Bowman Contracting CO

Good day,
Thanks for sharing the details of your recent booking experience with usWe will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your fileWe have processed the refund amount and the cheque will be mailed to the
address provided.
There is no further action we can provide, therefore we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
As we apologize for any inconvenience this cancellation caused your travel plans, we have done our part and sent your the cancellation emailOur agent had sent you the proof of when the email was sent to notify you once it was cancelled.
There is no further action we can provide, we consider the file closed.
Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message
As mentioned by our Customer Care Representative we would like to fist apologize for the inconveniences and issues this has created you as well as the delays it took to get in contact
Upon reviewing the details of your booking, the refund of
the full amount of the tickets due to the void not being processed as asked of us The total amount of 423.40$ will be returned
We would need you to respond to the email to move forward with paymentWould you like to have the money sent to you by check or by a paypal transaction?
We apologize once again and we look forward to hearing from your soon
Best regards,
Customer Care Team

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have verified with accounting and the cheque was mailed out back in FebruaryWe do apologize that you have not received itWe have the record that it was delivered
Our agent had tried to reach out to
verify the mailing address to be able to reissue a new cheque May we please have a confirmation of the address or a *** account to get it to you quicker?
You may respond here or to the email from our agent.
Best regards,
Customer Care Team

Good day,
We have received a copy of the complaint you lodged pertaining to your recent booking.A review of your file reveals that this was a booking that you made online, and on your own. Prior to finalizing your booking, there is a review page that gives you the opportunity to look at all
the components of your trip (dates/price/flights, etc)This extra step is to avoid errors.The booking was made with the dates you entered. As we apologize for your inconvenience, have tried with the airline to get you a refund to no availThey have not accepted due to the non-refundable ticket. There is no action further required we can provide on our part, so we consider this file closed.Kind regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
We have contacted Justfly*** on various occasions to try to rectify this situation and after being placed on long periods of hold we were hung up onI understand the ticket is non refundable, however, we were promised a credit to be used on a future flight booked within one year of cancellation AND we were charged a fee in order to be able to have that credit which was not honoredThe Company has lied about providing us the right to use a future credit even though we have paid for itThis is unethical and fraudulent behavior and the fact that the Company has been no help when we have called numerous times and spent hours on hold supports the stance that the JustFly*** does not intend on rectifying the situation.Sincerely,Juan ***

Good day,
Thanks for sharing the details of your recent booking experience with usWe apologize for the inconvenience and we will take that feedback for coaching purposes
As already discussed with our agent, we were able to take action on your file, and process the refund requested
The refund will be processed and should appear on your account within 6-weeks.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund as you requestedOne of our Customer care Representatives notified you that the refund was processed and should appear on your account within
billing cycles.At this time we consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Sandy

Good day,
Thanks for sharing the details of your recent booking experience with us
As per the discussion with our Customer Care Representative, we are an online travel agency and we are the intermediate between Airline and clients and we unfortunately do not have control on prices, flights
availability or flights cancellation by Airline
As soon as we received the message from the Airline we sent an email to your attention saying that the booking was cancelled so that you can process with different arrangement for your next trip to Columbia. We sincerely apologize for all inconvenience caused and cannot fulfill your request as no booking was processed nor charged from our website and prices always varies as per availability with Airlines. There is no further action we can take on our part, so we consider this file closed.Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAs per your conversation, there was an agreement on the itinerary and the schedule was changeShe has re-issued the tickets on your behalf and sent them to you by email
We appreciate your
feedback and consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As discussed with our Customer Care Representative, due to a system error, the class of service was booked in errorWe have put the refund in process and you should be receiving the funds within 6-weeks
There is no action required on our part, so we
consider this file resolved on our end
Should you have any additional questions, please do not hesitate to contact our Support Center.Regards,
Customer Care Team

Complaint: ***I am rejecting this response because: As previously stated, we never received those emailsIt seems you are paying as much attention to this complaint as your complaint resolution team did when they stated they would call me back and never didYou are blowing me off just as your customer service agents didI have had nothing but rude service and a negative experience with your companyThis matter is not closed and I will accept nothing less than the partial refund that was discussed and an apologyIt is ludicrous that it takes three weeks to get a response from your companyThe fact that you can view any of this as acceptable customer service only reinforces the view that you simply do not care about your customers or how your actions may affect themYou have lost me as a customer and I imagine you will continue to lose thousands of more potential customers due directly to this complaint
You have been Reviewed and found Wanting.
Sincerely,*** "*** ***

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have done ahead and approved the refund as requested.
The refund has been submitted to our accounting department, and you should receive it within this week
There is no further action we can
provide, therefore we consider the file closed
Best regards,
Customer Care team

Complaint: ***I am rejecting this response because:Justfly continues to comment to me that they have resolved the issue and in fact the airline did. Sincerely,Mardi ***

Complaint: ***I am rejecting this response because: although the Justfly has indicated that their resolution is to offer a partial refund
I have yet to get confirmation of them doing that and have not received any form of paymentI would consider it resolved and satisfactory response once I have actually received any form of paymentThank you Revdex.com for looking into this and resolving
complaints in the behalf of consumers. Sincerely,*** **

Good day,
Thank you for your message
One of our Customer care Representatives is currently reviewing your booking and will revert back as soon as possible with a response
Thank you in advance for your patience.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:I am not asking for a refundI am asking to forfeit the creditI need to forfeit the credit in order to file an insurance claimI have asked multiple times to forfeit it and was told the airline doesn’t allow justfly to cancel itWhen I asked airline they said it is not up to themWhen I questioned justfly they hung up on meJustfly is going in circles claiming the airline won’t give them permission but when I offer to contact airline, justfly says that won’t help meAirline is saying that they have nothing to do with credit Again when I asked about this, the justfly rep hung up on me
Again, I am not asking for a refund on the ticketI am asking to forfeit the future travel creditDue to the medical emergency I will not be able to use itIn addition, this emergency is a huge financial toll and therefore I need to file my claimIf I am specifically asking to forfeit or cancel claim I do not understand why you cannot do soWhen I cancelled the flight I got an email that stated nothing about travel creditIn addition your cancellation policy also states nothing about the credit.
After reading numerous reviews views on justfly, I see this is a huge issue and a lot of people have problems with this agency.
I am completely aware this ticket was non refundable- all I want is to forfeit the credit from my account
Attacking both. Sincerely,Justyna ***

Good day,
We thank you once again for your feedback on how we display our Terms and Conditions. As mentioned, there is a preview page before confirming.
One again, as we understand the inconvenience, we are still not able to offer any sort of refund on the price
We consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives has reviewed your fileAfter verifying with the airline, the ticket is not eligible for a full refundThere would be a penalty attached per traveler.
As per our agent, you will be receiving a refund for the
miscommunication during the call for penalties from the airline directly as well as the modification fees from JustFly through pay-pal
Thank you for your feedback and we consider the file resolved
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our customer Care Representatives is currently reviewing your booking and complaint with the Future Travel Credit information provided.
We will revert back with a response shortly
Thank you in advance for your patience
best regards,
Customer
care Team