Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have sent a new ticket as well as refunded the seat assignment fee
to the card on file
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meSincerely, *** ***

I have received notice that I will be issued a check to reimburse me for the amount I requested; however, I will not consider the matter closed until I have the check

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, the tickets have already been refunded due to the schedule changeAs mentioned, there is a delay by the airline and your bank of maximum 6-weeks for the funds to be back on your credit
card
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representative has reviewed your booking and advised you of the Future Travel Credit that is available in the amount of 666.00$This is valid until October, but please be advised that with the airline
rules, you must fly with Aeromexico only and travel must be booked and completed prior before that datePenalties and fare difference will apply upon re booking
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
As discussed with our Customer Care Representative, we are not able to refund the airline penalty fees but we have offered to refund our modification fees as a gesture of good will.
There is no further action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the
company (based in the Philippines) is still attempting to collect a $cancellation charge (supposedly from Iberia Airlines) although there was no legal booking made on 02DECTo avoid airline problems, I have cancelled the actual flight reservations with the IberiaJustFly will not admit that they made an error in issuing tickets on 02DECwhen they received no payment from me for those ticketsIberia Airlines files show that the tickets were paid for by JustFly by check, while JustFly claim that I paid JustFly by credit card, when there were no available funds in my account to pay for the ticketsJustFly refuses to cancel the tickets!Sincerely,Robert ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: The business wrote an Email to me that they will refund me $Please check the attachment. Sincerely,Chunhua ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and although I am still not happy with how it all was handled, we got our refund in a earlier than 6-weeksI believe a customer shouldn't have to wait that long when they are getting screwed overSo I am fine with closing this case. Sincerely, Asa ***

Good day,
Thank you once again for your feedback
As previously stated, we have stated our policies at the time of bookingThe fact that the Extended Cancellation Policy was purchased, saved you some other cancellation fees.
We apologize once more for the inconvenience but we are not able to offer any refunds on this booking
We consider the file closed
Best regards,
Customer Care Team

Response is accepted

Good day,
Thank you for your message
As mentioned by our Customer Care representative, we apologize for the inconvenience this situation has caused you.
As this one time courtesy we will refund the charge of 50.00$ for the cancellation that you and the other passenger was chargedPlease note the refund of 50.00$ will be back on to the original form of payment between 10-business days
When making future booking please be advised that there are rules our agency needs to follow by the airlines that would be stated on your ticket, beyond the hour period which is considered a void period some tickets are not refundable and some may occur penalty feesWithin the void period there are fees that are with our agency, these are written in our terms and conditions before confirming a new reservation.There is no further action we can provide, therefore we consider the file closed. Best regards,
Customer Care team

Good day,
Thank you for your message and feedback.
As discussed with our Customer Care Representative, we have reviewed your booking and have informed you that the payment was now processed.
You should received the refund within the next couple days
There is no further action we can
provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed the refund of the tickets with the accepted penalty
fees
There is no further action we can provide, therefore we consider this file closed.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your file and there was already a refund for a one time good will gesture.
The travel insurance is used when you have a medical situation or an accident that prevent you to fly, so
it doesn't work for voluntary reasonsIn case of a voluntarily cancel, you have hours to process a cancellation without any cost, and you get back the whole amount
For the other hours, you have to pay a fee of 75$ per passenger
There is no further action we can provide, therefore we consider the file close
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Carol ***

Good day!
Our Customer Care Representative has tried to reach out to you to discuss your complaint and as he was, he received some rude comments and a hang up of the call.
He advised you that the portion of your ticket was refunded and a portion was still open for use He was trying to
explain what we can do when you hung up and asked us not to phone back
Since there is no further cooperation from your end to let us explain, we can not action your file further and close it
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,*** ***