CABELA'S

Ordered a *** camo life vest as on web site Received a *** blue vest Emailed customer service and tells me to ship back At my fees and I do not live anywhere near this store Poor service They shipped wrong item and will not help but tells me to ship back At my cost and does not help or say sorry about advertising the product and not giving as I ordered or wanted
Product_Or_Service: Customer service

cabelas customer service said if they don't cover the hole in the boot w/ a warranty they would send them back to me. instead, they destroyed them
I owned a pair of cabelas brand rubber boots that had a hole. cabelas customer service said to send the boots in to see if they were covered by their lifetime warranty. the also stated 'if they won't warranty the boot, they will send them back to me and I can patch them'. instead, they destroyed the boot and sent me a check for $. they are $*** boots. I spent $*** just for postage to send them in.

had they not told me they would send them back, I would have just patched them. they clearly lied and don't want to correct their error. I have documentation if needed, but i'm not computer savy

I ordered three firearms. 5 days after I ordered the firearms I was informed the items were out of stock.
The call center refused to substitute any of the three firearms I had ordered for the price I had paid for the items. The one substitute I was offered was over *** what I had paid for the original item. The website shows models of the exact same specifications that the call center refused to substitute for. I have ordered ammunition for the firearms that I can not return. I only want a similar item that I had ordered for the price I had paid.

I purchased a boat from Cabela's on May 6th,2020. They were running an ad that said you would receive a $*** Cabela's gift card with the purchase. I have called the store, physically gone to the store and now contacted the company *** that they do their financing through. I have been told the card was coming by email for over a month now, no card has been received. The finance company told me it is the dealerships responsibility to issue the card, and the dealership is telling me it is the finance companies. I believe this was a false promise. No one at Cabela's boat department will give me a straight answer and continue to put me off.
Product_Or_Service: *** boat
Account_Number:

I ordered an item over two weeks ago, which has not been delivered. I have attempted to call and email Cabela's but they have not responded.
I placed an order on May 26, 2020. The order number is ***. The tracking number for the missing item is ***. It has been over 2 weeks and I have not received the item.

I tried to call Cabela's on 6/9/2020, but after being on hold for over 2 hours, I gave up. I also emailed Cabela's, but they have not responded to my email. I again tried to call them on 6/11/2020, but after multiple hours on hold, it is apparent that Cabela's has no intentional of answering their phone.

I bought a new *** Shotgun on 06/06/2020 took out to test it on 06/07/2020 the gun didn't work outta the box!
I bought a *** 12 gage shotgun from Cabelas. The weapon did not work right out of the box!
The bolt handle fell off the weapon discharged while camming a round, the weapon wouldn't cycle for it being a semi-auto Shotgun and every round got jammed or would get caught in the chamber. Just piece of ***!
My biggest complaint is I returned the weapon and Cablelas would not return it they charged me a total of *** dollars taxes ect. and of course I didn't want the weapon they brought it back from me for *** dollars for a loss off *** dollars. Why sell garbage that doesn't work or leaves customers unsatisfied or disappointed.

Incorrect process followed by your company in handling my order
I placed an order online which included 2 backordered items (order # ***). Upon placing my order, Cabelas withdrew the full amount from my account. Per www.cabelas.com website "backordered item charges will not be withdrawn from you account until they ship", so there was issue # 1. I then emailed Cabelas and made this aware, 2 days later I received the money back into my account, but no reply from Cabelas.
That same day (06/03/2020) I called Cabelas to ask status of backordered items. 1 didn't have a date and the other had a date of last week but yet I still didn't have my item so I canceled the two back ordered items. Upon cancellation, I checked my bank account and Cabelas CHARGED me for the canceled items when all they had to do was leave the money in my account!
I then called Cabelas again, this time I had to wait on hold for 30 minutes and when I finally got through the customer service rep just said "there is an authorization hold on your account" but wouldn't remove it, tell me why or anything.
So you first incorrectly charge me, reimburse me to fix the issue, I cancel the order and then you charge me again? How am I being charged for a canceled order????

Placed an online order with Cabellas online order #*** tried to cancel and they state they cannot cancel orders. No option to provide a refund.
Placed online order #*** making sure to select only items available for in store pick up order. When I received the email confirmation the store pick up date was for June 5th. When I called customer service to advise that there was no disclosure on the site about the delayed availability of items and that i'd like to cancel my order they stated that unfortunately they had disabled the ability to cancel orders. Cabellas has no notice of disclosure stating that they are unable to cancel orders online once they are placed. Nor do they have a disclosure on the site that states that they are unable to fulfill same day pickup. I've copied an excerpt from their site below stating the contrary:

ALERT While our store is temporarily closed in cooperation with local government officials, we are here to help you stock up on essentials with free, same day curbside pick-up, including firearms by appointment. Call us at *** between 9am and 4:30pm daily to place an order

Purchased brand new boat 2/2019. Took delivery end of february. Used boat last week of March 2019. The fiberglass cracked and broke in numerous places. 6 out of 7 rod holders broke. The front of the boat had large section of spider cracks and fractures where it attached to the trailer. boat returned to they 4/6/2019 for resolution of problems. Cabelas sent boat to off site repair shop for fiberglass repairs. Owner and technician of fiberglass shop informed me that the repairs were totally inadequate and would break again upon use and could not be guaranteed. Boat returned to Cabelas and rejected by me. Cabelas refused to make things right. I asked for a new hull and the boat to be repaired properly or my money back. After weeks of phone calls not being returned I hired an attorney to make them do the necessary repairs. It took 3 months for Cabelas to respond to the attorney's calls. In December 2019 boat was returned to factory for repairs. After an extensive list of repairs the patched up, glued together piece of junk was returned to Cabelas in February of 2020. We picked the boat up in a snow storm. On May 10, 2020 the boat was uncovered in an attempt to go fishing. The boat did not work and many flaws were found in the repairs. I refuse to accept this junk boat. HELP!!!!
Product_Or_Service: *** boat

I am owed a gift card and received a empty envelope
Our sincerest apologies for the inconvenience that this has caused. We do see that the cancellation is due to the item being out stock. Our automated system does allow for the item to be listed online if inventory is available in a store, however, currently we are experiencing a delay in the system being updated with current inventory information due to the unusually large amount of website traffic and orders that are being submitted. While our outfitters are working to bring us back to normal response times, we do appreciate the patience and understanding of all of our customers during this time.

Upon further investigation, we do show that a gift card was re-issued to you. Our management has been notified of the situation to review for improvements or training opportunities where they may be needed. We greatly appreciate you bringing this to our attention. Our website does show the item online however, this is listed as shipping: unavailable. These cannot be placed in a cart.

For the inconveniences that you have experienced, we would ask that you please accept an additional gift card as part of our amends while we are working to bring our response times back to normal. This will be delivered to you within the next 7-10 days after it has been processed. It is our hope to restore your faith in us in the future. We would be happy to help place an order for another item that you may be interested in or, check stock on an item prior to the placement of an order to help decrease the likelihood of a backorder or canceled item in the future as well. Please let us know if we can be of any further assistance to you, Ross.

Ordered a rod/reel combo on 3/18. Got only the reel. Emailed cust service 4 times called once. No response and no rod ever sent.
Ordered a *** fly rod and reel combo( item ***) on 3/11/20. Order number *** .Sent to my dads for his birthday. He received only the *** fly reel. We gave it some time as it said on their website the rod may ship from manufacturer. After a few weeks I emailed customer service (4/7). I tried emailing yet again on 4/10 and 4/29. I received no response. I also tried calling and sat on hold for well over 10 minutes with no answer. Having been a long standing customer of Cabelas, I am vastly disappointed. I want to get this cleared up before a scheduled fishing trip in October

Cabela's price match policy listed on their website is different from the policy their customer service representatives must use.
Cabela's price match policy is listed on their website at this address:

https://www.cabelas.com/category/Price-Match/2750221080.uts

The top of the page boasts "WE WON'T BE UNDERSOLD!" in giant letters. I have also received several sales flyers in the mail advertising the price match policy, stating that details can be found on the web site.

Upon reviewing the program details on Cabela's website, I have found that the price match policy has strict guidelines that make it really not as good as it seems to be advertised.

On 4/9/2020, I was denied a price match on an item listed at *** for $*** ($*** at Cabela's) because the price was a "One Time Offer" from ***. Section 8 of Cabela's policy does not list this as an exclusion. Section 8a excludes "flash sales or hot buys" which are generally time limited sales. *** price offering has been the same for weeks and is still the same, 3 weeks later. Product listed here:

***

I purchased the product from *** and Cabela's was undersold, contrary to what the big bold print on the advertising says.

Today, 4/30/2020, I was denied a price match again. This time on Cabela's item ***, listed for $***. I requested to have the price matched to $***, which was listed on ***. Section 5 lists *** under one of the "qualifying websites" that Cabela's will price match. Section 5 states "...must be on a website operated either by one of the following online retailers..." I was denied this price match because the product was offered by a third-party seller through ***, and was not being sold by *** directly.

The customer service agent explained that the policy they were looking at stated that "marketplace" type sales and sales offered by a third-party were not eligible for price match. This is NOT stated anywhere in the policy listed on Cabela's website. The item I wanted to match was listed on a website OPERATED by ***. There seems to be a discrepancy between the policy listed on Cabela's website that is shown to consumers and the actual policy that Cabela's uses.

Placed a order at Cabela's.com and my order was cancelled and I was not informed... I go back online and the item states its still available...
Placed a order at Cabela's.com and my order was cancelled and I was not informed... I go back online and the item states its still available...

Have a defective ak-47 rifle and want to send in for repair under warranty. No one in offices at manufacturer. Cabelas wont refund.
Have a defective ak-47 rifle and want to send in for repair under warranty. No one in offices or any way to call due to covid. ridiculous. horrible service.
How do I send it in for repair/replacement when no one will take my call????? No one is in the offices!!!!! Cabelas wont refund!
purchase date: 4-17-20
*** ak-47, *** dollars including tax.
purchased from cabelas ***
serial# ***
I will never buy another Cabelas product again.

False advertising. Undelivered promises. Not living up to their commitment.
I ordered this item on FEB 28. That was 6 weeks ago. The website said 4-7 business days. When I didn't get my item, I called in and they said it should had said 7-10 business days. After waiting 3 weeks, I called in again and they said due to Corona Virus they are back ordered. Wait, I ordered this before any of this happened or started. They said it could take up to 4 weeks. They apologized but offered me $*** for the hassle. Said that would be here within two weeks. It has now been 2.5 weeks and no $*** certificate. I have 10 days left till we hit the 4 weeks they added 3 weeks after I bough the item so who knows if I will ever see this item. Don't worry, they took my money back on 2/28/20. Can't cancel it now as who wants to start 5 weeks over again.

Made my purhcase for a shotgun, pistol and ammo on 3.17.2020. Items that were in stock and being shipped to the store for delivery were the shotgun and pistol. The ammo and magazines were on backorder. I received an e-mail that my order was ready for pick up. I called the store, identified their process to pick up the firearms and traveleda bout 45 minutes away to reach the store. Upon arriving, I was greated with a woman at the gundesk and was told they are NO longer providing anymore pickups or sales and stopped at number 95 for the day. This was at 3p on a Saturday and they closed at 7p. Upon coming in the next day to pick up my order, I was informed just the shotgun was available. Upon reviewing my order, I see the pistol would delivery to the store (still stating in stock) on 3.27.2020. The remaining items are still on backorder. I checked my order the previous night (3.26.2020) and the information was the same. Upon waking up and just before leaving to pickup my order, I see the pistol was cancelled. I haven't received any communication about why or even the fact the pistol ONLY was cancelled. Upon calling their support line (since the store, firearms are NO longer taking calls) I was told my credit card was declined. Upon further quesitoning they changed their story to that because the item was on backorder, they cancelled the backordered items. Viewing the same thing as the analyst on the call, I had said well that's not true either because my total bill went from *** to *** (roughly). I said they *** for the cost of the pistol is the ONLY thing that was cancelled. Why is that? They refused to give me much information other than it was. Mind you, I had contacted the customer support for this order and other things I was purchasing from them. In fact, I called two days before about another item and asked to have a followup on this order, they told me the gun is in the warehouse and will be available for pickup on 3.27.2020.
Product_Or_Service: Firearm
Order_Number:

Placed an online pickup order for an IN STOCK firearm on 3/14/20 and the order was cancelled on 3/21/20. Item was still in stock as of 3/19/20.
I purchased the firearm on 3/14/20 from Cabela's and experienced a terrible, shady selling practice. They are listing items and taking orders for items listed as IN STOCK that apparently are not. I have screen images of the items still being sold 5 days after my purchase listed as limited stock. When I ordered the site showed them as IN STOCK. So, the site was updated, but apparently it was false information. Below are the details and more specifics.
Order Confirmation
Order Number: ***
Order Date: 3/14/2020
In Store Pick Up Estimated: Mar, 26, 2019
***
Item: *** MODEL: ***

Here's some notes from my call with customer service.
I called for a an update on the pickup date on 3/21/20 and was informed that the order had been cancelled. I was not sent any email or other correspondence letting me know that the order was cancelled. I have screen shot images of the Cabela's website 5 days later on 3/19/20 of the item still being sold with Limited Stock and pickup in 5-8 days. I spoke to Mike, Lisa, and Kim (a supervisor) about why my order was cancelled, and I was told they can't guarantee a delivery they expect on 4/1/20 so they cancelled my order. I don't understand why my item was not fulfilled when they were still selling them after my order date, or why my order is not at least on back-order for the shipment expected (4/1/20) - 4 days after my original pickup date.. This is a terrible selling practice. I have purchased other items (some non-returnable) for this firearm expecting to pick it up on March 26. The only thing they suggested was to return items to Cabela's that I ordered for a refund or try and re-sell my non-returnable items. Kim, the customer service supervisor tried to explain that *** does the same business practices of selling items not actually in stock, which I have never experienced. I told them that I don't need the item right away and would be willing to pick up the item when it is eventually in stock, but she said Cabela's can't take an order if it is not in stock. This makes no sense, since they processed my order and now say it is not in stock. Terrible selling practice and customer service experience.
Makes me wonder if they sold my order at an increased price at the store since demand was high, and are now cancelling the online orders. I'd love to know if they really are selling items on a first come first serve basis like they claimed on the call. Be great to see if there were any receipts for this item after 3/14/20, including the price paid.

A sales flyer was sent to my house where they advertised on the entire page how they would not knowingly be undersold, ***
In the flyer they said they would match any lower price item I find plus *%. I found an Item I wanted them to price match at a on line gun shop at a lower price than the item I have been watching to go on sale for a long time. I visited the *** Store, found the item on their shelf brought to the counter. They told me that the gun shop I had mentioned was not on their list and they would not price match, as promised in the flyer they sent to my home. I asked if they could match the price to a gun shop that was on their list. They said they did not have the resources to do that, refused to help me or provide me a list so I could do my own research. Upon returning to my home I called the Cabelas 1-800 customer service number and asked if they could do a price match. They looked the item up and said no that the item was on back order and that meant they didn't have to price match as promised in the flyer they sent to my home.

I ordered a pistol from store. It was the wrong model number. Asked for a refund. Told me it would take 2-3 weeks.
On *** I went to Cabelas in *** to order a *** pistol. The clerk ordered the wrong item (order # ***). I went to the store in *** and told the clerk that the model number was incorrect and I wanted a refund of the $*** I was charged. He said the refund would be issued in two to three days. As of today, ***, the refund has not been issued. Worse yet, Cabelas sent me an email saying that it would take two to three weeks to process the refund request. In the meantime I have to pay the $*** to my credit card companu.

Bought a first gun. Asked to demonstrate how it works. Denied. It took 20 min to load a bullet that failed to fire on 3 trials. Store refused return.
Sales clerk refused to demo firearm use before sale. Firearm fails to load bullets recommended by store. Succeded to load one bullet after 20 mins of trials but pulling a trigger did not fire a gun. Tried 3 times. Went to store within a week asking for help. Store doesn't have gunsmith nor some license to fix guns or test if broke. Was given number of shipper to deal with. Left message with shipper but no response for a week.
In summary, was sold gun without instructions nor adequate support. Store wont accept return or exchange.