Bowman Contracting CO

Good day,
Thank you for your message. We appreciate you bringing this to our attentionA customer care representative is working on your file and will update you soon. As mentioned, we have requested a waiver from the airline with the documents provided and are awaiting a responseThis
may take a little time to be processed.We appreciate your patience. Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer Care Representatives is currently reviewing your booking and complaintWe will revert back shortly with a response.
Thank you for your patience
Best regards,
Customer care Team

Good day,
Thank you for your message
One of our Customer Care Representatives will review your booking but we would first need a confirmation number or email that was used at the time of bookingWe were not able to locate the booking with the details in this complaint.
Thank
you!
Customer Care Team

Complaint: ***I am rejecting this response because:
I am simply rejecting this response because I am not happy with the companies actions or responsesIt seems they cannot take appropriate action for their lack luster customer service as well as attempting to steal money from consumersI do not need a further response from this business as it seems they are not willing to compromise and offer me anything aside from poor uncooperative excuses buyer beware with this company
Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Keri ***

To whom it may concern,
This matter has been resolved with the airlines directly Justfly*** was not able to help in any way I have received reimbursement from the airlines directly involved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to meThank you for your help.Sincerely, William ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent and supervisor, we were able to take action on your file, and process the refundThere is no confirmation sent
out for this refund but please accept this as a confirmation that the refund will be processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
JustFly Customer Care Team

Good day,
Thank you for your message once again
As previously stated, there were not actual charges placed on your card for this bookingYou may log in and see the credit card transactions such as the one attached which shows 0.00$ charged. If you have a statement that shows otherwise, please do send it but there should not be one.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Vera ***

Complaint: ***I am rejecting this response because: there was damage to not only my vacation but being present at the time of my sisters death, due to booking errors and release of funds paid, and rescheduling trip, I did not get to say good bye, I realize this is not the company's fault but by lack of training, I asked a customer was treated very poorly and referred to as a liar, tried for very long time to speak to manager and he proceeded to order more tickets on both airline there by withdrawing more money from my account causing me again to having to find more cash to purchase the correct tickets which were only tickets together, the staff? Managers? Whom ever need to get trained properly and not cause so much grief and stress on all ready difficult times, no one regardless should be told they are lies or there staff did nothing wrong and there was nothing they would do, it totally sucked and was not fair nor is a way to practice businesse. Sincerely,Barbara ***

Good day,
Thank you for your message.
As per the discussion with our Customer Care Representative, we have reviewed your fileWe have listened to the call and there was no confirmation from your part for the changes therefore we are offering to refund the modification fees to the credit
card on file.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Thank you for your message.As discussed with our customer care representative, we have reviewed the file and apologize for the inconvenienceTo come up to a resolution, we had to investigate the call recordingsBecause our agent failed to advise about the USDthat would be charged a a new
transaction, as a gesture of goodwill, we have refunded the x (total of USD300.00) back to the original form of payment today.The refund of USD x is not possible to process since it is the airline's fee and it is non-negotiable.Thank you for your understanding.Best regards,Customer Care Team

Complaint: ***I am rejecting this response because: no resolution provided to my complaintThey are accepting that its their mistake , but asking me to take the burdeni cannot pay for their mistakes and its not good to reject a customers request for a mistake that business agent has done.
As long the amount committed to me while cancelling the ticket is not refunded, this case cannot be considered as closed from my end
what is they come back tomorrow and say , there is one more mistake that their agent has done and start charging me more money ? if its a mistake from them , they have to compensate and not me.Sincerely,*** ***

Complaint:***I am rejecting this response because: I appreciate Justfly's efforts, but they sold me a ticket and they were not able to deliver the service that they sold me. I believe it is ultimately their responsibility since they sold me the ticket.Sincerely,*** ***

Good morning,
The website is set up to mislead customers and after the custumer is misled blame the custmomer of not paying attention This practice is decieving and not good business ethics If a refund is not policy, then open the ticket for a year without futher charges unless the ticket desired is more costly than the original ticket
Also in regards to the attachments sent to me, they were only screen shots not a solution to the issue
Thank you,
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Good day!
As previously mentioned, we are unable to offer you the refund you are seekingWe have offered what we could to help with the compensation
At this time, we consider the case resolved
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer care Representatives is currently reviewing your bookingWe will revert back as soon as possible with our response
Thank you in advance for your patience
Best regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As mentioned by our customer care representative, we have sent you your electronic tickets as requested.
We apologize once again
for any inconvenience that this delay has caused you.
There is no action required on our part, so we consider this file resolved on our end.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
As you can see, the extra charge of 54.94$ is the sum of the Extended Cancellation Policy of 19.99$ seat fee of 14.95$ and the CSA insurance protection for 20.00$, all of those charges were selected at the time of booking.We have detailed the ticket price
as provided by the airline as well and there was no duplicate charge on the bookingWe are not able to refund a charge we do not show. If you have a statement with these charges do send it in response to the email from our customer care team.There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team