Bowman Contracting CO

Good day,
As discussed with our customer care representative, we have tried once more with the airline and the ticket is non-refundable as it was so originally
As mentioned however, is that we received a extension for your credit You will now have until march to use the bookingThere will be the fee from United to change the ticket and any difference in fare
The option were provided and our agent has requested you get in touch with him directly when ready to book
There is no further action we can provide at this time, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
One of our Customer Care Representatives is currently working on your complaint and bookingShe has requested a waiver from the airline in order to get your tickets refudned. This is not a guarantee but we are attempting on your behalf
As an
agency, we abide by the rules of the ticket set forth by the airlineOnce we have their response, we will communicate with you
Best regards,
Customer Care team

Good day,
Thank you fr sharing the details of your recent booking with us.
As per the discussions with our customer care representative, we are awaiting some information from you concerning the charge back you have made with VISA There is nothing we can do until we have the
documentation required.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because: my full airfare was not refunded...despite their repeated responses. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
In my previous email I mentioned requesting that my phone calls be reviewed, has this occurred?
In addition, the screen shot below is for the Aremexico flight. That flight was never an issue. The flights that were cancelled in error by JustFly were by Avianca. And as you can see here, the airline will not allow me to do anything:
Please, just answer the questions I asked in the first emails. Were my calls reviewed back in January? In hours I had JustFly managers tell me completely different things. I want to know how it is possible that no one had any idea what was going on with my flights. This is unacceptable customer service. To recap: after being on the phone over hours (I will gladly submit my phone records to show this is not an exaggeration) with JustFly and Aviance I was told by one of you managers that I had tickets. I called Avianca back.....I did not. I then called JustFly back and spoke to Era, another manager, who said I did not have tickets and that they were cancelled by JUSTFLY. She said she could not reinstate the tickets because the department that cancelled them was closed and she had to speak with them first. I called back the following morning and was told that it is impossible that JustFly cancelled the tickets and that Era reinstated them. Why can't I get anyone to answer this question?
Kind Regards
Toni
Sincerely,Toni-*** ***

Good day,
Thanks for sharing the details of your recent booking experience with us.We were able to take action on your file, and process the refund of your hotel bill as you requestedThe refund will be processed this week and should appear on your account shortly thereafter.At this time we
consider this file resolved.Should you require any additional information, please do not hesitate to contact our Support Center.Kind regards,
Customer Care Team

Good day,
Thank you for your message and feedback
As mentioned by one of our Customer Care Representatives, we have reviewed your booking and have confirmed your refundYou should received the payment in the next couple days or already have to your account
We apologize once more for the
inconvenience of the wait time to receive this.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
We apologize that this is not the resolution that you were seekingHowever, once again, as stated on our site that ALL RESERVATIONS are non-refundable unless stated otherwise
We do offer a free cancellation grace period as previously mentioned and Justfly is an online service booking agency, therefore it is the passenger's full responsibility to read the ":Terms of Use" listed on the site before booking.There is a review page to avoid any errors and to ensure all terms are read.
There is no further action we can provide, therefore we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message and feedback
One of our Customer care Representatives has reviewed your booking and one of our phone agents has already addresses your concerns. We have already voided the tickets as requested and have lowered the modification fee to help minimize the
cost for you.
There is no other action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Complaint:***I am rejecting this response because:
The Customer Service Person of Justfly (***) sent me an e-mail on February 2, that she will try to have a resolution of my case sometime a week after February 2, 2018l
It has been almost weeks since her e-mail but I have not heard from themThe only update I got is just this message from Revdex.comThe resolution they committed did not materialize
The incident happened in Nov 10, and months after that, they still have not returned my money
Below is the e-mail I got from Justfly
On ?Friday?, ?February? ?02?, ?2018? ?12?:?56?:?40? ?PM, JustFly wrote:
Thank you for your response,
I do want to thank you for the response as I will be working on your case, please not that I will try to have a resolution by sometime next week
The number I have reached out * ***, this is the one we have on file from your reservation, if there is another number to reach you for the time being you can leave it in the email if you would like
so I can contact you
Regards,
***
Customer Care Team884610:

Complaint: ***I am rejecting this response because one more time JustFly failed to address all the points raised in my emailAs of today, I was charged by *** / JustFly for tickets ($+ $786.63)Please make sure that I am charged USD for tickets, and not a cent more than that amount
= $1,USD (price quoted in the final booking confirmation that I received from JustFly on April 4, Tuesday with the ticketed itinerary) - $(Seat Assignment Fee that was credited back to my account, after multiple reminders I sent to JustFly)
I am attaching the final booking confirmation of ticketed itinerary that I received from JustFly on April Again, I am underscoring the quote I received after my booking was ticketedSo, it would be absolutely unacceptable if you will come back to me and say that the price reflected on ticketed itinerary is incorrect (there was another mistake), and you "forgot" to share with me the final / accurate priceI am demanding to be charged based on the price quoted in the final booking confirmation that I received from JustFlySo, please credit back to my account USD = USD - USD
Also, I am requesting a compensation from JustFly for hours that I spend trying to remedy financial damages caused by series of mistakes of JustFly (charging twice for the same ticket, charging a seat assignment fee for unassigned seat,charging higher price than referenced in the final booking confirmation, etc.)
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Justfly keep denying the $dollars refund I am requesting and also they are closing the case on their endSince I have no interest on using their services and they will steal that money I will move into other instance in order to recover my money.
Once again I AM NOT USING JUSTFLY ANYMORE, just want my money back
Sincerely,*** ***

Good day,
Thank you for your message
As discussed with our Customer Care Representative, we have explained that this ticket in non-refundableWe have provided the details of your insurance that was purchased.
We have also given you the options that we can provide, which are to change the
dates within spirit operational changes or cancel for a future credit valid until September We will process your choice for you without charging our agency mod fees as a gesture of good willThere still would be the airline's penalty as we cannot waive this
We are awaiting your reply by email to move forward.
Best regards,
Customer Care Team

Good day,
Thank you for your message
One of our Customer Care Representatives is currently reviewing your complaint and booking.
We will revert back shortly. We thank you for your patience.
best regards,
Customer Care team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, Sharon ***

Good day,
Thanks for sharing the details of your recent booking experience with us
After review of the file, we are unable to provide you with the compensation that you are seeking due to the fact that there were two emails send with updates as seen below.
16DEC- 22:[SYSTEM]
Sent email with subject "Important Change(s) to your Itinerary"
15NOV- 21:[SYSTEM] Sent email with subject "Itinerary Update"
Our Customer Care Representative has been trying to reach you to discuss further to no avail
There is no further action we can provide, we consider the file closed
Best regards,
Customer Care Team

Good day,
Thank you for your message.
As mentioned by our Customer Care Representative, we have investigated your file and call madeThe Airline had indeed made a schedule change and requested you to give us a call on May You had discussed this with our agent and confirmed the changes
for July 6th.
Then we have a call from you on May requesting a change of itinerary for July We had sent the request to the airline but Delta did not accept the changes as the flights had already been confirmed for July on your previous call
As an agency, the airline needs to accept the requested changes and they have not.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team

Good day,
Thank you for the statementAs previously mentioned, there was no charge made on our end. The credit card was declined and we don't even have an invoice item loggedThe amount that Lot Airlines charged you corresponds to the ticket price you requested to purchase but
again, it was not charged on our endWe would suggest you follwith the airline in this matter as the description on your invoice is Lot Polish airlines.
Once again, there is no refund we can offer as there was no charge we made on your card.
Best regards,
Customer Care Team

Complaint: ***I am rejecting this response because:
***,As noted on my ***, those tickets were in fact charged to meI've provided you with that information*** at *** *** told me on June 16, that the reservations were still activeShe did asked if I wanted her to void the ticketsI asked that she not void those tickets because I was trying to resolve the matter of being charged for the tickets when I have an email stating that the reservations were cancelled on May 24, All I have is my *** bill and the cancellation email as my proofThe two doesn't matchI don't have that kind of money to give awayI'm an unsatisfied customer who feel like she's not being heard or taken seriously.Who's right, American Airlines? Just Fly? Please let me know!Sincerely,*** ***

Good day,
Thank you for your message and feedback
Upon review of the booking, the fare rules were agreed to at the time of booking as well as when the option of cancellation was chosenThere is a mention of the airline penalty fee as long as the cancellation fee that was indicated of
75.00$.
We can offer you as a one time courtesy, the refund of our cancellation fee of 75$This amount was processed and should be back in your account within the next days. This will not be an option in the event of another cancellation in the future.
There is no further action we can provide, therefore we consider the file closed.
Best regards,
Customer Care Team