Bowman Contracting CO

Good day,
Thank you for your message
As discussed with our Customer Care Representative, your tickets were already exchanged on May 5th and sent to you with the agreement of the new times
There is no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have mentioned that the tickets are non-refundable and non-changeable as per the airline fare rulesWe are unable to have a refund on this ticket
As per the seat selection, we have offered a
refund as a gesture of good will This amount was already processed back to the card we have on file.
We consider the file resolved
Best regards,
Customer Care Team

On Tue, Jul 5, at 11:AM, Carol ***
*** wrote:
Just fly didn't not resolve my I problem they passed the issue to United Airlines in which United Airlines question why Just fly didn't fix it United Airlines went ahead and fix the destination of the flight which Just fly made a mistake but in the process I had to pay United Airlines another fee of more so I am requesting just fly to pay this additional fee

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, Justfly has told me that they will refund my money several times before, so I won't be fully satisfied until the refund is credited to my account
Many thanks for your good work.....Sincerely, Joann ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Heather *** ***

Good day,
Thank you once again fr your feedbackI have sent you an email for you to be able to log back into your booking and when you click on Manage my Booking, you can see all receipts, refunds or charges to your credit cardThis is an automated system and shows all charges.
The change was refunded as mentioned and there was no separate charge 31.94$
There is no further action or refund we can offer here, therefore consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your booking and have reached out to youWhen initiating a change on our self serve portal, the fees is automatically charged as these are the policies put in placeThat being said, we do appreciate the
multiple bookings
that have been made with us and value your businessAs we see that the booking was made right after for the same trip, we have offered to waive the fees as a one time courtesy in this instanceThe refund was already processed back to the card used at the time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: I have not actually received the creditOnce the credit has been issued, I will accept.Sincerely,Deborah ***

Good day,
We have finally heard back from the supplier that the refund has been processedThis amount will show up on the card utilized at time of booking shortly
Again, as this is no in our hands to process, we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I spoke to America Airlines and they said since the ticket was purchased through Justfly*** they would have to issue a refund Sincerely,Virginia***

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have looked into your complaint and booking and can confirm that the refund was processed on the card used at time of bookingIt should be appearing within the next week or so
There is no further action
we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is investigating your file and is following up with the airline to see what option we can provide
We will revert back shortly with a response
Best regards,
Customer care Team

Good day,
Thank you for your message and feedbackWe apologize for the inconvenience that this situation has caused you.
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and have requested the medical documents to close the fileWe have offered to
refund the modification feesThese fees will be put back on the card that was used at the time of booking.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
Our Customer care Representatives spoke with the airline and confirmed that the ticket was good to go and no need to re-issueThe name is corrected in file
At this time we consider this file resolved.Should you
require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the customer service agents were totally inept, could not speak adequate English, and gave me different answers and options, none of which would solve the issue, when I spoke to different agentsIn the end I needed to purchase a new ticket from a different airline and I would like a refund since the customer service agents were useless and gave me conflicting informationIt is too late to try to resolve my issue as my departure date has already passedThis is the worst customer service I have ever experienced and is totally unacceptable according to standard western business practices. Sincerely,Jennifer *** ***

Good day,
Thank you for your message
We show no record of a charge physically going through to your cardOnly a pre-authorizationIf you would be able to provide the card statement with this charge posted, we will take another look.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives have reviewed your booking and as mentioned there was no agent interventionThis booking was done online and the system automated the ticket that was requested. The dates could not have been changed
by anyone.
Unfortunately, the only solution would be to purchase the multi-city tickets you require.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Business
Most Recent MessageDate Sent: 2/17/2:48:PM
Good day,
We have heard back from the airline that they have accepted the refund you are requesting but it has not been processed just yetWe have also refunded you from our side, the modification fees as well as the Seat assignment fees as a gesture of good will
Our customer care representative will continue to be in contact with you until the refund has gone through
We appreciate your feedback and regard this matter closed
Best regards,
Customer Care Team

Good day,
Thank you once again for your feedbackOur agent has tried to communicate with you to no availShe has sent an email to advise you that the ticket was still refundable with the airline penaltyThere is CSA Insurance on your booking and was suggested to contact them to
see what was possible for a refund.
There is no further action we can provide therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by our Customer Care Representative, we have reviewed your file and have offered a refund of the seat assignment fee as well as the additional insuranceThese options were tickets at time of checkout and confirmation of your
booking.
This refund was done as a gesture of good will in this one instance.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team