Bowman Contracting CO

Good day,
Thank you for your message and feedback
As discussed with our Customer Care Representative, we have reviewed your booking and complaintOnce again we do apologize for the inconvenience that the airline's schedule change caused you, however this was not initiated by Justfly.
As
mentioned, Qatar is saying if the delay was in Doha in connecting to your Bangkok flight, then they would have possible taken care of your hotel but unfortunately Bangkok is your final destination on this particular ticket so they will not provide accommodations.As an agency, we need to abide by the rules set forth by the airline therefore there is nothing we can offer you in this matter
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
Once again, please accept our sympathy for your lost.While we sincerely empathize with your loss, we are an agency that needs to abide by the airline rules We appreciate the fact that the booking was made by us but we transfer the funds to
airline.
The tickets were non-refundable and non-changeable, they had to be used as booked
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the check actually arrivesI apologize for have my to create a new ticket with the Revdex.com but found no way to edit my old claim for the lack of arrival of the check and lack of response from JustflyIf the check does not arrive I will submit again after weeksSo far I have yet to receive the check.Sincerely, Nathan ***

Good day,Thank you for your message.One of our Customer Care Representatives is reviewing your complaint and booking.We will revert back shortly with a response.Best regards,Customer Care Team

Good day,
Thank you once again for your message.
As discussed with our Customer Care Representative, you have confirmed the receipt of the refund on your April statement.
We consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives is currently reviewing your booking and will revert back shortly with a response.
Thank you for your patience.
best regards,
Customer care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative, we have advised you that we have found two bookings under your name which we were not aware of. You have a Travel Credit with us and our agent has advised, if you wish to received a refund for the second booking, you
would need to go directly to the their website
As a courtesy, we have refunded the extra fees such as the modification, seat assignment and Extended Cancellation back to your credit card
There is no further action we can provide therefore we consider the file closed
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
***
From: Brandi Rodriguez [mailto:[email protected]] Sent: Tuesday, February 14, 6:PMTo: info Subject: Re: You have a New Message from Revdex.com Serving San Francisco Bay Area and Northern Coastal California, Complaint ***
***
No, this issue has not been resolved. *** refuses to respond to myself, or the AZ Attorney General. I am about to call the CA Attorney General and then process a lawsuit in order to get my money back. *** refuses to respond to all parties at this point and the complaints against them are piling online with their faulty products
Please give me a call if you need to, ***
Brandi ***
Sincerely,Deborah Vanadia-mims

Good day,
Upon review of this booking from October 2017, there was a notification and cancellation of the booking as it was flagged as fraudThis was also the outcome of the bank charge back and you were notified of this outcome
There is no refund on this booking that will be available to you at
any time.
We consider this file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, she has looked over your file and have offered all the details of your requested dates of travelShe has stated all the fees that are attached as well.
As per your confirmation, the tickets are now
booked for the requested dates.
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As I understand the frustration in having the two tickets, after review, we see that they were both purchased by you and the confirmation were sent to your email thereafterBoth of them were successful and this was not a duplicate bookingWe are unable
to offer you the compensation you are seeking due to this fact.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking
As discussed with our customer care representative, as much as we apologize for the inconvenience, there are airline penalties that we have no control overShe is still trying to work something out
and we have waived our modification fees as a good will gesture
She will be in touch shortly in response to your last email
Best regards,
Customer care Team

Good day,
As mentioned by our Customer Care Representative, we have gone ahead and refunded the fees for the Extended Cancellation Policy as a gesture of good will here This was already processed and should appear on your card this week if not already
We do apologize for the inconvenience
of not being able to get through to our agents to get the cancellation done.
We consider the file resolved
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
Booking acceptance on your behalf is binding agreement and you failed it.Sincerely,*** ***

Good day,
Thank you for your message
We would like to review your file but we are unable to locate your reservation with the information provided in this complaintMay we please request a booking number of a email that was used at time of booking?
Once received we can go ahead and
investigate your claim
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Deborah ***

You asked, "Has this issue with JustFly*** resolved?" The answer is No They said they are still working on getting this resolved acceptably

Good day,
Thanks for sharing the details of your recent booking experience with us
As discussed with our Customer Care Representative, we are no able to refund as per your request as there was no money taken from your accountThe reservation was cancelled and there were no fees processedWe
apologize for the inconvenience but as mentioned, we are no longer able to offer the flights selectedThey are no longer availableOur agent has specified our terms to that affect.
There is no further action we can provide on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
As previously mentioned, this file has been handles and the payment is in processThe cheque is in the hands of our accounting department and ready to be mailed outWe do apologize for the delay.
We still consider the file closed.
Best regards,
Customer Care Team

Good day,Thank you for your message. One of our Customer Care Representatives is currently reviewing your bookingWe will revert back shortly with our findings.Best regards,
Customer Care Team