Bowman Contracting CO

Good day,
Thank you for your message
As mentioned by our Customer care Representative, we apologize for the inconvenience that you may have had when calling our call center
We have offered and already processed the refund you were requesting due to the schedule change
There is no further action we can provide, therefore we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as agreed uponThe refund was processed and a cheque will be mailed out and should be
received within days.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,Customer Care Team

Good day ***,
As we apologize for the inconvenience that the situation has cause you, we are still unable to offer the compensation you are requesting As our agent has tried to explain, as seen in out terms and conditions:
“All prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without notice
If a price increase occurs after you have made a reservation that affects your travel package, we will notify you of the price increase before taking any further stepsHowever, no price increases will affect your travel package once your reservation has been finalized“
There is no further action that we can offer on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,Customer Care Team
***
Thank you once again
***

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, we have reviewed the booking
In this case, as written here, the Extended Cancellation Policy is only valid for the first full hours after purchase not before departureThe agent advised
that this ticket was a non-refundable one from the airline and there would be a fee to cancel
We have confirmed that the ticket is available for a Future Travel Credit and the details were sent to you by email along with a screenshot of where the cancellation policy is outlined.
We do apologize for any inconvenience that this may have caused you
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your booking and attempting to call the airline on your behalf. We have not heard back from them just yet so we will keep attempting and revert back as soon as possible.
Thank you for
your patience
Best regards,
Customer care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have verified your complaint and booking This is to confirm that the booking has already been voided on June 20th and no charges should be on your card as of nowThere was no actual charge and
only a pre-authorization
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Stanko ***

Good day,
Thank you for your message, we appreciate the feedback
As mentioned by our Customer Care Representative, we have reviewed the file and have provided you with the possible optionsAfter this discussion, you have decided to keep the booking as is with no changes made
There is no
further action required therefore we consider the file closed.
Best regards,
Customer Care Team

My complaint is based on the failed conclusion of Complaint ID: ***In this complaint JustFly*** acknowledged their shortcomings and agreed to refund me the differenceI attempted to maintain communication with their customer service but they have begun ignoring me as it has been over month since I was promised a checkThe customer service rep promised it within one week but I still have not received itI am reopening this ticket as they have failed to uphold their end of the complaint, to this date I am entirely unsatisfied with JustFly*** and continue to find them deceitful and unethical as a business

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. We appreciate your patience. Best regards, JustFly Customer Care

Good day,
Thank you for your message
As per the discussion with our Customer Care Representative, we have reviewed the booking and have provided you with the fare difference.
This changes were approved by yourself and the ticket was re-issued
There is no further action we can provide,
therefore we consider the file resolved
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Gailanita ***

*** ***I am rejecting this response because:there is NO BANK INVOLVED but only American Express TravelIf Just FlyCom cancels the flight reservation which I confirmed with Air China then they owe me a full refund plus damages for having to book a flight with Philippines Airlines for $just ten hours before the flightTake this in mind, I have reported this case to the Department of Transportation and the FAA. Sincerely,Paul ***

Good day!
We have looked into the file once more and we able to take action and got the waiver to go through with the refund you are requesting Our customer care representative has left you a message to confirm the details with you
This refund should be sent to you within the next weeks.
At this time, we consider the file resolved
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceAs previously explained, all prices displayed on our website are subject to change at any time without prior noticeAirfare is only guaranteed once the
purchase has been completed and the tickets have been issuedAirlines and other travel suppliers may change their prices without noticeThis is well mentioned on Terms and Conditions page.As we understand the frustration that this has caused you, the review page before confirming a booking is there to ensure all information entered is correct and as a matter of fact the updated prices were well displayed on the review page before the payment was submitted.In addition, our records show that the passenger was offered to void the transaction the same day for a fee of $per ticket, but declined.There is no further action we can provide, therefore we consider the file resolved.Best regards,Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.As discussed with our Customer Care Representative, we were able to take action on your file, and process the refund as you requestedThere was an agent error on the information provided to you on the call
The refund was processed and should appear on your account shortly. At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Consumer called to say issue resolved

Good day,
Thank you for your message
We are still awaiting a reply from the supplier to see what happened to the remaining refundWe have our agents following up frequently but there is delay
We will revert back once we have some new information for you.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, Seth***

Complaint: ***I am rejecting this response because:Thank you for your response, however I am rejecting the response Since September 27, I have repeatedly been told by Justfly that I should be receiving my refundFirst it was 6-weeks, then it was 7-days, then daysAs of today, I have not received my refund and believe they are just lying to me to get me off the phoneI am tired of their empty promises and will not be satisfied with any response until I see/receive the refund back into my account that is dueThey were able to take my payment immediately, therefore they should have no problem refunding me for a service I paid for and never received because of their error.Sincerely,Levi ***