Bowman Contracting CO

Complaint: ***I am rejecting this response because: they did not address my concern in regards to advertisement in their web site for a price match guarantee 24/the business should delete their advertisement from their web site or respect it and abide by it.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
The merchant claims they sent me options on an attachment on an email, which the email did not have an attachment.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I never made any booking with Air Berlin, in over phone calls spanning over a year, Justfly*** NEVER mentioned any thing about Air Berlin to meI NEVER received any emails about flight bookings from Justfly*** as they fraudulently claimedI booked my return leg flight with LUFTHANSA and received confirmation both from Justfly*** and LufthansaJustfly*** cannot deny thatUsing Air Berlin as an excuse to embezzle my money is a total SCAM and purely fraudulentJustfly*** should refund my FULL payment I made for booking a flight with LUFTHANSAI don't have any business transaction with Air berlinLufthansa customer agents confirmed that my payment was still with Justfly.comI repeat I NEVER had any transaction with Air BerlinI have attached the booking confirmation as prove that I have nothing to do with Air BerlinI itemized my grievances with Justfly.com in my previous mailwhy is it difficult for them to address all issues I raised?
Sincerely,*** ***

Good day,
We have reached out to this passenger as we have no booking on file and she said she knew nothing about the Revdex.com
Can we close this complaint?
Thank you!
Best regards,
Customer Care Team

Hi Pat,
I still have no word from JustFly on whether Avianca will even approve the refund--something they promised me on 9/30/17--almost weeks ago. When I spend hours on hold and get transferred up the food chain, they promise I will get the refund, but then call back and say that they still haven't heard from Avianca. Its a joke
What is my next step? I am out $1,000s of dollars by no fault of my own
I appreciate your time.-Patti

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have reviewed the booking and you have made this booking error on your endThere is a charge for any changes made to a booking as explained and you have refused the assistance from our agent.
We are
not able to offer the refund you are requesting due to this fact, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your patienceOne of our Customer Care Representatives has been in contact with you directly however concerning your bookingWe have reviewed the notes on file and the call with the phone agent and the proper information was provided.
The agent also assisted in booking a lower fare booking with you at that time.
There is no further action we can provide, nor offer a refund in this matter.
We consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: It is the same answer as before, they'll look into itStill nothingJust post the complaint on their Revdex.com profile permanently so other potential buyers know to stay away. Sincerely,*** ***

Good day,
As previously stated, we were able to make the changes although the price of the tickets are always subject to change from day to dayThere was also a confirmation e-ticket that was sent out to you.
At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As per the email that was sent by our Customer Care Representative, we have investigated your case and the cancellation was done after the hour cancellation markWe have reached out out to airline on your
behalf and they are willing to waive their penalty fees
Also, we have done the same with our modification fees for both passengers as a gesture of good willThis amount will be refunded on your card that was used at time of booking
Please let us know the new date to exchange the return flight from Orlando to Minneapolis with *** *** Airline by email to "***" or by phone on 1-***
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint:***
This was a good start but it has not been resolved yetThey reimbursed the amount we paid for guaranteed seatsFine(Of course, it is still a bad deal for our family that we got separated, but they are not going to address that.) For the much larger baggage fees, however, I have not heard anything since submitting the receiptsI'm not sure if they're just really slow writing the check, or if some mistake was made, but this definitely has not bee resolved yet
This response by the business was sent on 11/6, and I responded that very same day per their request, attaching the baggage receipts and saying the following:
Thank you for your responseI appreciate it
Attached please find the baggage receipts per your request
Please let me know if you need anything else
Since then there has been no communication until this message from Revdex.com
Sincerely,Amanda ***

Complaint: ***I am rejecting this response because: I have been waiting over a week and a half for you all to pull the recording, and u have not, I have no confidence in your companySincerely,Monique ***

Good day,
Once again, we apologize for the inconvenience that this situation caused you and we will definitely take the comments for feedback on our agents.
As previously mentioned, the refund has already been in process as requested regardless if it was on our end or the airlinesThere are certain fare rules that we need to abide by and this one is the refund is direct from the airline.
At this time, there are no further actions that we can offer therefore we consider the file resolved.
Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is reviewing your file and will revert back shortly with our findings
Best regards,
Customer Care Team

Good day,
Thank you for your feedbackWe use this for coaching purposed on our agents.
As mentioned by our customer care representative, we show a refund that was processed back on November 21stOur agent has requested to have a copy of your statements for Nov, Dec and Jan to see if we
don't see the charge or else we need to investigate further
Without these statements, we are not able to move forward on this file.
Thank you for your cooperation so we can ensure we resolved this matter for you.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have offered to refund the portion of your credit card bill.
We apologize for the delay it took to get the situation rectified.
There is no further action we can provide, therefore we
consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Yasmin ***

Complaint: ***I am rejecting this response because:
If none of the activities listed are part of your policies or anything your representatives are supposed to be doing, then there is an oversight issue within your call centerThe business seems to be very unconcerned that individual operators may be processing transactions for a competitor while operating out of your call center using your customer service numbers. This implies that either: 1) business has no oversight over their customer service representatives behavior and is unconcerned with violations in policy, or 2) this behavior is known to the business and ignoredIn both cases the business is acting in a negligent manner; they are still responsible for their customer service representatives behavior even if it violates policyViolations in company policy by employees are internal issues, not issues for the consumer
Again, the only resolution to this case I will accept is the refund of the ticket price
Paul ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** Sulewski

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As per your conversation with our customer care representative, we are unable to offer the compensation you are seeking due to the fact that
this is a non-refundable ticketThere was no purchase guarantee that was purchased on this ticket therefore we are unable to refund.
In case you want to cancel, there could be a Future Travel CreditHowever, there would be a charge for airline penalty fees plus any fare difference
There is no action required on our part, so we consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team