Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Pete ***

Good day,
Thank you for your messageWe apologize for the inconvenience caused
As mentioned by our Customer Care Representative, we have finally received the approval from the airline to process the full refundThe cancellation email was sent and the refund will be put back on the card used at
the time of booking and may take up to 6-weeks.
As a gesture of good will, we have also refunded the service fee and this should be on your card by then end of the week Furthermore, we have approved they approved a credit of $for your next booking.
Once again, we appreciate the feedback and will be using it for coaching purposes.
We consider the file resolved
Best regards,
Customer Care Team

Good day!
Thanks for sharing the details of your recent booking experience with us
We were not able to take action on your file as per the discussion with our customer care representativeWe have listened to the call as you requested and the agent had reconfirmed all details
before going ahead with the bookingFurthermore, there was no communication from your for days after the electronic ticket was sent which is too late for changesPenalties apply thereafter
There is no action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have pulled the call recording and there was no mention of the fees
for cancellation therefore we have the cheque in process for the refund amount
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our customer care representative, in the time frame that you called within, they will always suggest to void/cancel the ticket and purchase a new one as there are no fees involvedAS per the customer service aspect, we apologize for
any inconvenience
that was causeWe have offered to waive the modification fees to the change of dateWe are awaiting your respond to proceed.
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, id we are not informed of any major ban on a country, we are unable to advocate on your behalf with the airline for any type of refund
That being said, this ticket would fall under usual fare rules as
indicated when you made the cancellationOur agent informed you of the penalty and cancellation fees that were approved by you to go ahead with processing the ticket refund
All the terms conditions are mentioned on our web site as seen here below:" Cancellations:If your ticket allows for cancellations, a minimum fee of $USD per passenger will be charged at the time of cancellation, and an airline fee is applied at the time of re-bookingIf permitted by the airline, the remaining funds may be available within one year of the cancellation"
There is no further action we can provide therefore we consider this file closed.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our Customer Care Representative, we were able to take action on your file, and process the refundOur agent has
processed the refund and it should appear on your account within 5-business days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has looked over your file and we see that you have disputed these charges with your bankAs this is an open investigation already, we are not able to action anything in this claimWe will in the meantime, retrieve the
call and get
the pertinent information to have on hand.
There is nothing further we can offer to this claim, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have sent the receipts you sent us to the airline in hopes for their quick response on a refund optionWe are still awaiting and will revert back once we have a response form them
Without their approval
we are unable to offer this refund as we are an agency who needs to abide by the rules of the ticket that are set by the airlines.
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
As already discussed with our agent, we were able to take action on your file, and process the refundThey also advised you that you would received it within 6-8weeks At this time we consider this file
resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message and feedback.
One of our Customer Care Representatives has reviewed your comments and bookingWe apologize for the experience with our customer representative and we are sorry for your loss
Unfortunately upon checking with the airline, they are not
willing to refund your ticket due to your mother's passing and have declined our requestHowever, they have provided a credit with Alaska for year less the penalty as mentioned in the email from our agent
We apologize for this but these are the rules of the ticket that was purchased as non-refundableThat being said, we have offered a refund of our modification fees and seat assignment fees as a courtesy to help rectify the situation.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
As previously mentioned, we are attempting on your behalf to acquire a waiver to offer the refund you are requestingThis may take a little time, but we will be in communication with you throughout to give you an update
We appreciate your patience
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThey referred me to AA and they are the ones to resolve my issue.Sincerely, *** ** ***

Good day,
Thanks for sharing the details of your recent booking experience with
us
As discussed with our customer care representative, they informed you that the email was indeed sent as a notification to you on
16OCT- 04:[SYSTEM] Itinerary Update
Our system does this automatically when there is a change in scheduleHere is the copy to your email address here within for your review
For this reason, as we apologize for the inconvenience, we are not able to offer the compensation that you are requesting due to the fact that we have done the necessary actions on our end to inform you, the passenger
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team
***
Thank you kindly!
Have a great day!
Sandy

Good day!
Thank you for your message
Our customer care representative has reviewed your file and has taken action on itWe have refunded the amount and have left several messages to inform you of the detailsThis refund should be processed and in your account within billing cycles
There is
no further action we can provide, therefore we consider the file resolved.
Best regards,
Customer Care Team

Good day,
As previously mentioned, we have done out part in resolving this matter with a refund of the modification feesWe have requested a copy of your credit card statement where it states the $charge you spoke of since in our end we do not have any information about this amount.
I have included the invoice once again with that amount refunded and the other amounts that were charged in this booking
There is no further action we can provide, therefore we consider the file closed. Kind regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by one of our customer care representatives, we have reviewed the file and see that the tickets were voided shortly after they were bookedThe fees that you were inquiring about was for seat assignment as well as Extended Cancellation Policy
which were
also voided The fees will be reverted back to the card on file within the coming week
We appreciate your feedback and consider this file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have provided the documents that were sent to us to the airlineThey were requiring this in English but we have asked them to accept what was sent
We are awaiting a response to see if it was
approved.
We will revert back by email once we get more details
Best regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representative, we have reviewed the file with the receipts that you sent in There seems to have been a small system glitch when booking As such, we have already refunded the amounts mentioned to the card
on file If this is
not showing up yet, it will by the end of this weekWe apologize for the inconvenience.
We consider the file resolved.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
We are trying to locate your booking with no luckWe request a booking reference number to proceed with looking into your complaint further.
We look forward to hearing from you soon so we can proceed.
Best regards,
Customer Care
Team