Bowman Contracting CO

Complaint:
***I am rejecting this response because:I haven’t received the refundI got
a mail saying that it was a mistake made by justfly staff and just an apology
I am looking for the refund for which I am eligible as per their cancellation
emailCannot accept apology mail instead of that. Sincerely,*** ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have verified with the airlineWe can confirm that the tickets can be refunded due to the schedule changeThe airline refund was processed already and may take up to weeks.
Furthermore,
there is our Justfly service fees that were refudned directly and may take up to daysA cancellation email has been sent to you to confirm the refund request has been sent
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I am unsure what they are referring to Extended Cancellation Policy. First time hearing it. Now it is true that Just.fly offered to credit me back the booking fee for this trip ($56.) That I accepted. Currently I am waiting confirmation from my credit card company (as per Just.fly had to wait to business days.)
However, upon further review of my records, I noticed that on a previous purchase, 8/19/17, Just.fly charged a booking fee twice for the same tripI disputed the $amount to Just.fly on several occasionsJust.fly just refused to look into itI even provided them with the date in question, amount disputed and credit card transaction numberI would imagine they know what they charge customers.
It is clear to me the that Just.fly over charged me on two different occasionsTheir unclear response and deflecting responsibility is synonymous to, at a minimum, questionable business practices
Sincerely,*** ***

Good Day,
Thank you for message and feedback concerning the issue with using your Future Travel Credits with us
One of our Customer Care Representatives has reviewed the file and we would like to first apologize for the inconveniences in this matter as well as the time it
took over the phone to try and fix this
In order to better assist you I would like to reconfirm some information so I can provide you the best possible option for the fileWhat were the date of departure and return you were looking to re-book? Also, from what city were you looking to depart from and go to? Finally, what was the name of the second traveler you were looking to book forKindly provide name as it appears on the passport
Kindly respond at your earliest convenience so we can get this situation fixed
Thank you,
Customer Care Team

Good day,Thank you for your message and feedback
As mentioned by our customer care, she has reviewed the booking and there were two fees of 75.00$ charged as a modification fee for the change of nameWe have now processed a refund of these fees back to your credit card.
There is no further
action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your booking and complaintShe has explained how the terms of our bookings works with the hour grace period to void the bookingThat being said, we have offered an exception of a refund in our
cancellation fees for
this one time courtesyThe amount will be refunded on your card.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and the dates that were chosen were the dates that were selected at the time of bookingThere was an option of a better price available with slightly different dates
and you had made that
selection. We have also listened to the call with the agent in questions and there was a mention that we would investigate and IF there was an error, we would be able to refundIn this case there was no error therefore we are not able to offer that refund on this booking.
We do apologize for all the inconveniences received regarding the issue
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Sent: Monday, May 22, 4:PMTo: info ***>Subject: Fw: Case #*** Jennifer *** ***
Dear Sir/Madam,
I am writing with reference to the contract issue complaint made by MsMagro ***, against JustflyPlease accept this as confirmation of her request that a full refund be issued
It is highly evident that the terms and conditions referred to by the customer service employees for this organisation were not explicitly stated to my friend, for whose ticket my credit card was used to purchase. As per her complain explanation, she attempted on many occasions, unsuccessfully, to locate the "terms and conditions for a no-show policy".
Given the nature of the complaint, the extent to which she attempted to locate this information, and the financial investment forfeited, I reiterate the request that a refund be issued
Should further information concerning my role in the matter or the details of the complaint be needed, please do not hesitate to contact me here in Australia at any timeMy phone number is *** *** ***, or alternatively I can be reached via email
I look forward to a fair resolution to this situation at your earliest convenience
Yours faithfully,
Megan ***

Good day ***,
As mentioned previously, we apologize for the inconvenience but there were a couple of emails that were emailed to youThe email address we had in file does not match the one you have entered here however
Attached you will find the copies that were sent to that email
There is no further action we can provide therefore we consider the file closed
Best regards,Customer Care Team

Good day,
Thank you for your message
We appreciate your frustration and the inconvenience that this has caused you but our Customer Care Representative has clearly outlined the facts in her communication with youShe has sent you all the pertinent snapshots as requested and has also sent the
terms where it states that the price is subject to change at any given momentThis is due to the fact that we as an agency rely on the airlines prices which as subject to changes as well until the ticket is issued.
There is unfortunately nothing we can offer you due to these terms put in place.
We consider the file closed
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because: this is a brazen lieThe price did NOT change from the vendorIf you read what I wrote you'll see that after booking one ticket I went back to see the original price still thereWhile booking it a second time (for my wife) the exact thing happenedWhile You may consider the case closed and could care less ong as you got your money, rest assured that people all over the world will know that your scamming peopleI googled your company and general consensus is that your an illigitamite company scamming peopleI await the day for your coming downfallSincerely,Avraham***

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
We apologize for the inconvenience that this has cause youHeathrow Airport has told us that the minimum connecting time was validAs per the airlines the connecting time is sufficient to change from
one flight to anotherOur customer care representative is trying on your behalf to get a refund for you but we cannot guarantee the resolution
He will be in touch once we have some sort of response from them
Thank you and have a great day!
Customer Care Team

Good day,Thank you for your message.As discussed with our Customer Care Representative, we are requesting that you provide us by the medical report, and will try to contact the airlines to waive the no- show feeThis will not guarantee this case will be referred to the airlines and it would be
their decision. The document must be scanned and signed by the doctorWe are awaiting these to proceed.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because: It's unfortunate that there will not be a "resolve" in this matter and because you consider the file closed, I'll continue my case via other avenues.Sincerely,*** ***

Good day,
As per the conversation with our Customer Care Representative, we have informed you that you would need to call the airline direct to have the seats changed
At this time, we consider the file resolved.
Best regards,
Customer Care Team

Complaint: ***I
am rejecting this response because: insufficient solution to my complaint it took multiple phone calls to justfly.com only to receive the same answer/ run around from the company, I strongly believe the company does not emphasize on quality customer service. Sincerely,*** ***

Good day,Thank you for your messageIn order to be able to review the claim, kindly submit the booking/ticket number.Best regards,Customer Care Team

Good day,
Thank you for your message.
As mentioned by one of our Customer Care Representatives, we have reviewed your file and has informed you that the penalty from the airline is not refundable as it is not in our controlAs a gesture of good will, we have refunded the modification
fees.
This amount fall back on the card that was used at the time of booking.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day!
We acknowledge receipt of the complaint you filed.A representative from our Customer Care Team will contact you in reference to thisWe are not able to locate your reservation at this timeMay you provide a reference number for the booking or if there was a different person on
the booking information perhaps. Kind regards,Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have reviewed the file and can confirm that the tickets were already exchanged by the airline and you are now allowed for one check baggage in each direction.
You must of already received the
confirmation as well as the electronic tickets.
We consider this file resolved
Best regards,
Customer Care Team