Bowman Contracting CO

Complaint: ***I am rejecting this response because:Justfly have not sent me any letter of apology, and they continue with the same sales swindle, according to my research the have 100s of complaints in the USAAlso the sent my personal information to an overseas server in the Phillipines with out any guarantee of securityMy complaint was sent to Senator Menendez, and the New Jersey State Fraud Business BureauSincerely,Luz ***

Complaint: ***I am rejecting this response AT THIS TIME because I purchased Travel Insurance through your guys and the only refund that was provided was the cancellation fee I am still waiting to see when the refund for the tickets will be processed I understand that this refund will be provided by the insurance company that you avail to your passengers As a passenger I have got to rely that you will not expose your customers to fraudulent insurance companies that fail to pay out on claims Therefore, I will wait to see if a full refund will be processed Thank you.Sincerely,Sibylle ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Good day!
We have received a copy of the complaint you lodged pertaining to your recent booking.We will take that feedback for coaching purposes.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking,
there is a review page that gives you the opportunity to look at all the components of your trip (dates/price/flights, etc)This extra step is to avoid errors
For this reason, we are unable to compensate you as you have requested. A representative from our Customer Care Team will contact you to detail the options available to you to make modifications to your current flight schedule.Kind regards,
Customer Care Team

Good day,
Thank you once again for your feedback.
One of our Customer Care Representative has reviewed your booking and has contacted you regarding this Travel Credit.
This ticket was cancelled online and there is the note of what the Future Travel entails at that timeThe full amount is available to use and there can be fees applicable at the time of use. Unfortunately, at the time of use The airline, in this case Delta, will ask for fees when it comes time to reissue the new flights using the creditAlso, as per Delta rules on the ticket, the ticket cannot be refunded as it is a non refundable ticket.
As we do apologize for any inconvenience, we, as a agency abide by the rules of the ticket set by the airlines and those fees are attached to the ticketPlease let us when you are ready to re-book and we can advise of those fees.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have reached out to the airlineWe as an agency, we need to abide by airline rules for the tickets that are purchased.
As much as we sympathize with the situation, if the airline has not issues
an exception or waiver, we are not able to offer one.
That being said, our agent has offered and already refudned the modification fees that was already put back on the credit card.
Again, we apologize for the inconvenience that this situation has caused you.
We consider this file closed.
Best regards,
Customer Care Team

Good day ***,
As we apologize once more about this unfortunate situation, we have it stated in our terms and conditions that ALL tickets are non-refundable unless otherwise stated Please see excerpt below
We cannot offer the compensation or change that you are seeking due to that and that the ticket is nontransferable to other airlines by the airline regulation
We consider the file closed
Best regards,
Customer Care Team

Good day,Thank you once again for your feedbackThis is appreciated and taken up with our training team for coaching. We consider the file closed.Best regards,Customer Care Team

Good day,
Thank you for your message/
As discussed with our Customer Care Representative, we verified your booking and there was a charge back in place with your bankWe have confirmed that we are able to refund you the ticket without any penalties for your tripAs long as the bank is aware and
stops the
investigation of the charge back and confirms this, we are then able to processAs long as this charge back is an open file, we are not able to touch this refund
Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We've looked at your booking and determined that there was no actual chargeWhat was most likely showing on your account was a pre-authorization hold, which never became a charge because the transaction was
voided.As a travel agency, we do not have the authority to cancel or reverse pre-authorized chargesThe 'held' amount returns to the user's account based on the timelines established by the financial institutionExpediting this process requires the involvement of the financial institution.Hopefully the pre-authorization hold has been released by now. There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and will await a response from the organization, since it is under reviewI do hope this problem can be solvedSincerely, Kahler ***

Good day!
Thanks for sharing the details of your recent booking experience with us
Our Customer Care representative has been trying to reach you to go over your claim to no availHe has also sent you an email to advise you that we have offered you some compensation and is awaiting
your confirmation to proceed
There is no action required on our part, so we consider this file resolved on our end
Please respond to his email or give us a number and time where you can best be reached so he can explain further.
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your complaint and bookingPlease allow us the chance to investigate this issue and we will revert back shortly with a response
Thank you in advance for your patience
Best regards,
Customer
care Team

Good day!
Thank you for your message
As discussed with our customer care representative, we are reviewing your file and trying to come with a resolutionWe will continue to communicate with you via email and phone and will revert back to the Revdex.com once a resolution is in place
Best
regards
Customer Care Team

Good day!
We've looked at your booking and spoken with the
airline and they have mentioned that you have gone directly to themThe tickets are exchanged for the dates your requested
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and complaint
We will revert back shortly with a response.
Thank you in advance for your patience
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Matthew***

Good day,
Thank you for your message.
As we apologize for the inconvenience, there are policies and procedures in place that we need to abide byWhen making a booking, there is an indication of a hour window to be able to cancel with no fees attachedThere is no record of any attempt to
phone into our
Customer Service until the 14th of AprilAt that point, the booking is non-refundable as seen in our Terms & ConditionsUnfortunately, there would be fees attached if there are any changes or cancellation to this booking.
We appreciate that this is not the outcome you were hoping for, but there is no further action we can provide.
Best regards,
Customer Care Team

From: *** *** ***] Sent: Thursday, April 27, 5:AMTo: *** ***Subject: Complaint ***
Hello, thank you for your work on my case. The company stated that they issued a refund that I have not received yet. Please leave my complaint open so that I may follwith them before taking action on my complaint. Thank you
Matt ***
*** ***

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer care Representative, there is unfortunately nothing we can offer due to the fact that we have the emails that were sent out to notify you of the change As seen in our Terms and
Conditions,:
Schedule change: Changes to flight schedules, including flight cancellations, can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrestWhen this happens, we do our best to notify our customers of any changes to their itinerary, by phone and/or emailHowever, sometimes the airline does not provide advance notice of the change or cancellationFor this reason, we recommend that you telephone your airline or check your flight status online hours before your scheduled departure
We apologize for the inconvenience that this has caused your travel plans.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team