Bowman Contracting CO

Complaint: ***I am rejecting this response because:
it it is a partial refund of expenses incurred as a result of the business owners errorI have sent receipts and I am due an additional $166.00(actual cost)Sincerely,*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Cha ***

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your complaint and bookingWe have attempted to get you what you are requesting but the dates of your trip do not apply to get an authorization for a refundThe flight is operating
You have the option
to use this ticket for a Future Travel Credit but please keep in mind that there are penalties that will apply as the ticket it non-refundable.
We apologize for not being able to assist further but we need to abide by the airline rules
We consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:You have refunded to me partially by reducing 1000USD(airlines ticket cancellation fee)I am expecting full refund or tickets as it is,but not partial
JUSTFLY Booking reference number- ***
-I have never been advised/asked JUSTFLY to cancel the My AIR tickets; causing these huge charges on me and this was done by JUSTFLY knowingly, please refer the conversation recorded and refund the (1000+500).1500USD (Approx-Breakup given below) is huge and hard-earned money and I can’t afford it
I am received USD lessAs I said earlier communication, please pay full or share the same itinerary as it is on the same date
If still continues this, you have to also pay penalty for my man hours spent and disturbed me on my day to day lifeI urge you please pay back 1000USD and close this case
Sincerely,*** ***

Good day,
Thank you for your message
One of our Customer Care Representatives is currently investigating your complaint
Our records show a phone agent who spoke with you on January 2nd, that you mentioned the airline was to offer a refund. Since the airline
took control of this booking, we are in the process of awaiting their response on this to move forward. According to our procedures, there was no refund offered therefore we would need their authorization to process
We will revert with a response as soon as we receive one from the airline
Best regards,
Customer Care Team

Good day,
We have no final resolution as of yetThere have been several attempts to get a response from the supplier to no avail.
I have asked an urgent response again
Will revert back as soon as possible but reset assured that we are continually working on the file.
Best regards,Customer Care Team

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representatives, we have reviewed the booking the cancellation was your decision as the exchange for a schedule change was not a good fit for your travel plansThere was a cancellation fee that was charged for this as
our terms state
The refund of your ticket price was processed therefore will show up on your statement within a couple weeks.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We have indeed voided the transaction for the seat charge as previously statedIt will not be a credit as it was voidedThe authorization will just drop off your card within the weekI have included the screenshot of the void for your record
Once again, we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reviewed your booking and have communicated accordinglyHe has outlined all the fees attached to the booking exchange and we have offered a refund of some of our modification fees as a
courtesy.
All the terms and conditions were confirmed at the time of booking.
There is no further action we can provide, therefore we consider this file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution is satisfactory to meSincerely, *** ***

a wonderful man by the name of Lee has been great to work with!
This is a very complicated situation to fix and he needs a while to get it fixed Once it is resolved, I am happy to clear this complaint I am hopeful that will be soon
jessica

Good day Caitlin,
As previously mentioned, we have processed the refund and it should already appear on your account
At this time we consider this file resolved
Should you require any additional information, please do not hesitate to contact our Support Center
Kind regards,
Customer care Team
***
Thank you and have a great day!
Sandy

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint
We will revert back with a response shortly
Thank you in advance for your patience
Best Regards,Customer Care Team

Complaint: ***I am rejecting this response because:Sincerely,Josephine***This is not satisfactoryThe no show is not true as I called just to move my departure and my husband that we are taking the 4/1/.I had lost a lot of Money due to my cancellation and they made no effort to move my flight until I got upset after being patient X hrs of

Good day,
Thank you for your message.
As we appreciate the fact that this was a sensitive matter for you we have reviewed the file and there were no calls that came in for your bookingOnce any call comes in for an existing booking, there is a call log that is an automatic.
We are
not able to offer a refund as requested for the bookingThe flight was set for today May 2nd and if it is not used, the ticket looses it value.
There is no further actions we can provide here therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our customer care representative, we apologize for the misunderstanding on the cancellation policyAlthough the tickets are non-refundable, we have offered the use of them as a Future Travel CreditYou have accepted this resolution with our
agent.
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refundThe refund has been processed and should
appear on your account within billing cycles. At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
The issue has gotten worse - not resolved. *** canceled my reservation all together with *** Airlines without any communication (see attached). I am including an attachment of my reservation with *** *** as well as what *** Airlines shows on their system
Please note - I am not asking for my money back - I want the reservation as they sold me back in OctoberI have a hotel and tours schedule and paid for that are non-refundable and immunizations that are required for this trip. I just want what the sold me in October:-)
I look forward to hearing from you and appreciate any help you can provide. This is very stressful as I am traveling with others
*** ***
phone: ***
Sincerely,*** ***

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, all prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once
the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeThis is well mentioned on Terms and Conditions page
As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices (of $ticket price for adults and seating assignment fee) were well displayed on the review page before the payment was submitted (attached the customer page screenshot of the last step before the payment is submitted)
There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Nancy ***