Bowman Contracting CO

I sent all of the emailsThe only response I received from justfly was a response to another complaint to a *ediator that was complete and utter liesThey said I was offered a standby flight and I refusedI was told specifically by *** Airlines agent *** *** that I could not and would not be put on standy by ** and that justfly had to do it.She even spoke on *y cellphone to the justfly agent and told him thatIf I were offered a standby flight, why would'nt I take it instead of spending an extra 1,dollars on two tickets home and hotel fees etc.?

Good day,
There are no details in this complaint, nor an attachment as statedCan we get the attachment to assist the passenger please
Thank you!
Sandy

Good day!
Thank you for your message.
As per the discussion with our Customer Care Representative, this ticket was voided at the end of July and there should not have been any charge taken on your cardThere is a pre-authorization that takes 10-working days to be removedIf this is not
removed, please provide the authorization code that the agent provided you to your bank for further assistance.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team

Complaint: ***I am rejecting this response because: Avianca only refunded of the tickets we bookedGiven JustFly's history of misrepresentations, I would like to keep this file open until we receive the ENTIRE refund of over $5400, as they promised us on 9/30/17.Sincerely,Patricia ***

Good day!
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedAs stated by our Customer Care Representative, we are unable to deduct the modification fees as the airline is not flexible on this
The refund was processed and should appear in your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thank you for your message and we apologize for the delay in the official response
As mentioned by one of our Customer Care Representative, we have reviewed the booking and it was cancelled and a Future Travel Credit was offered
Our Customer Care
Representative has explained at the time that at the time of re-booking, additional airlines fees may apply based on the cost of your new ticket, because your original ticket came with specific airline's rules and restrictionsThe fare you are seeing online may not be eligible for purchase based on those rules and restrictions
Please feel free to contact our customer service to use your future credit, they will be more than happy to assist you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
We received your response and yes of course we reach out to our passengers directly as well as putting a response here on the Revdex.com site
As mention by yourself such as the sentences below, there is a dispute with your bank concerning our chargesIn this case, we are unable to even investigate or offer any sort of refund even if we were authorized toYou may proceed with your bank in hopes that you receive the
refund you are seeking. Our chargeback department will be in contact concerning this.
"Regarding pending dispute...I have fully and completely disputed each and every charge from JustFly*** on the basis that they are incorrect due to your deceptive business practices listed above.Once again, I ask for your timely resolution of this matter via a full and complete refund of all of my charges associated with these transactions."
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
As previously stated, we were working on your file to proceed with the refund It was processed on July 28th and the cheque was mailed out to you then
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Upon review of your file, we can see that the insurance was purchased on January 20th and the policy is active as our agent has mentionedThis is an issue that needs to be addresses with CSA Insurance and we have already requested they reach out to you
to discuss this further.
To this affect, we are unable to process the refund that you are requesting
There is no further action we can provide from our end, therefore we consider this matter closed
Best regards,
Customer Care Team

Good day,
Thank you for your feedbackIt is customary for our agents to reach out to your person email as well as contact you in regards to your Revdex.com complaintThis is the first step to a resolution and then the response is found here within thereafter
As stated by our agent, we have reviewed the booking and see that this ticket was indeed Non-RefundableAs seen in our Terms & Conditions, all tickets are non-refundable unless specified otherwiseOur phone agents gave you the options if you wanted to exchange the
ticket with the penalties attached We have offered to have a Future Travel Credit, as long as the booking is cancelled prior to the departure dateAs a gesture of good will, we have offered to waive the modification fees
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day Lance,As our Customer Care Representative already informed you, this reservation is already cancelled and a refund amount of $296.37USD has been processed on your account.There is a fee of $150USD for the cancellation and an airline penalty amounting to $200USD that has been deducted on the
total amount of the ticket
This payment may take a couple of weeks to show up on your statement so we appreciate your patience
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center
Regards,Justfly Customer Service

From: *** *** [*** Sent: Friday, June 30, 11:AMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint #***
Hello,I'm so frustrated with this situation and don't know what to do anymorePlease helpI bought two tickets and had to cancel them because of a death in the familyI provided all requested documentation to the company..I haven't heard anything from the company for over a month now about my refundI email them daily and always says no answer from *** airline.Thank you I tried calling you.My number is(*** ***please help

Good day,
Thank you for your message
Our Customer Care Representative has been trying to reach you to ensure that the name is spelled correctly.
She has sent an email a week ago also with no responseWe verified with United Airlines and they told us that a space is not an issue, that the
important thing is that it is spelled correctly, which is the case
There is no further action we can provide, therefore we consider the file closed as you are travelling in a couple days
best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have reviewed your file and call to ensure what information was providedAll the possible options were mentioned.
In regards to the cancellation fee, it is normally 75$ we reduced it to 60$ and you
accepted that, so therefore we cannot refund that amount. We had a four hour cancellation rule that you have referred to and this was the extended cancellation policyThis is no longer available on our website
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,Gregory***
Hello,
This is absolutely outrageous, I called you and asked you before leaving to change the flight ticketA girl from the french company tried to reach out to you and without any answerNow you are offering me dollars!!! The minimum you should offer me should be "an airport tax refund for unused flight ticket
Yes I am saying the minimum because as you should know there tax refund on unused flight ticketI expect the best from you guys as people expect the best in my jobI would like to receive half of the money of my flight ticket for not using the return and calling over a month and having people not responding or saying they can t do anything because they don t want to
Best regards

Good day,
Thank you for your message.
One of our Customer Care Representatives has reviewed your complaint and bookingThis was an online booking in which you agreed to all terms and conditions of our ticketsAs mentioned there, our tickets are mostly non-refundable unless otherwise stated
and when you phoned our agent, they mentioned this factWe have reached out to the airlines to see what we can do to help in this situation and only one portion was able to be refundedAs the agency, we have offered to refund you the modification fees as a one time good will gesture to help minimize the cost to you.
This amount was already put through to your card.
There is no further action we can provide, therefore we consider the file closed.
Best regards
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We apologize for the inconvenience.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called to notify you that the refund was processed and
should appear on your account within 6-weeks.There is no further action required on our part, so we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
As per your discussion with our Customer Care Representative, we have made the change in the name as requestedWe apologize for the inconvenience the error has caused you in your travel plans
We have waived the change fees as
mentioned.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: it says no where on your site that if you book and there was an error, there is no way to cancel without being charged fees - please show exactly where this is statedIf you don’t allow a customer to cancel within hours of booking such as ever other major airline and online travel booking site such as Expedia allows for their customers, then why is it called “EXTENDED cancellation policy”? Please clarifyThe word “Extended” means prolonged - one would assume this would be if a customer were to cancel after the standard allowance of canceling within hours of bookingWhere is this stated on your site? Please clarify the use of the word “Extended” in “Extended cancellation policy.”Sincerely,Angela***

Good day,
Thank you for your message and feedback
As per the terms and conditions on our site at the time of booking, the seats are never guaranteedWe verify the possibility with the airlineThat being said, we have refunded the seat assignment fees as a gesture of good will on this booking
It was processed today and should be showing up on your card within business days.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team