items in the past without issue and I want to know what has changed.

I also feel that the store has no right to tell me how much life I should get out of their product. How can they say I have gotten enough life out of the product and the guarantee is negated? The only issues in the product were absolutely from manufacturer defects, i.e. poor stitching and seams.

I placed an order from cabelas and received my confirmation email. 5 days later it was cancelled due to being sold out and being a discontinued item and I only knew that because I checked to track my order status. I received an email 2 days later, but by then the same item had been put back on sale again (?????). I re ordered it, received another confirmation email (What is the point of your order confirmation email?). Then yesterday received an email that it was on back order this would be that it is not being discontinued or they are ordering enough to fulfill the amount of orders they have. Today I check the status and it was cancelled. STILL NO EMAIL SENT SAYING THAT. I checked again this morning and they had the same item again on the website for sale today, but already sold out. It was not on the website last night, but was this morning. That means they had more to sell yet mine was cancelled. I am basically getting a "sorry too bad, but we can't help you".

It didn't used to be like this with Cabelas. At least not before ***. I won't shop at *** and I'm getting close to saying the same about Cabelas since they have done nothing to solve the issue.

Sale items purchased on Cabela's website were canceled three days after order was placed. Cabela's claimed no inventory.
On ***, I ordered 5 items(Order# ***) that were on sale on Cabela's website. On ***, I received an email saying that 2 items were back-ordered and 3 of the items were canceled. on *** I called customer service to inquire about the cancellation. the representative said the items were canceled because there was no inventory. I asked if I could receive similar items for the similar sale price since it was not my fault that their system allowed me to order items that were no longer in stock. the representative said no and offered me a $*** gift card as compensation which I did not accept. I am very disappointed with the way Cabela handled this situation. as a business, it is their responsibility to make sure they are not falsely advertising sale items that are not available and allowing a customer to placed an order. If their system allowed an order to be placed and false advertising was not their intention, then Cabela should offer a customer a similar item for the original advertised price.

Thank you for listening!

***, ***
***
***

Order# ***
Order Date

Order on "deal" boots cancelled after two days with no, I'm sorry, or other notification. I've been bombarded with texts and emails daily about their latest great deal. Probably sold my number and email to some other shady companies... Order SSN*** Don't get scammed.

On *** I ordered (order ***) Cabelas *** boots for $*** which was a really good price. On *** I got an email that they had canceled the order. I called Cabelas on *** to discuss the problem and was put on hold for 25 minutes before I gave up. I called a second time and requested a product specialist. He said they were out of them and that likely they were preparing for a new boot to replace it and basically too bad. It is not fair that I spend my time shopping and ordering from Cabelas not to honor sales prices. The same thing occurred on the order I placed on ***. This is false advertisement to offer products at good prices and not honor them.
Product_Or_Service: Cabela's ***
Order_Number:

Ordered Cabela's *** jacket from website. Received initial order confirmation via email. then email stating item was on backorder, then out of stock.
I had a pressing need to order an insulated and waterproof jacket for an upcoming trip my son is soon to embark on.
After perusing various websites, I narrowed the choice to a Cabela's ***(***) and a comparable jacket from a different vendor.
As a loyal Cabela's customer, I obviously opted for the ***, placed the order(***) and soon after received my confirmation email(order number ***).
Much to my dismay, on *** I received an order status change email stating the jacket has been backordered(***).
Needing the jacket soon, I called customer service this morning(***) in an attempt to determine when the back order item would be restocked.
the customer service representative Initially stated I would receive an email in about three days stating the restock date. After prodding a bit, I was then told the item was in fact discontinued and it would not be restocked.
I inquired if there was a Cabela's policy to provide a similar jacket in lieu of the now discontinued item. The rep stated no policy existed and basically I was out of luck. I was also told I was misinterpreting Cabela's order fulfillment policy, that there are no guarantees. Not sure how I can misinterpret a policy unknown to me and never provided, but that is another issue. When I place an online order and receive a confirmation notice, I should expect that item be provided or a similar item substituted.
A quick look at the Revdex.com website reveals I am not alone in this situation, very unfortunate for all those involved. I also had a bowhunting jacket in my cart, but during the check out process it was removed as no longer avaialble. This I am ok with because it was updated prior to order placement so I knew the item would not be avaialable.
As a loyal Cabela's customer, one that has spent multiple thousands of dollars over the years , cash and card, I am really saddened and disheartened at the outcome of my predicament. I truly thought Cabela's stood for something a little more than the bottom line, guess the jokes on me.
p.s. I went back on Cabela's website a few minutes ago and found a jacket which would have been comparable for only *** dollars more, but it too in now out of stock, this could have been offered early today when I was on the phone with customer service. Cabela's I truly do not understand where your customer loyalty has gone:
Cabela's *** 3-in-1 Parka with *** and ***(***)

Fake deal they take fake online orders. All my orders got canceled in different dates.

Order Status: Cancelled
Order Date: 12/27/2017

Order Status: Cancelled
Order Date: 12/18/2017

Order Status: Cancelled
Order Date: 12/18/2017

Company refuses to issue a refund on a cancelled order, which is being shipped to one of their store locations.
I placed an online order on ***. I decided to cancel the order, which was still being processed (according to their website). I tried to call the customer service number I had received that said offered service 24 hours a day/7 days a week. There was no live person I could talk to. I tried all the menu options. So, I sent an email asking for the order to be cancelled. I didn't get a response, So I contacted them again on *** and tried to confirm the order had been cancelled. I was told it was too late to cancel it. I would have to wait until the item arrived at the store and then cancel it on my own. I was also told that I couldn't get a refund. I have not and will not ever have this item in my possession. It is not being shipped to me. It is being shipped to their store. They should be able to transfer the item to stock inventory for that store and refund my money, but they refuse to do anything. Plus the item in question is an item they have in stock at the store already, so I shouldn't even have to wait the 2 weeks they say it will take. So now, they are holding my money hostage on a product I will never see and I have to deal with it myself, at their store, in two weeks (which is *** miles from my house) in order to get this taken care of. This is ridiculous and some of the worst customer service I have ever seen. If the item had left their company and was being sent to my house, I could see the issue, but it is a completely in-house transaction.

Purchased a firearm and after taking it to a range and having non stop problems, I was asked to remove it from the range due to safety concerns.
Purchased on ***
Purchased from the *** location
*** 9mm
Problem date ***

Gun has issues feeding and ejecting rounds. I was asked to remove the gun from the shooting range because I couldn't get more than 10 rounds to cycle without issue. I was told that it was unsafe to continue use. Cabela's won't offer refunds on firearms due to safety reasons, which is exactly why I want a refund.

I purchased a *** 1.5 men treestand thru cabela's in ***. The item had a default nad cabela's refused do assist with a replacemen
Purchased the *** 1.5 men treestand online from cabela's in *** from cabela's online store. When I tried to set the treestand together I noticed that it had some problem with the seat, as it looked like there was an issue with the measurements of the seat. Looked at the instructions coming with the treestand and called the number for *** customer service provided in the booklet which came with the treestand. After we followed the instruction from *** customer service we were still not able to set up the treestand. Called back at *** and they said they would sent a new seat. I received the new seat in *** but was not in the country until ***. In *** when trying to assemble the treestand I realized the new seat had the same problem. I conducted cabelas customer service and explained the situation. I received a mail from cabela' customer service stating that they can't help me since I already had conducted *** and received a replacement seat , although the seat had the same default again, cabela's,s customer service replied that they can't help me since I had already contacted *** and they sent a replacement seat. I wrote back that I am not happy with this solution and also reminded them that I purchased the *** product from Cabela's and not from *** but did not get any answer anymore.

ADDITIONAL DETAILS:
Case is being handled by another organization:

I ordered several items from Cabelas onNov. 21 with a gift card and CC payment. I received the items approx. 5 days. Later. The coat was for my husbands Birthday. Dec.12. The coat was too big so I filled out the exchange order included in the package. On Dec.26th I received a gift card for 1/4 of the coat. No email that the coat was out of stock and no email asking what I would like to do. Just a stupid worthless gift card. I called to find out why I receiveed a gift card and no coat. They service representative said she was sorry but the coat was out of stock. This is the worst experience I have ever had . They offered nothing. I just wonder why I did not receive some sort of notification.

I bought a new firearm from Cabelas and it was defective. After taking it to the store they gave me no reasonable options.
I bought a new *** firearm (~$***) from Cabela's in *** to use for a deer hunting trip to *** on ***. A sales associate showed me a display firearm and then when I decided I would like to purchase the firearm he went to the back room and got another one in a box. He said he would boresight the firearm, which he never did. I left the store and returned on *** to get the firearm boresighted. I was met with very poor customer service. They checked my gun at the front of the store, walked me to the back and put my firearm behind the case, but without explanation left me standing there for 25 min until I was finally able to get another sales asscoiates attention. After this I waited another 30 min until they foresighted the firearm. On *** I went to *** for my deer hunting trip. I went to sight in the firearm and it would not fire. After showing it to a few people that were more familiar with that kind of firearm they pointed out that the bolt does not rotate down all the way, so the weapon fires, but the firing pin does not touch the round. The safety on the gun also does not work properly. These are both huge safety issues. After finding this out I called the Cabelas store in ***. I was told by a sales associate that there was nothing they could do, but that I should drive 2 hours to the Cabelas store in *** and they would exchange my firearm for a functioning one. This was after Cabelas firearm department employees saw this firearm twice and did not notice the defect. I chose not to do this because by the time I would be back, it would be dark and I would be stuck with a gun that was not sighted in, when I was planning to hunt early the following morning.. I instead chose to drive 2 hours there and 2 hours back to borrow a firearm from a friend that was sighted in and functioning. I had driven 4 hours round trip and missed a dinner and everything else at our lodge. I then had to return the borrowed firearm to the person I borrowed it from and then drove back to . I went to the Cabelas store in *** on ***. I brought the firearm into the store and explained what happened, including all of my waisted time and money to a sales associate, ***. He proceeded to tell me that there was a factory defect with the firearm and that I should have planned further ahead of time and that my only option was to send the gun back to the manufacturer for them to try to repair in 8-12 weeks. I then asked to speak with the manager, ***. He refused me a return or a exchange, which contradicted what I was told on the phone the week prior. He was extremely *** and told me my only options were to send it in to *** or sell it back to them at % of what I bought it for even though it was never fired because they sold me a defective firearm. He tired to compare it to a new car, but ignored me when I asked about the lemon law. I was hoping to go hunting agin the following weekend since my license was still good so I asked him what my options were if I wanted to do that and I was told, I would have to purchase another gun from them so I was not able to go. I decided to leave the store, but not before I heard *** speaking poorly of me to another employee. I waited another hour in the store, not to mention still having to drive home.

I purchased *** Jacket in ***. Order number: ***. The order was fully executed. My credit card still charging.
I thought I was successfully purchased the item as I expected. It was supposed to be ***. Today, I checked my credit card billing. I realize that the CABELAS.COM *** still showing pending charge. I do not understand. I went to CABELAS website. I realized that my order was cancelled. I had make the next step of plan that this order was cancelled. Even if cancelling the order, at least send out the cancellation email to let the customer know. Next Monday is ***. Now I have to get a similar item again. I most likely will not be able to get the lower price because I have missed most of the deal because I thought I got this one on hand. Such terrible communication! It really *** me off I have to file this complaint. I hate last minute shopping.

Complaint Details Unavailable

On their website, they claimed a rebate was available for $***, but when I purchased and went to file the rebate it was only for $***
I purchased a combo item sku *** & sku ***. On the companies website it said there was a manufacturer rebate for $***. So I purchased the item based on this. When I got the rebate form from them, the rebate only was good for $***.

I placed an order for a *** jacket on *** $*** on sale and regularly $***-$*** due to losing my husbands earlier that day. I received an email *** thanking me for my order and telling me my item will be shipped by ***. It is *** and I checked tracking of this coat and my order says it was canceled, the item is now out of stock. I have not received an email telling me any of this information at all. It is 30 degrees outside where I live and my husband has no jacket due to waiting for this. I have missed out on all sales from other stores now, so not only will I be paying $*** somewhere else, but my husband is freezing at work!
Product_Or_Service: *** Active
Order_Number: ***
Account_Number:

On *** Cabela's had a sale on a *** hand gun, I called to see if I could order it off line since I lived out of town they told me no that I had to go to the store and purchase it because it was a door buster. When I arrived at the store they were sold out and they told me to purchase it online? So, I purchased it that day online under my credit card, my name, and my address but it said it was on backorder for quite some time. I got my confirmation email saying that I *** purchased the gun and was billed and will be the person picking it up. Yesterday I received a new email saying that my gun was ready for pick up but in this email, it said it was billed to *** but it was still purchased on my credit card and I was still listed as the pickup person. When I got to the store I gave my ID to the worker and said I was here to pick up my gun, he looked at it and left for about 20 minutes to look for the gun and then came back and told me he cannot release the gun to me because I am not the purchaser. I then told and showed him that I am the one who purchased the gun I even have confirmation emails under my name with confirmation numbers that match up to the paper they have that somehow got under a different person's name. I asked them what they are going to do so I can do my background check to receive the gun since I already purchased it on my credit card though Cabela's that is under my name. They walked away and were gone for almost 45 minutes, they came back and told me there isn't much they can do for me and I told them there must be something since this is not my fault that this order got *** somewhere and that I would like it fixed since I already purchased the gun. They left again and had not returned for another 15 minutes and then they came back and told me that they will have to refund the gun and I will have to repurchase the gun, which I simply agreed to since I already owned the gun. They continued with the refund of the gun and once they refunded the gun they took it and walked away I asked where they were going with that because you guys told me I had to repurchase it, this co-worker told me he didn't know that and walked away and didn't return for another 15 minutes. I was then told I was unable to purchase the gun because of the transactions we did and that I am now RED FLAGGED with the Bureau and so is ***. I asked them how I am red flagged for something I didn't even do and that I never even did a background check. They told me there was nothing they could do and I could not purchase a gun from them ever again. I said okay well I would like a more detailed reason to this since I purchased a gun under my name with my credit card but you company somehow put someone else's name on my order once it was ready for pick up and they couldn't give me any answers. I then asked them if they were going to do anything for me because of this mishap and my time wasted, they wouldn't even give me a gift card or anything? I left this store very mad and upset that I somehow didn't even get a gun that I purchased and now I can't even buy any gun. There was about 8 men involved with this incident at the store and none of them had answers for me, none could figure out what happened with my order and they also couldn't allow me to leave the store with my gun just return it to the store because that what they told me I had to do to purchase it again under my name then turned around to tell me I couldn't purchases the gun. How did Cabela's mess up my order and put it under someone else's name and not be able to fix it? How can they lie to my face and tell me to do something and then tell me I can no longer do it? Why should my name be flagged in a system where I can no longer buy a gun nor *** for their mishap? Why did not a single employee know what to do or how it happened? Why did it take me over two hours at the store and to travel there to not even receive an item that I already purchased and I could even provide document to them that It was me who purchased this item and not ***? Somehow my Cabela's account was switched up in their system and is now under the name of *** but everything in the account is still under my name. I even just logged into my online account and it states that *** is the account holder which he is not and never was.
Product_Or_Service: *** Single-Action *** Revolve
Order_Number: