Bowman Contracting CO

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Brittany ***

Good day,
Thank you for your message

Complaint: ***I am rejecting this response because: when I call the airlines they tell me they cannot help me I need to call JUSTFLYWe cannot afford to have issues at the airport because all we have is an email containing a ticket number - we have a cruise ship to catch
Since buying these tickets I learned that JUSTFLY.COM has terrible reviews which is causing me extreme anxiety that the likelihood of having problems at the airport are a real possibility Their website is also misleading that tickets are available upon request and now they say they are not After several emails and calls their reps continually call this "receipt" a ticketCausing further distress as I tried unsuccessfully to get someone to provide more than a receipt, which they call a ticket and now state it's not
For many years now I have purchased ticket from other on-line ticket suppliers and they have provided more than a receiptTheir response is unacceptable
I'd like to request that JUSTFLY request the two airlines to provide me with a ticket or a written confirmation directly from the BOTH of these airlines.Sincerely,*** ***

Good day,
Thank you for your message
As per the discussion from our Customer Care Representative, we have reviewed your booking and can validate that there was a fare discrepancyThe fare went up between the time that you have made the booking and when it was ticketedThere was no indication
from the airline therefore we were not aware before charging.
We have issued a cheque for the amount discrepancy and the seat assignment fee was already refunded to the credit card that was used at time of booking.
There is no further action we can provide, therefore we consider the file closed
Best regards,Customer Care Team

Good day,
Thank you for your message
As per the discussion with one of our Customer Care Representatives that worked on your file, he has confirmed that there is no double chargeThe charge that you are seeing was an initial Pre-Authorization for the then actual charge
Please do verify with
your bank to see when this will be removed as each bank has different wait times.
We appreciate your feedback and consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representative has reviewed your booking and complaint and have communicated with youUpon speaking with airline, there was a no show on file but the agents have helped in re-issuing the tickets for the new dates of
travel
For this reason, we cannot offer the compensation that you are requesting as we are not responsible for the schedule change the airlines make.
We do apologize for the inconvenience this may have caused you.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and Thanks for taking my voice to right person in Company.
Initially when I called up then also they were saying that we will listen the calls and will get back to youBut the fact is no one comes back
Can you please ask them when are they going to revertSo that we can make sure that they will do something on their end and will definitely respondTill the time we did't get any reply from them, I request you to please keep this complaint open
Sincerely, Charanjeet ***

Good day,
Once again, we will mention that the cheque was mailed out on the 14th of October and if you have not yet received it, it should be there by early next week.
This case is resolved from our end as we have done our part to action the complaint
We consider the case closed
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us
We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives called you to notify you that the refund was processed and should appear on your
account.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day,
Thank you for your message.
As we do apologize for the inconvenience, as previously mentioned, we have listened to the call recording and the 150$ was indeed mentioned as the modification feesWith this being confirmed, the changes were then made.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer care Team

Thank you for your message and feedback
We reviewed the booking # *** as mentioned in the claim, however there was no customer and customer care interaction in regards to this fileWe would strongly advise the customer to contact our support line at *** within the
aforementioned hours from the time the ticket was purchased
Best regards,Customer Care Team

Good day Donna,
As we do apologize
for the inconvenience, we have attempted to get your refund with the airline to no availThey have not accepted your medical note as per their policiesWe have offered our modification fees as a good will gesture
There is no further action we can provide from our part, so we consider this file resolved.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thank you!
Sandy

Complaint: ***I am rejecting this response because: This is not a response. They are stating that they can't find the information. But they emailed me when I was dealing with this so their position is false. I have not heard from anyone. It is a scam.Sincerely,Jose ***

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, Customer Care Team

Good day,
Thank you for your message
One of our customer care representatives has taken a look at your file and has confirmed to you that there was no actual charge on the cardWhat you were seeing is a pre-authorization of the ticketThis amount will be released within the next few days if not
already.
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Tema

Complaint: ***I am rejecting this response because:
I have sent a complaint letter to Justfly***, to which I have not received a response, even though I have sent it times!! I have attached the original letter to Justfly***
In this letter I have explained clearly the lack of proper and clear communication from the company; I called and emailed the company SEVERAL times, and NOBODY at was able to inform me that my remaining flights were cancelledI asked SEVERAL agents at Justfly.com to please make very sure that everything was in order, and several times I was assured that EVERYTHING was in perfect order and that I WAS BOOKED ON MY FLIGHTS AS ORIGINALAbout five agents, via phone and email, assured my that everything was OK!!
It is UNACCEPTABLE - the way this has all been handled!
I was never informed that my flights were cancelled! Despite the fact that I called and emailed several times!! I never agreed to anything, as I was never given the information that my flights were cancelled!
In my original letters to Justfly***, I have copied and pasted our email correspondanceIn here, it clearly seen that Justfly.com leads me to believe that my flights were still intact
And Justfly.com must have phone records of our phone conversationsI can provide exact dates and times our phone conversations took place
My complaint is not that the flights were cancelled, but the fact that I was totally misinformed, or rather, I was not informed at all, despite my MANY times of connecting with Justfly***
The case is not closed as far as I am concerned
Justfly.com needs to explain, and take responsibility for, the incorrect information they have given me, their lack of proper information, their unprofessional and unorganized communication and information to their customers!
Sincerely,Tove***

Good day,
Thank you for your message.One of our Customer Care Representatives have reviewed your booking and explained that Alaska Airlines check in time for domestic flights inside US is minutesReady to board at your gate at least minutes prior your departure time
They have the
right to refuse you to board even if it is minutes less, unfortunately. The suggested time to arrive at the airport is to hours for domestic and to hours for international flights. This is not something in our control
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: the telephone call is from an unknown number nd message left does not give a telephone number to return the call I am done with these people and will let everyone that this is a phony airline company who wants your credit card number
Sincerely,Donna ***

Good day,
Thank you for your message
As mentioned by one of our Customer Care Representatives, we have reviewed the booking and there was no schedule change on our end concerning your flight timeThe flight was originally leaving at 10:45PM on March This was sent to you through your
email upon
making the bookingwe see the call that came in concerning this but we have no changes made. If you did not show up for the flight, this is considered a 'no show' by the airlines we need abide with the rules of the ticketOnce you missed the departure flight the whole ticket has
lost value and is considered forfeited
We do apologize for this inconvenience but we are not able to offer any reimbursements in this caseWe consider the file closed
Best regards,
Customer Care Team