Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As per the conversation with our Customer Care Representative, the ticket was already exchanged to a lesser amount.
There is no
action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message.
In response to your comment, our agent has been in constant contact with you concerning follow-upsAs she has mentioned and as stated on our website, we are a third party and when you purchase a ticket with us, your payment go directly to the airlineWhen we are asked to
process a refund, it goes to the airline after we get authorization, which we do not have yetThe procedure is dependent on the airline you chose to fly withWe cannot refund an amount that we do not holdIf you look at your credit card statement, you will see the airline name and not ours with the paymentOf course we are the company you booked with and rest assured we are constantly following up on your behalf with the airline.
We will revert back once we have some updates for you
Best regards,
Customer Care Team

Good day,
Thank you once again for your message
One of our Customer Care Representatives has reviewed your booking and invoices and have attempted to explain the outcome to you to no availHe has explained that, yes, there was an initial error with the amount charged but he caught it early and corrected itHe has sent you the invoice with these changesThere was a mis-quote by the agent although the correct amounts were charged to your card.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,Thank you for your message.One of our Customer Care Representatives is currently reviewing your complaint and bookingPlease allow us the chance to investigate this issue and we will revert back shortly with a response.Thank you in advance for your patience.Best regards,Customer care
Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As we do apologize for the inconvenience, we have contacted the airline to see what we can do and the ticket is non refundable.
The only option they have given us is to change the date but there will
be fees and any potential fare difference with the new flight If we cancel the reservation, it can be held for future travel credit to be used before July but the same fees and fare difference still apply so best would be to just change the date. Please advise me how you wish to proceed since refund in your case unfortunately is not an option due to airline fare rules
There is no action further required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I'm not necessary rejecting the responseHowever, I am not accepting it until we get our refund back into our accountI honestly do not understand why it should take 6-weeks to get our refund back...it kind of hits us financially, because we needed to purchase a new plane ticket elsewhere immediatelyI was not happy with how this issue was handledI was being called in a middle of a business meeting multiple timesThey did not try to leave a message for me to call back; instead they wanted it handled right then and there, so they called until I finally answeredI had to step out of an important meeting just to handle the situationI don't know if this procedure, but to me it personally felt like a complete inconvenience as a customerAt this rate, I feel like this business is not going to be cooperative in terms of customer satisfactionAt this point, I just want to make sure we get our FULL REFUND like it was promised and will not accept anything until thenSincerely,Asa ***

Good day,
As per your conversation with our Customer Care Representatives, we have reviewed your file and confirmed also with the airline.
From the records on file there was a reimbursement of both tickets back in December and JanuaryThe time frame would have been 6-weeks after that
If there was a Charge back from your part on these files, then the process would have been stopped.
Our agents in communication with the airline to see what the information they have on file is at the moment and what the outcome will be.
Our agent will continue to respond through the email thread with any updates.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed your booking and listened to the call recording with our agent.
Due to the fact that the quote was done for business class, we have processed the refund of 300$ on the
credit card used at the time of bookingYou will also received the requested refund of the tickets directly from the airline. This may take a little longer from their side.
We do apologize for the inconvenience that this has caused you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Thanks very much I understand if they have to take off $400
if then they can only refund me the difference I will agree to that
thank you
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

***
Good day!
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the exchange of the tickets as mentioned by our customer care representative
There is no action required on our part, so we
consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team***

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your file and was already in the process of resolving the issue She has reached out to the airline to request a waiver for a full refund on your behalf due to the scheduled change that was set in
place by them.
She will process the refund with the waiver code that she has received and will notify you once completed
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
As previously stated, we have processed the refund to the card in fileWe have sent the invoice with the refund reflected on it by email and attached it here as well.
There is nothing further we can provide from our end, therefore the file is resolvedIf ever you do not received the funds, you may reach out to the Revdex.com and this claim will reopen
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThe booking information was never provided via email or during my several calls with JustFly( last call 5/14/18)The booking was listed under the name of *** *** for a flight to Atlanta leaving from NY (not sure of the airport)The payment was made without my consent on 1/19/This payment was a manual payment made by a representative there who was told NOT to book this flightI was told an investigation would take place as the company needed to review the recording of the phones call to confirmIt is now May and nothing has been doneThe company cust service refused to give me additional contact information for this issues to follow up with a hierarchyI have since filed a complaint with my bank due to the lack of response from the merchant as this transaction was not authorized nor was the flight taken.
Sincerely, Josephine ***
Sincerely,Josephine ***

Complaint: ***I am rejecting this response because:
Per our email conversation you said free cancelation for only hours however the website said free hour cancelationWhen I asked the representative about the purchase insurance I was told that wouldn't help me due to the fact it's for medical issues onlyI was told IF I was unable to make the flight for a medical related issue THEN they would allow me to reschedule/cancel with a fee that was the only way I could use the purchase insuranceI was then told that I must pay them $before they'd talk to me or do anything for me regarding this matterTHANKFULLY I was able to contact the Airline directly and they corrected the issue JustFly created by scheduling my return flight for the wrong dateJustFly needs to be investigated so that others will be informed and avoid doing business with the company and do not have to endure the hassle they've created for me.
Sincerely,Nicole ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this
response because:
I am sorry, but this response after months is completely unacceptable I have telephone records from JustFly.com, and screen prints, where they put me on hold for over an hour on at least three occasions with someone from a foreign country JustFly, from my experience, attempts to make it as rigorous and impossible as they can to provide you with the service and/or refund they promise Initially, they immediately stated they could not rebook our flight because it would have to be the EXACT SAME flight part as initially booked When I explained it would be the same as my son was visiting his girlfriend at the University of South Carolina again, this is when they put me on hold for over an hour with someone barely speaking English Periodically, they would come back on and transfer me to hold another hour I am in no manner exaggerating
They FINALLY come back on the line after about the fifth call and hours later, after disconnecting me and state, “We are going to transfer you to American Airlines to help you.” As an intelligent individual that I am certain you are, you will likely understand when I tell you we booked through JustFly so American Airlines told us we would just have to pay for another flight through them JustFly was the company that needed to book it I’m sorry but I hope you can see through these minimal responses with no detail that JustFly is simply taking their time, hoping we will just go away It is the principle that you do not take advantage of people Where is ourcrefund? That is our response Clearly they have no interest in providing the refundable flight we paid for so we now want our refund for the flight in full I hope we do not need to wait yet another month for a response
Sincerely,
Amy***

Good day,
As mentioned by our Customer Care Representative, we have reviewed your booking and complaint and provided you with the details of your cancellationAs discussed, there is a penalty to have the ticket refunded and you wished to proceedThe refund is being processed
There is no further
action we can provide and consider the file resolved
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the refund as you requestedThe refund was processed yesterday and should appear on your account shortly. At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day,
Thank you for your message
As already discussed with our agent and supervisor, we were able to take action on your fileWe have offered a future travel credit for your passengers as a good will gesture .and process the refund
At this time we consider this file resolved.Should you
require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team